Travel Sales and Operations Diploma (self-study)



About the diploma

Demonstrate that you have gained complete essential competencies to be a successful travel agent or travel agency manager with the IATA Travel Sales and Operations Diploma. Promote yourself as a holder of the highest level travel and tourism diploma to employers, customers, and travel industry suppliers.

Diploma code: DIPL-55

What you will learn

Upon completion of this diploma you will be able to:

  • Plan, organize and sell a variety of journeys and travel products that deliver satisfying travel experiences
  • Provide professional advice to your clients on the best travel options, customizing and constructing complex travel itineraries with specialized knowledge of travel products and sales skills
  • Supervise and manage a team and make business decisions based on sound negotiating strategies, product development, marketing and measuring financial performance

Key topics

  • World and destination geography
  • Travel logistics including travel document issuance, reservations and GDS functionality
  • Standard and niche travel products and product development
  • Strategies in customer service delivery, sales, marketing and social media
  • Strategic management and negotiation
  • Administration and accounting
  • Meeting and event planning
  • Expertise in air journey pricing and ticketing
  • Travel industry laws and regulations

Download the Outline

Who should attend

This diploma is recommended for:

  • Travel agents/consultants
  • Airline ticket and customer service agents
  • Call center customer service agents
  • Travel agency owners, operations, marketing and account managers
  • Travel agency accountants and back-office staff


Choose how you would like to purchase the diploma:

  1. Purchase the full diploma package at a reduced price.
  2. Purchase the courses individually by clicking on each course listed under the required and elective courses below.

How to obtain your diploma

A passing mark of 60% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.

  1. Complete all Required and selected Elective courses that make up the Diploma within 3 years.
  2. Please contact us on our Customer Portal to request your diploma, stating the title of the diploma you are applying for and the list of courses you completed for that diploma.
  3. IATA Training will issue your diploma upon verification of your eligibility.

Purchase the full diploma package

Take advantage of the diploma discount when you purchase the diploma in a single transaction.

Dev. Nations Regular
USD 1,350 (eBook) USD 1,740 (eBook)

Scroll through to choose the Global Distribution System (GDS) that meets your requirements from the options below. When you click the Buy Now button, you will be directed to log in to your Training Account. Please have your login details ready.

Once payment has been received in full, you will be able to find your courses in your IATA Training account.

Purchase the required and elective courses individually

To receive the diploma candidates must complete

  • 2 Required courses
  • 1 Elective courses

Required courses

Elective courses

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