Travel and Tourism Consultant

150-hour e-book course

Study popular tourism destinations and improve your sales skills with IATA's Travel and Tourism Consultant course, to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, develop specialized knowledge of travel products and gain the skills to process ticket exchanges and reissues. Improve your sales skills to successfully turn prospect and existing customers into returning customers and learn how to understand how industry regulations affect your travel operations.

Diploma code: TTTG-09

Diploma format

• This is a self-study course, which will take you approximately 150 hours to complete, depending on your previous knowledge and experience.
• The course materials are provided in e-book format.
• You will have 12 months to complete the course and exam (enrollment validity), which starts from the date you purchase the course.
• The recommended level for this course is Entry-level and Intermediate.
• Performance will be based on an examination. Please refer to the Exam Information below for more details.

Please note: Once you have completed the exam you will no longer have access to the course content, and after the 12-month enrollment validity expires you will no longer have access to the course content, nor will you be able to take the exam.

Study with the help of an Instructor

If you would prefer to study this diploma with the help of a local trainer, enrol at an IATA Authorized Training Center near you.

Registration information

• Please refer to our payment methods and applicable taxes.
• When you click to purchase the course, you will be directed to log in to your Training Profile through our Customer Portal.
• Are you purchasing the course for several people at once? Please find out how on our Payment page.

Upon completing this course, you will have the skills to:

• Identify and consult on popular international travel and tourism destinations
• Advise on modes of transportation, accommodation and tours
• Apply IATA resolutions that apply to accredited travel agencies
• Construct complex fares and manage changes to electronic tickets

The key topics that are covered during this course include:

• Popular tourism destinations
• Sales techniques
• Airfare construction and ticket exchanges/ reissuance
• Travel industry laws and regulations
• Tour, luxury and group travel options
• Accommodation (other than hotels)
• Social media marketing

This course is recommended for:

• Foundation in Travel and Tourism graduates
• Retail, home-based and niche travel consultants
• Reservations, marketing and sales personnel

An IATA Certificate of Completion is awarded to participants who successfully pass the final exam.

Exam information

Please read the information about Online Exams with Remote Supervision (OERS), and check the Course Edition List for Exams (pdf) when booking your exam.

• Method: Online exam with remote supervision (OERS)
• Format: 80 multiple-choice questions. Closed course book exam.
• Time Allowance: 2 hours
• Passing Grade: 60% correct answers
• Distinction Grade: 85% correct answers
• Number of exam attempts: 2