Did you know that in the past 3 years, 7 participants from 2 countries have taken this course with IATA?
This workshop is for people who are already familiar with the design thinking process and service design and want to expand their knowledge with practical tools they can use to understand and improve customer experiences. As an Advanced course, this course will offer participants deeper insights into how to use service design thinking as a methodology to empathize with passengers. Participants will be guided across the use of a range of advanced design tools to understand passenger needs and turn research findings into insights, and ultimately validated solutions, taking an iterative approach to design. Additionally, this course will provide further depth on the importance of looking holistically at passenger experience as well as how to ensure passenger satisfaction is monitored holistically across the whole experience.
Course Code: TALG-87
Upon completing this course you will be able to:
The key topics that are covered during this course include:
This course is recommended for:
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.