Learn what it takes to work at one of the airline industry's most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport. The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM).
Included with this course: Amadeus Altéa Departure Control - Customer Management (Altéa DC-CM) e-Learning.
Upon completion of the Passenger Ground Services course you will be granted free access to an e-Learning course on the Departure Control System (DCS), Amadeus Altéa. This e-Learning includes lessons on the acceptance of passengers and baggage, seating, boarding and handling disruptions. It can be completed at your convenience and leads to an electronic certificate of completion.
Course code: TALP-51-AMA
Important: Please note that if you are purchasing courses for more than one person, you must create a User Account for each individual. Registration and payment must be done through each User Account. You cannot use one User Account to purchase courses for multiple individuals. However, you may pay for multiple individuals by one credit card or bank transfer through each individual’s User Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual’s order. If you are a company wishing to purchase courses for 10 or more employees, please Contact Us for more information on how to register multiple users.
Upon completing this course you will have the skills to:
IATA Passenger Ground Services content
Amadeus Altéa DC-CM content
This course is recommended for:
An IATA Certificate is awarded to participants successfully passing the final exam. An Amadeus certificate is awarded upon obtaining a grade of 80% on all assessments.
Please read the General Information on Partner-taught / Self-study exams, and check the Course Edition List for Exams when booking your exam.
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IATA Certificates
From 1 February 2021, all certificates will be issued as Secured Digital Award (SDA) Certificates | Find out more about IATA certificates
IATA Graduates
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