Station Operations Control (classroom)

Did you know that in the past 5 years, 38 participants from 10 countries have taken this course with IATA?

4-day (32 hours) classroom course

Essential training for operations officers at the control centers of ground service providers and self-handling airlines. Gain practical knowledge of station control to run efficient and safe ground operations. Learn operational aspects to perform quick turnarounds and minimize delays.

Course code: TAPP-35

Course format

• This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Participants should have some knowledge of ramp, passenger and cargo handling operations.
• Recommended level is Entry-level and Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

On completion of this course you will be able to:

• Understand the basic principles of flight related to aircraft weight and balance
• Coordinate aircraft handling operations
• Plan for ground staff resources and GSE
• Handle communications in response to emergency situations
• Manage standard messaging
• Support cockpit crew before departure
• Complete basic slot requests
• Support airline operations for fast turnarounds

The key topics that are covered during this course include:

• Practical overview
• Aircraft and airport characteristics
• Airport and aircraft codes
• GSE equipment characteristics
• Weight and balance principles
• Basic meteorology (METAR/TAF/Enroute)
• Communications
• IATA standards Messaging (AHM7XX)
• Introduction to EMD/ EDM (Electronic Miscellaneous Document)
• Air to ground radiotelephony
• SLOT messaging, basic SLOT requests and replies
• Operations
• Ramp services (AHM631)
• Ground operations manuals and their maintenance
• Passenger and cargo handling overview
• Turn around coordination (AHM021&615&616)
• Station control in CDM (Collaborative Decision Making)
• Flight documentation
• Presentation of AIP
• Security awareness
• Emergency response procedures (including AHM633)
• Resources
• Basic Resources Management and Team Management

This course is recommended for:

• Station Operations Controllers
• Ground Service Providers supervisors
• Station Management assistants
• Airline Representative
• Airline Ground Staff

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.