A selection of our top courses for ramp lead agents
Through four practical and technical courses, learn to perform ramp handling services according to industry standards. Gain confidence in your ability to achieve safety while optimizing your station’s On-Time Performance (OTP).
Who should attend
Candidates must complete 2 Required courses and 2 Elective courses within three years.
A passing mark of 70% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.
You may choose to enrol in either the Aircraft Turnaround Coordination & Loading Supervision course OR Aircraft Turnaround Coordination & Loading Supervision with RampVR (listed below under Elective) as one of the required courses.
Learn the essential technical procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower.
Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.
Lead your ramp team in the consistent servicing and turnaround of multiple aircraft types.
Principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.This course prepares you for the Load Controller certification.
Explore planning tools and procedures to help your airport respond to adverse conditions. Learn how to establish a proactive culture across your operations and organization.
This course will demonstrate how to align with the latest regulations and best practices, providing detailed explanations on the role of airside safety in the Safety Management System (SMS).
Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.
Learn best practices in commercial airline ground operations to build a profitable business model.
Improve your communication and presentation skills in a multicultural environment.
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.
Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.
Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM)
Learn how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit.
Learn how to manage risks in ground operations through proactive risk assessment, mapping and mitigation actions
Learn operational aspects to perform quick turnarounds and minimize delays.