Airside Operations Excellence Diploma

About

A selection of our top courses for ramp lead agents

Through four practical and technical courses, learn to perform ramp handling services according to industry standards. Gain confidence in your ability to achieve safety while optimizing your station’s On-Time Performance (OTP).

Diploma code: DIPL-58

What you will learn

What you will learn

  • Follow standard recommended procedures based on the IATA Airport Handling Manual (AHM) and IATA Ground Operations Manual (IGOM)
  • Supervise under-the-wing operations
  • Coordinate ramp teams and third party providers during turnaround
  • Ensure the application of safety measures and modern techniques towards efficiency
  • Maximize equipment and manpower utilization
  • Stay updated on the latest industry trends

Download the Outline

Who should attend

Who should attend

  • Ramp lead agents and supervisors
  • Ground operations managers
  • Station managers
  • Regulatory compliance professionals

Requirements and registration

Candidates must complete 2 Required courses and 2 Elective courses within three years.

A passing mark of 70% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.

How to obtain your diploma

  1. Complete all 2 Required and 2 selected Elective courses that make up the Diploma, within 3 years.
  2. Please contact us on our Customer Portal to request your diploma, stating the title of the diploma you are applying for and the list of courses you completed for that diploma.
  3. IATA Training will issue your diploma upon verification of your eligibility.

You may choose to enrol in either the Aircraft Turnaround Coordination & Loading Supervision course OR Aircraft Turnaround Coordination & Loading Supervision with RampVR (listed below under Elective) as one of the required courses.

Required courses

Elective courses

Aircraft De-icing Operations Management (Classroom, 3 days)

Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.

  • English
  • Course

Aircraft Turnaround Coordination and Loading Supervision with RampVR (Classroom, 4 days)

Lead your ramp team in the consistent servicing and turnaround of multiple aircraft types.

  • English
  • Course

Aircraft Weight and Balance (Classroom, 5 days)

Principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.This course prepares you for the Load Controller certification.

  • English
  • Course

Airport Extreme Weather Operations and Planning (Classroom, 4 days)

Explore planning tools and procedures to help your airport respond to adverse conditions. Learn how to establish a proactive culture across your operations and organization.

  • English
  • Course

Airside Safety Management & Compliance (Classroom, 3 days)

This course will demonstrate how to align with the latest regulations and best practices, providing detailed explanations on the role of airside safety in the Safety Management System (SMS).

  • English
  • Course

Baggage Handling Services and Systems (Classroom, 3 days)

Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.

  • English
  • Course

Business Aviation Handling and Fixed-Base Operations, FBO (Classroom, 3 days)

Learn best practices in commercial airline ground operations to build a profitable business model.

  • English
  • Course

Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)

Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.

  • English
  • Course

Station Operations Control (Classroom, 4 days)

Learn operational aspects to perform quick turnarounds and minimize delays.

  • English
  • Course

Document Control Systems (Classroom, 4 days)

This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments.

  • English
  • Course

Need Help?

We use cookies to give you the best experience on our website. We also use cookies for advertising purposes. Please see our privacy policy and cookies help page for complete information.