Airside Operations Excellence Diploma



About the diploma

4 classroom courses to be completed in 3 years

IATA Airline Quality Management Diploma aviation training course

A selection of our top courses for ramp lead agents

Through four practical and technical courses, learn to perform ramp handling services according to industry standards. Gain confidence in your ability to achieve safety while optimizing your station’s On-Time Performance (OTP).

Download the Outline

Diploma code: DIPL-58

What you will learn

Upon completion of this diploma you will be able to:
  • Follow standard recommended procedures based on the IATA Airport Handling Manual (AHM) and IATA Ground Operations Manual (IGOM)
  • Supervise under-the-wing operations
  • Coordinate ramp teams and third party providers during turnaround
  • Ensure the application of safety measures and modern techniques towards efficiency
  • Maximize equipment and manpower utilization
  • Stay updated on the latest industry trends

Key Topics

  • Ramp Operations
  • IATA Standards in ground handling
  • Safety and compliance
  • Collaboration with airport stakeholders
  • Team leadership and communications skills

Who should attend

Who should attend

  • Ramp lead agents and supervisors
  • Ground operations managers
  • Station managers
  • Regulatory compliance professionals


Candidates must complete 2 Required courses and 2 Elective courses within three years.

A passing mark of 70% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.

How to obtain your diploma

  1. Complete all 2 Required and 2 selected Elective courses that make up the Diploma, within 3 years.
  2. Please contact us on our Customer Portal to request your diploma, stating the title of the diploma you are applying for and the list of courses you completed for that diploma.
  3. IATA Training will issue your diploma upon verification of your eligibility.

You may choose to enrol in either the Aircraft Turnaround Coordination & Loading Supervision course OR Aircraft Turnaround Coordination & Loading Supervision with RampVR (listed below under Elective) as one of the required courses.

To receive the diploma candidates must complete

  • 2 Required courses
  • 2 Elective courses

Required courses

Elective courses

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Aircraft De-icing Operations Management (classroom)

Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.

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Aircraft De-icing Train the Trainer (classroom)

Delve into the fundamentals of de-icing training, covering a range of topics and methodologies, culminating in the final practical training module

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Aircraft Weight and Balance (classroom)

Principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.This course prepares you for the Load Controller certification.

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Airport Extreme Weather Operations and Planning (classroom)

Explore planning tools and procedures to help your airport respond to adverse conditions. Learn how to establish a proactive culture across your operations and organization.

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Airside Safety Management & Compliance (classroom)

This course will demonstrate how to align with the latest regulations and best practices, providing detailed explanations on the role of airside safety in the Safety Management System (SMS).

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Baggage Handling Services and Systems (classroom)

Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.

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Business Aviation Handling and Fixed-Base Operations, FBO (classroom)

Learn best practices in commercial airline ground operations to build a profitable business model.

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Effective Communication Skills (classroom)

Improve your communication and presentation skills in a multicultural environment.

  • English
  • Español
  • Français
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Emergency Planning and Response for Airports and GSPs (classroom)

Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.

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Human Resources Management (classroom)

Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.

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IGOM Implementation and Standardized Procedures (classroom)

Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM)

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ISAGO for Ground Service Providers (classroom)

Learn how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit.

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Ramp Incident / Accident Investigation (classroom)

Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.

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Safety Management System (SMS) for Ground Operations (classroom)

Learn how to manage risks in ground operations through proactive risk assessment, mapping and mitigation actions

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Station Operations Control (classroom)

Learn operational aspects to perform quick turnarounds and minimize delays.

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