Business Aviation Handling and Fixed-Base Operations, FBO (classroom)



You can also take this course online in a LIVE virtual classroom setting: Take a look at the LIVE VIRTUAL CLASSROOM schedule

Did you know that in the past 5 years, 83 participants from 26 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

Learn the special ground service requirements for business aviation aircraft handling. The business aviation sector handles more than 31,000 aircraft worldwide (EBAA), and this important niche market requires a high level of service and customization from fixed-base operators. Learn best practices in commercial airline ground operations to build a profitable business model. Equip yourself to meet client expectations and deliver consistent service.

Download the Outline

Course code: TAPP-38

Course format


  • Participants should have basic knowledge of ground operations.
  • Recommended level is Entry-level and Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Business Aviation Handling and Fixed-Base Operations, FBO (classroom)

Switzerland, Geneva (IATA)
7 - 9 June, 2023
Register before May 17, 2023 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 17 May
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172144
USD 1,410
USD 1,840
USD 2,060

What you will learn

On completion of this course you will be able to:

  • Improve service offering through new services and business ideas
  • Make better decisions about outsourcing services, leasing of equipment and front line staff management
  • Analyze the operational and management requirements specific to business aviation for efficient operations
  • Identify the differences between standard ground services and FBO activities
  • Analyze the economic role of business aviation in the air transport industry

Course content

The key topics that are covered during this course include:


  • The FBO business concept
  • FBO and common use facilities
  • In-house or outsourcing?


  • Airport and ground operations
  • Private aircraft characteristics
  • GSE equipment characteristics
  • Standard services during turnaround
  • Special services and catering

Commercial and marketing

  • Marketing of FBO services
  • The use of IATA Standard Ground Handling Agreement (SGHA) in business aviation
  • Standard charge notes and the issue of damage liability
  • Customer service concept in business aviation

Who should attend

This course is recommended for:

  • Ground Service Providers
  • Station Managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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