Some of these topics are also explored in the following virtual classroom course:

About

Learn the special ground service requirements for business aviation aircraft handling.

The business aviation sector handles more than 31,000 aircraft worldwide (EBAA), and this important niche market requires a high level of service and customization from fixed-base operators. Learn best practices in commercial airline ground operations to build a profitable business model. Equip yourself to meet client expectations and deliver consistent service.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPP-38

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment

Prerequisites

• Participants should have basic knowledge of ground operations
• Recommended level is Entry-level and Intermediate
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• To attend a class scheduled at one of our training centers: Register early and save up to 20%! Please read the Terms for the early bird discount. The discount will be calculated at the time of payment.
• To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

What you will learn

On completion of this course you will be able to:

• Improve service offering through new services and business ideas
• Make better decisions about outsourcing services, leasing of equipment and front line staff management
• Analyze the operational and management requirements specific to business aviation for efficient operations
• Identify the differences between standard ground services and FBO activities
• Analyze the economic role of business aviation in the air transport industry

Course content

• Business
  • The FBO business concept
  • FBO and common use facilities
  • In-house or outsourcing?
• Operations
  • Airport and ground operations
  • Private aircraft characteristics
  • GSE equipment characteristics
  • Standard services during turnaround
  • Special services and catering
• Commercial and marketing
  • Marketing of FBO services
  • The use of IATA Standard Ground Handling Agreement (SGHA) in business aviation
  • Standard charge notes and the issue of damage liability
  • Customer service concept in business aviation

Who should attend

This course is recommended for:

• Ground Service Providers
• Station Managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.