Business Aviation Handling and Fixed-Base Operations, FBO (Classroom, 3 days)

Some of these topics are also explored in the following virtual classroom course:

Did you know that in the past 5 years, 83 participants from 26 countries have taken this course with IATA?

About

Learn the special ground service requirements for business aviation aircraft handling.

The business aviation sector handles more than 31,000 aircraft worldwide (EBAA), and this important niche market requires a high level of service and customization from fixed-base operators. Learn best practices in commercial airline ground operations to build a profitable business model. Equip yourself to meet client expectations and deliver consistent service.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course code: TAPP-38

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment

Prerequisites

  • Participants should have basic knowledge of ground operations
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Business Aviation Handling and Fixed-Base Operations, FBO (Classroom, 3 days)

Switzerland, Geneva (IATA)
14 - 16 July, 2021
Register before 23 Jun, 2021 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 23 Jun
All prices are before tax. Class no: 132776 English
Dev. Nations
USD 1,300
Member
USD 1,695
Regular
USD 1,900

1 additional classes are scheduled

Business Aviation Handling and Fixed-Base Operations, FBO (Classroom, 3 days)

France, Paris (IATA)
1 - 3 December, 2021
Register before 02 Sep, 2021 to take advantage of the 20% Early Bird discount. The price below includes this discount.
Please register by 10 Nov
All prices are before tax. Class no: 132057 English
Dev. Nations
USD 1,120
Member
USD 1,436
Regular
USD 1,600

What you will learn

On completion of this course you will be able to:

  • Improve service offering through new services and business ideas
  • Make better decisions about outsourcing services, leasing of equipment and front line staff management
  • Analyze the operational and management requirements specific to business aviation for efficient operations
  • Identify the differences between standard ground services and FBO activities
  • Analyze the economic role of business aviation in the air transport industry

Course content

  • Business
    • The FBO business concept
    • FBO and common use facilities
    • In-house or outsourcing?
  • Operations
    • Airport and ground operations
    • Private aircraft characteristics
    • GSE equipment characteristics
    • Standard services during turnaround
    • Special services and catering
  • Commercial and marketing
    • Marketing of FBO services
    • The use of IATA Standard Ground Handling Agreement (SGHA) in business aviation
    • Standard charge notes and the issue of damage liability
    • Customer service concept in business aviation

Who should attend

This course is recommended for:

  • Ground Service Providers
  • Station Managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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