Some of these topics are also explored in the following virtual classroom course:

Did you know that in the past 4 years, 83 participants from 27 countries have taken this course with IATA?

About

Learn the special ground service requirements for business aviation aircraft handling.

The business aviation sector handles more than 31,000 aircraft worldwide (EBAA), and this important niche market requires a high level of service and customization from fixed-base operators. Learn best practices in commercial airline ground operations to build a profitable business model. Equip yourself to meet client expectations and deliver consistent service.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPP-38

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment

Prerequisites

• Participants should have basic knowledge of ground operations
• Recommended level is Entry-level and Intermediate
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• To attend a class scheduled at one of our training centers: Register early and save up to 20%! Please read the Terms for the early bird discount. The discount will be calculated at the time of payment.
• To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

What you will learn

On completion of this course you will be able to:

• Improve service offering through new services and business ideas
• Make better decisions about outsourcing services, leasing of equipment and front line staff management
• Analyze the operational and management requirements specific to business aviation for efficient operations
• Identify the differences between standard ground services and FBO activities
• Analyze the economic role of business aviation in the air transport industry

Course content

• Business
  • The FBO business concept
  • FBO and common use facilities
  • In-house or outsourcing?
• Operations
  • Airport and ground operations
  • Private aircraft characteristics
  • GSE equipment characteristics
  • Standard services during turnaround
  • Special services and catering
• Commercial and marketing
  • Marketing of FBO services
  • The use of IATA Standard Ground Handling Agreement (SGHA) in business aviation
  • Standard charge notes and the issue of damage liability
  • Customer service concept in business aviation

Who should attend

This course is recommended for:

• Ground Service Providers
• Station Managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.