Business Aviation Handling and Fixed-Base Operations, FBO (Classroom, 3 days)


Learn the special ground service requirements for business aviation aircraft handling.

The business aviation sector handles more than 31,000 aircraft worldwide (EBAA), and this important niche market requires a high level of service and customization from fixed-base operators. Learn best practices in commercial airline ground operations to build a profitable business model. Equip yourself to meet client expectations and deliver consistent service.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPP-38

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • Participants should have basic knowledge of ground operations
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Business Aviation Handling and Fixed-Base Operations, FBO (Classroom, 3 days)

France, Paris (IATA)
30 September - 2 October, 2020
Register before 09 Sep, 2020 for a USD100 discount
Please register by 09 Sep
All prices are before tax. Class no: 109919 English
Dev. Nations
USD 1,400
USD 1,795
USD 2,000

What you will learn

On completion of this course you will be able to:

  • Improve service offering through new services and business ideas
  • Make better decisions about outsourcing services, leasing of equipment and front line staff management
  • Analyze the operational and management requirements specific to business aviation for efficient operations
  • Identify the differences between standard ground services and FBO activities
  • Analyze the economic role of business aviation in the air transport industry

Course content

  • Business
    • The FBO business concept
    • FBO and common use facilities
    • In-house or outsourcing?
  • Operations
    • Airport and ground operations
    • Private aircraft characteristics
    • GSE equipment characteristics
    • Standard services during turnaround
    • Special services and catering
  • Commercial and marketing
    • Marketing of FBO services
    • The use of IATA Standard Ground Handling Agreement (SGHA) in business aviation
    • Standard charge notes and the issue of damage liability
    • Customer service concept in business aviation

Download the Outline

Who should attend

This course is recommended for:

  • Ground Service Providers
  • Station Managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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