Business Aviation Handling and Fixed-Base Operations, FBO (classroom)

You can also take this course online in a LIVE virtual classroom setting:

Did you know that in the past 5 years, 83 participants from 26 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

Learn the special ground service requirements for business aviation aircraft handling. The business aviation sector handles more than 31,000 aircraft worldwide (EBAA), and this important niche market requires a high level of service and customization from fixed-base operators. Learn best practices in commercial airline ground operations to build a profitable business model. Equip yourself to meet client expectations and deliver consistent service.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course code: TAPP-38

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment.


  • Participants should have basic knowledge of ground operations.
  • Recommended level is Entry-level and Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

Business Aviation Handling and Fixed-Base Operations, FBO (classroom)

United Kingdom, London (IATA)
5 - 7 October, 2022
Register before 05 Jul, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 14 Sep
All prices are before tax and include applicable discounts.
Class no: 148480
USD 1,120
USD 1,436
USD 1,600

What you will learn

On completion of this course you will be able to:

  • Improve service offering through new services and business ideas
  • Make better decisions about outsourcing services, leasing of equipment and front line staff management
  • Analyze the operational and management requirements specific to business aviation for efficient operations
  • Identify the differences between standard ground services and FBO activities
  • Analyze the economic role of business aviation in the air transport industry

Course content

The key topics that are covered during this course include:


  • The FBO business concept
  • FBO and common use facilities
  • In-house or outsourcing?


  • Airport and ground operations
  • Private aircraft characteristics
  • GSE equipment characteristics
  • Standard services during turnaround
  • Special services and catering

Commercial and marketing

  • Marketing of FBO services
  • The use of IATA Standard Ground Handling Agreement (SGHA) in business aviation
  • Standard charge notes and the issue of damage liability
  • Customer service concept in business aviation

Who should attend

This course is recommended for:

  • Ground Service Providers
  • Station Managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Ground Operations Diploma

Gain management and operational knowledge about efficient ground operations for airlines and GSPs.

  • English
  • Español
  • Français

Airside Operations Excellence Diploma

Learn to perform ramp handling services according to industry standards. Gain confidence in your ability to achieve safety while optimizing your station’s On-Time Performance (OTP).

  • English
  • Español
  • Français

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