Ground Operations Diploma



About the diploma

Gain management and operational knowledge about efficient ground operations for airlines and ground service providers.

Download the Outline

Diploma code: DIPL-39

What you will learn

Upon completion of this diploma you will be able to:
  • Formalize your Ground Operations knowledge according to international standards
  • Develop integrated operational and management skills on Ground Ops functions as Service Provider or as Airline Ground staff
  • Benefit from a selected combination of Ground operations related courses

Key Topics

  • Airside and Landside Operations
  • Station Management
  • Collaboration between and Airlines and Ground Service Providers
  • Team management skills

Who should attend

  • Ground Service Providers Managers
  • Stations managers
  • Airport supervisors

Additional information


Ludwig Dorfmeier, Director - Contract Air Middle East, Africa, DHL Aviation EEMEA B.S.C.(c)
With a B.Sc. in Aviation Management, an MBA, and 15 years of flight operations experience behind me, I wanted to refresh my knowledge - this time with a focus on ground operations. I researched several executive-level programs but chose IATA’s Ground Operations Diploma program for its reputation and convenient course schedule.

The SGHA-SLA & Effective Negotiation Behaviors workshop was a great introduction to IATA’s courses and approach to ground operations training. I work with SGHAs - mainly wet and dry lease agreements – daily, and this practical course has helped me utilize the manual to its fullest and formulate solutions to issues when they arise on the ramp. Thanks to a lot of practice opportunities provided during the course, I also feel more confident when generating agreements with our established pool of operators.

I earned the IATA Diploma in Ground Operations shortly after completing this workshop and haven’t stopped since! I will next complete the Diploma in Airline Operations and hope to start the Diploma in Cargo Operations after that.

Theory is great, but it’s the experience the instructors and other participants bring to the classroom I find most beneficial. I recently took a course with a group of CAA and Airport Authority representatives from Nigeria, a country in which DHL operates. It was a valuable opportunity to meet some of the people I work with and see how we might increase our cooperation on common issues.

My colleagues are now very aware of my training history with IATA, and I recommend IATA courses to those interested in furthering their aviation careers. I strongly believe IATA courses and diplomas are useful at all career levels, increasing the creditability of both the individuals and their companies.


Candidates must complete 2 Required courses and 2 Elective courses within three years.

A passing mark of 70% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.

How to obtain your diploma

  1. Complete all 2 Required and 2 selected Elective courses that make up the Diploma, within 3 years.
  2. Please contact us on our Customer Portal to request your diploma, stating the title of the diploma you are applying for and the list of courses you completed for that diploma.
  3. IATA Training will issue your diploma upon verification of your eligibility.

To receive the diploma candidates must complete

  • 2 Required courses
  • 2 Elective courses

Required courses

Elective courses

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Aircraft De-icing Operations Management (classroom)

Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.

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Aircraft Weight and Balance (classroom)

Principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.This course prepares you for the Load Controller certification.

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Baggage Handling Services and Systems (classroom)

Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.

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Business Aviation Handling and Fixed-Base Operations, FBO (classroom)

Learn best practices in commercial airline ground operations to build a profitable business model.

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Crisis Communications and Media Response for Airport and Station Managers (classroom)

Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over.

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Effective Communication Skills (classroom)

Improve your communication and presentation skills in a multicultural environment.

  • English
  • Español
  • Français
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Emergency Planning and Response for Airports and GSPs (classroom)

Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.

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Human Resources Management (classroom)

Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.

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IGOM Implementation and Standardized Procedures (classroom)

Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM)

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ISAGO for Ground Service Providers (classroom)

Learn how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit.

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Passenger Handling Supervision (classroom)

Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards

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Ramp Incident / Accident Investigation (classroom)

Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.

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Safety Management System (SMS) for Ground Operations (classroom)

Learn how to manage risks in ground operations through proactive risk assessment, mapping and mitigation actions

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SGHA for Line Maintenance (classroom)

Learn how to use the IATA SGHA to its fullest potential as a commercial agreement and services description document for line maintenance services.

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SGHA Version 2023 & SLA Refresher (classroom)

Learn about the latest updates on the IATA SGHA and new Service Level Agreement (SLA) template

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SGHA-SLA and Effective Negotiation Behaviors (classroom)

Learn how to use the latest version of the SGHA to its fullest as a commercial agreement and services description document.

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