Gain management and operational knowledge about efficient ground operations for airlines and ground service providers.
Candidates must complete 2 Required courses and 2 Elective courses within three years.
A passing mark of 70% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.
Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.
Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp.
Learn about the latest updates on the IATA SGHA and new Service Level Agreement (SLA) template
Learn how to use the latest version of the SGHA to its fullest as a commercial agreement and services description document.
Learn how to use the IATA SGHA to its fullest potential as a commercial agreement and services description document for line maintenance services.
Learn how to manage risks in ground operations through proactive risk assessment, mapping and mitigation actions
Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.
Learn how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit.
Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM)
Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.
Improve your communication and presentation skills in a multicultural environment.
Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over.
Learn best practices in commercial airline ground operations to build a profitable business model.
Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.
Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards
Principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.This course prepares you for the Load Controller certification.
Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.