Are your local staff and representatives prepared to speak to the media at a time of crisis? Learn how to handle media response in an emergency situation from its onset, before the corporate media response team takes over. Gain communication skills to provide adequate and structured information to the media, while avoiding common errors that lead to confusion and negative attention.
This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.
Course code: TAPP-39
Upon completing this course you will be able to:
This course is recommended for:
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
A confidential evaluation of individual crisis response skills is available upon request at the end of the course.
Combine courses in the areas of planning, management and business development for a complete overview of airport strategy.
Gain management and operational knowledge about efficient ground operations for airlines and GSPs.
For operations and corporate airport personnel, this diploma combines courses in different areas of airport operations to enhance your knowledge.