Crisis Communications and Media Response for Airport and Station Managers (classroom)

CLASSROOM

Did you know that in the past 3 years, 89 participants from 18 countries have taken this course with IATA?

About the course

2-day (16 hours) classroom course

Are your local staff and representatives prepared to speak to the media at a time of crisis? Learn how to handle media response in an emergency situation from its onset, before the corporate media response team takes over. Gain communication skills to provide adequate and structured information to the media, while avoiding common errors that lead to confusion and negative attention.

Course code: TAPP-39

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• You should have a clear understanding of emergency response and airline business.
• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

What you will learn

Upon completing this course you will be able to:

• Recognize common media pressure points and the implications these have on a response
• Present information without room for misinterpretation and taking control of the communication situation
• Take control during interviews and develop key messages
• Select the right spokesperson in a crisis situation
• Protect your company’s image and brand when handling a crisis situation

Course content

The key topics that are covered during this course include:

• Understanding the current media landscape
• Crisis versus Emergency
• Stakeholder objectives and cooperation during a crisis
• Crisis communications complication factors
• Gathering creditable sources of information
• Designing and implementing an airport crisis communication plan
• Social media management and response
• Practicing live interviews and ways to avoid unprepared interviews and media ‘ambush’
• Practical guidelines for interaction with the media
• Good and Bad examples of Corporate Communication

Activities

• Role-play with an on-camera interview to practice recorded and ‘’live’’ press briefings
• Performance evaluation with mention to strengths and areas for improvement

Who should attend

This course is recommended for:

• Airline station managers
• Ground handling managers and supervisors
• Airport authorities

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma

Diploma

Airport Strategic Management Diploma

Combine courses in the areas of planning, management and business development for a complete overview of airport strategy.

• English
• Español

Diploma

Ground Operations Diploma

Gain management and operational knowledge about efficient ground operations for airlines and GSPs.

• English
• Español
• Français

Diploma

Advanced Airport Operations Diploma

For operations and corporate airport personnel, this diploma combines courses in different areas of airport operations to enhance your knowledge.

• English
• Español
• Français