Airport Strategic Management Diploma


Combine courses in the areas of planning, management and business development for a complete overview of airport strategy.

Download the Outline

Diploma code:DIPL-13

What you will learn

Upon completion of this diploma you will be able to:
  • Gain strategic management tools and analysis methodologies from our experienced instructors
  • Address the key issues and opportunities in airport development and expansion
  • Manage operations and commercial units sustainably

Key Topics

  • The Airport as a business
  • Route and business development
  • Infrastructure planning for sustainable business
  • Management skill for airport managers

Who should attend

  • Airport managers focused on business strategy
  • Airport operators
  • Airport authority representatives


Candidates must complete 2 Required courses and 2 Elective courses within three years.

A passing mark of 70% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.

How to obtain your diploma

  1. Complete all 2 Required and 2 selected Elective courses that make up the Diploma, within 3 years.
  2. Please contact us on our Customer Portal to request your diploma, stating the title of the diploma you are applying for and the list of courses you completed for that diploma.
  3. IATA Training will issue your diploma upon verification of your eligibility.

To receive the diploma candidates must complete

  • 2 Required courses
  • 2 Elective courses

Required courses

Elective courses

Airport Development and Infrastructure Design (Classroom, 5 days)

Learn IATA best practices and key principles from the Airport Development Reference Manual (ADRM) to plan and expand airport infrastructure.

  • English
  • Course

Airport Financial Management (Classroom)

Learn the essentials to manage a profitable airport: how to assess financial performance, control costs and analyze the impact of industry financial trends on airport strategy and operations.

  • English
  • Course

Airport Marketing & Corporate Communications Strategies (Classroom, 5 days)

Tools to maximize profit within your catchment area by attracting retailers and service providers. Learn to customize your marketing campaigns to bring in new airlines and higher flight frequencies.

  • English
  • Course

Airport Master Planning (Classroom, 5 days)

Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service.

  • English
  • Course

Airport Privatization and Transfer of Ownership (Classroom)

Improve your overall understanding of the required actions and complexities involved in the transfer of airport operations or ownership from government entities to private sector investors and operators.

  • English
  • Course

Airport Total Quality Management and Customer Service (Classroom, 5 days)

Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations.

  • English
  • Course

Cargo Business Development for Airports (Classroom, 3 days)

This course gives you fuel for your marketing campaigns and ideas for attracting new cargo business to your airport.

  • English
  • Course

Crisis Communications and Media Response for Airport and Station Managers (Classroom, 2 days)

Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over.

  • English
  • Course

Enterprise Risk Management for Aviation (Classroom, 4 days)

Learn about the IATA IRM methodology and obtain the tools to implement a risk management process within your organization – from corporate risks to operational-related risks.

  • English
  • Course

Human Resources Management (Classroom, 5 days)

Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.

  • English
  • Course

Leadership Development and Succession Planning (Classroom, 3 days)

Lead talent development and plan the succession for the sustainability of your organization.

  • English
  • Course

Leading During Turbulent Times - How to Lead and Achieve Results (LIVE virtual classroom)

Focusing on crisis and change management learn to navigate during turbulence, providing you with tools to adapt to change

  • English
  • Course

Managing Across Cultures (Classroom, 3 days)

Polish your skills and understand cultural awareness and communication as a service provider.

  • English
  • Course

Managing People Performance (Classroom, 3 days)

Gain the knowledge needed to bring out the best in the people you manage

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