Managing People Performance (classroom)


Did you know that in the past 5 years, 318 participants from 55 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

People are the backbone of commercial aviation, and people management is crucial for ensuring business performance. With this course, you will gain the knowledge needed to bring out the best in the people you manage. You will have the opportunity to assess your strengths and development areas, to make you better at communicating and giving feedback, motivating the varying personalities in your team, and managing change.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course code: TAPH-26

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment

Prerequisites

  • There are no prerequisites for this course
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

Managing People Performance (classroom)

Switzerland, Geneva (IATA)
11 - 13 October, 2022
Register before 11 Jul, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 20 Sep
All prices are before tax and include applicable discounts.
Class no: 148710
English
USD 1,232
USD 1,584
Regular
USD 1,760

1 additional classes are scheduled

Managing People Performance (classroom)

Singapore, Singapore (IATA)
19 - 21 December, 2022
Register before 18 Sep, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 28 Nov
All prices are before tax and include applicable discounts.
Class no: 148875
English
USD 1,232
USD 1,584
Regular
USD 1,760

What you will learn

Upon completing this course you will have the skills to:

  • Set clear performance objectives that lead to optimal results
  • Develop and motivate the people who work for you
  • Formulate and execute your performance management strategy
  • Communicate effectively and make the best use of your management style
  • Improve your people and emotional intelligence skills

Course content

  • Your role as a people manager
  • Human factors in people management
  • Performance objectives
  • Staff development and motivation
  • Coaching, conflict resolution, and handling difficult people
  • Team management
  • Performance management and feedback
  • Compensation strategy and alignment with the organization

Activities

  • Individual and team exercises
  • Opportunities to practice your management skills

Who should attend

This course is recommended for:

  • Anyone with management responsibility will benefit from this course.

Certificate awarded

An IATA Certificate of Completion is provided to participants obtaining a grade of 70% or higher.

This course is a step toward earning an IATA Diploma in:

Human Resources Management Diploma

Comprehensive diploma for people management, from selection to performance management, for measurable human performance improvement in the workplace.

  • English
  • Español

Airport Strategic Management Diploma

Combine courses in the areas of planning, management and business development for a complete overview of airport strategy.

  • English
  • Español

Airline Operations Diploma

Learn the skills to manage airline operations, ground operations, and to implement emergency response programs.

  • English
  • Español

Air Traffic Services Management Diploma

Learn how to be a leader in air traffic services management.

  • English
  • Español

Advanced Airport Operations Diploma

For operations and corporate airport personnel, this diploma combines courses in different areas of airport operations to enhance your knowledge.

  • English
  • Español
  • Français

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