Managing People Performance (Classroom, 3 days)



About

People are the backbone of commercial aviation, and people management is crucial for ensuring business performance. With this course, you will gain the knowledge needed to bring out the best in the people you manage. You will have the opportunity to assess your strengths and development areas, to make you better at communicating and giving feedback, motivating the varying personalities in your team, and managing change.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPH-26

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment

Prerequisites

  • There are no prerequisites for this course
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Managing People Performance (Classroom, 3 days)

Switzerland, Geneva (IATA)
4 - 6 November, 2020
Register before 14 Oct, 2020 for a USD100 discount
Please register by 14 Oct
All prices are before tax. Class no: 110329 English
Dev. Nations
USD 1,540
Member
USD 1,980
Regular
USD 2,200

6 additional classes are scheduled

Managing People Performance (Classroom, 3 days)

Singapore, Singapore (IATA)
21 - 23 December, 2020
Register before 30 Nov, 2020 for a USD100 discount
Please register by 30 Nov
All prices are before tax. Class no: 110332 English
Dev. Nations
USD 1,540
Member
USD 1,980
Regular
USD 2,200

Managing People Performance (Classroom, 3 days)

United States, Miami (IATA, ACCET Accredited)
20 - 22 January, 2021
Register before 22 Oct, 2020 for a 20% discount
Please register by 30 Dec
All prices are before tax. Class no: 132649 English
Dev. Nations
USD 1,540
Member
USD 1,980
Regular
USD 2,200

Accett

The IATA Training Center in Miami is ACCET Accredited


A regional course discount (up to 10% discount) is available for classroom courses at IATA Training Centers in the Americas (excluding Canada).

To claim the discount, enter 'LatAmTraining' in the promotional code field during your registration. The discount will be deducted automatically from the course price. This discount will be applied in addition to any qualifying early bird promotion.

Miami Training Center Information

Managing People Performance (Classroom, 3 days)

Sweden, Stockholm (IATA)
14 - 16 April, 2021
Register before 14 Jan, 2021 for a 20% discount
Please register by 24 Mar
All prices are before tax. Class no: 131956 English
Dev. Nations
USD 1,540
Member
USD 1,980
Regular
USD 2,200

Managing People Performance (Classroom, 3 days)

Chile, Santiago (IATA)
23 - 25 June, 2021
Register before 25 Mar, 2021 for a 20% discount
Please register by 02 Jun
All prices are before tax. Class no: 131944 English
Dev. Nations
USD 1,540
Member
USD 1,980
Regular
USD 2,200

A regional course discount (up to 10% discount) is available for classroom courses at IATA Training Centers in the Americas (excluding Canada).

To claim the discount, enter 'LatAmTraining' in the promotional code field during your registration. The discount will be deducted automatically from the course price. This discount will be applied in addition to any qualifying early bird promotion.

Santiago Training Center Information

Managing People Performance (Classroom, 3 days)

Switzerland, Geneva (IATA)
25 - 27 August, 2021
Register before 27 May, 2021 for a 20% discount
Please register by 04 Aug
All prices are before tax. Class no: 132831 English
Dev. Nations
USD 1,540
Member
USD 1,980
Regular
USD 2,200

Managing People Performance (Classroom, 3 days)

Singapore, Singapore (IATA)
10 - 12 November, 2021
Register before 12 Aug, 2021 for a 20% discount
Please register by 20 Oct
All prices are before tax. Class no: 132991 English
Dev. Nations
USD 1,540
Member
USD 1,980
Regular
USD 2,200

What you will learn

Upon completing this course you will have the skills to:

  • Set clear performance objectives that lead to optimal results
  • Develop and motivate the people who work for you
  • Formulate and execute your performance management strategy
  • Communicate effectively and make the best use of your management style
  • Improve your people and emotional intelligence skills

Course content

  • Your role as a people manager
  • Human factors in people management
  • Performance objectives
  • Staff development and motivation
  • Coaching, conflict resolution, and handling difficult people
  • Team management
  • Performance management and feedback
  • Compensation strategy and alignment with the organization

Download the Outline

Activities

  • Individual and team exercises
  • Opportunities to practice your management skills

Who should attend

This course is recommended for:

  • Anyone with management responsibility will benefit from this course.

Certificate awarded

An IATA Certificate of Completion is provided to participants obtaining a grade of 70% or higher.

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