Managing People Performance (Classroom, 3 days)


People are the backbone of commercial aviation, and people management is crucial for ensuring business performance. With this course, you will gain the knowledge needed to bring out the best in the people you manage. You will have the opportunity to assess your strengths and development areas, to make you better at communicating and giving feedback, motivating the varying personalities in your team, and managing change.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPH-26

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • There are no prerequisites for this course
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Managing People Performance (Classroom, 3 days)

Canada, Montreal (IATA, ACCET Accredited)
9 - 11 September, 2020
Register before 19 Aug, 2020 for a USD100 discount
Please register by 19 Aug
All prices are before tax. Class no: 110338 English
Dev. Nations
USD 1,540
USD 1,980
USD 2,200


The IATA Training Center in Montreal is ACCET Accredited

The Canadian authorities have announced that starting March 15, 2016, visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Find out here.

To apply simply click here (a CAD 7 fee applies) for your upcoming trip.

Please note that travelers or arrangers are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price.

These regional discounts will be applied in addition to any qualifying early bird promotion.

As per the detailed procedure on our tax page, non-canadian residents do not pay sales taxes if they advise us prior to their purchase.

Montreal Training Center information

2 additional classes are scheduled

Managing People Performance (Classroom, 3 days)

Switzerland, Geneva (IATA)
4 - 6 November, 2020
Register before 06 Aug, 2020 for a 20% discount
Please register by 14 Oct
All prices are before tax. Class no: 110329 English
Dev. Nations
USD 1,540
USD 1,980
USD 2,200

Managing People Performance (Classroom, 3 days)

Singapore, Singapore (IATA)
21 - 23 December, 2020
Register before 22 Sep, 2020 for a 20% discount
Please register by 30 Nov
All prices are before tax. Class no: 110332 English
Dev. Nations
USD 1,540
USD 1,980
USD 2,200

What you will learn

Upon completing this course you will have the skills to:

  • Set clear performance objectives that lead to optimal results
  • Develop and motivate the people who work for you
  • Formulate and execute your performance management strategy
  • Communicate effectively and make the best use of your management style
  • Improve your people and emotional intelligence skills

Course content

  • Your role as a people manager
  • Human factors in people management
  • Performance objectives
  • Staff development and motivation
  • Coaching, conflict resolution, and handling difficult people
  • Team management
  • Performance management and feedback
  • Compensation strategy and alignment with the organization

Download the Outline


  • Individual and team exercises
  • Opportunities to practice your management skills

Who should attend

This course is recommended for:

  • Anyone with management responsibility will benefit from this course.

Certificate awarded

An IATA Certificate of Completion is provided to participants obtaining a grade of 70% or higher.

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