Managing People Performance (classroom)



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Did you know that in the past 5 years, 318 participants from 55 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

IATA Aeronautical Information Management (AIM) aviation training course

People are the backbone of commercial aviation, and people management is crucial for ensuring business performance. With this course, you will gain the knowledge needed to bring out the best in the people you manage. You will have the opportunity to assess your strengths and development areas, to make you better at communicating and giving feedback, motivating the varying personalities in your team, and managing change.

Download the Outline

Course code: TAPH-26

Course format


  • Recommended level is Entry-level and Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Managing People Performance (classroom)

Spain, Madrid (IATA)
31 May - 2 June, 2023
Register before May 10, 2023 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 10 May
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 171904
USD 1,560
USD 2,035
USD 2,275

1 additional classes are scheduled

Managing People Performance (classroom)

Singapore, Singapore (IATA)
27 - 29 September, 2023
Register before Mar 27, 2023 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 23 Aug
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172534
USD 1,245
USD 1,601
USD 1,781

What you will learn

Upon completing this course you will have the skills to:

  • Set clear performance objectives that lead to optimal results
  • Develop and motivate the people who work for you
  • Formulate and execute your performance management strategy
  • Communicate effectively and make the best use of your management style
  • Improve your people and emotional intelligence skills

Course content

The key topics that are covered during this course include:

  • Your role as a people manager
  • Human factors in people management
  • Performance objectives
  • Staff development and motivation
  • Coaching, conflict resolution, and handling difficult people
  • Team management
  • Performance management and feedback
  • Compensation strategy and alignment with the organization


  • Individual and team exercises
  • Opportunities to practice your management skills

Who should attend

This course is recommended for:

  • Anyone with management responsibility will benefit from this course.

Certificate awarded

An IATA Certificate of Completion is provided to participants obtaining a grade of 70% or higher.

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