Managing People Performance (Classroom, 3 days)

Did you know that in the past 5 years, 318 participants from 55 countries have taken this course with IATA?


People are the backbone of commercial aviation, and people management is crucial for ensuring business performance. With this course, you will gain the knowledge needed to bring out the best in the people you manage. You will have the opportunity to assess your strengths and development areas, to make you better at communicating and giving feedback, motivating the varying personalities in your team, and managing change.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPH-26

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • There are no prerequisites for this course
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Managing People Performance (Classroom, 3 days)

Switzerland, Geneva (IATA)
25 - 27 August, 2021
Register before 04 Aug, 2021 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 04 Aug
All prices are before tax. Class no: 132831 English
Dev. Nations
USD 1,440
USD 1,880
USD 2,100

1 additional classes are scheduled

Managing People Performance (Classroom, 3 days)

Singapore, Singapore (IATA)
10 - 12 November, 2021
Register before 12 Aug, 2021 to take advantage of the 20% Early Bird discount. The price below includes this discount.
Please register by 20 Oct
All prices are before tax. Class no: 132991 English
Dev. Nations
USD 1,232
USD 1,584
USD 1,760

What you will learn

Upon completing this course you will have the skills to:

  • Set clear performance objectives that lead to optimal results
  • Develop and motivate the people who work for you
  • Formulate and execute your performance management strategy
  • Communicate effectively and make the best use of your management style
  • Improve your people and emotional intelligence skills

Course content

  • Your role as a people manager
  • Human factors in people management
  • Performance objectives
  • Staff development and motivation
  • Coaching, conflict resolution, and handling difficult people
  • Team management
  • Performance management and feedback
  • Compensation strategy and alignment with the organization

Download the Outline


  • Individual and team exercises
  • Opportunities to practice your management skills

Who should attend

This course is recommended for:

  • Anyone with management responsibility will benefit from this course.

Certificate awarded

An IATA Certificate of Completion is provided to participants obtaining a grade of 70% or higher.

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