Managing People Performance (classroom)

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About the course

3-day (24 hours) classroom course

IATA Aeronautical Information Management (AIM) aviation training course

People are the backbone of commercial aviation, and people management is crucial for ensuring business performance. With this course, you will gain the knowledge needed to bring out the best in the people you manage. You will have the opportunity to assess your strengths and development areas, to make you better at communicating and giving feedback, motivating the varying personalities in your team, and managing change.

Download the Outline

Course code: TAPH-26

Course format

Prerequisites

  • Recommended level is Entry-level and Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Managing People Performance (classroom)

Switzerland, Geneva (IATA)
3 - 5 June, 2024
Register before May 13, 2024 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 13 May
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201401
English
USD 1,560
USD 2,035
Regular
USD 2,275

Find out more about our IATA Training Center in Geneva, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Geneva.

Managing People Performance (classroom)

Netherlands, Amsterdam (IATA)
16 - 18 September, 2024
Register before Jun 16, 2024 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 26 Aug
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 200703
English
USD 1,328
USD 1,708
Regular
USD 1,900

Find out more about our IATA Training Center in Amsterdam, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Amsterdam.

Managing People Performance (classroom)

Singapore, Singapore (IATA)
2 - 4 December, 2024
Register before Jun 02, 2024 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 11 Nov
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201797
English
USD 1,245
USD 1,601
Regular
USD 1,781

Find out more about our IATA Training Center in Singapore, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Singapore.

What you will learn

Upon completing this course you will have the skills to:

  • Set clear performance objectives that lead to optimal results
  • Develop and motivate the people who work for you
  • Formulate and execute your performance management strategy
  • Communicate effectively and make the best use of your management style
  • Improve your people and emotional intelligence skills

Course content

The key topics that are covered during this course include:

  • Your role as a people manager
  • Human factors in people management
  • Performance objectives
  • Staff development and motivation
  • Coaching, conflict resolution, and handling difficult people
  • Team management
  • Performance management and feedback
  • Compensation strategy and alignment with the organization

Activities

  • Individual and team exercises
  • Opportunities to practice your management skills

Who should attend

This course is recommended for:

  • Anyone with management responsibility will benefit from this course.

Certificate awarded

An IATA Certificate of Completion is provided to participants obtaining a grade of 70% or higher.

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