Managing People Performance (Classroom, 3 days)

Did you know that in the past 5 years, 318 participants from 55 countries have taken this course with IATA?

About

People are the backbone of commercial aviation, and people management is crucial for ensuring business performance. With this course, you will gain the knowledge needed to bring out the best in the people you manage. You will have the opportunity to assess your strengths and development areas, to make you better at communicating and giving feedback, motivating the varying personalities in your team, and managing change.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPH-26

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment

Prerequisites

• There are no prerequisites for this course
• Recommended level is Entry-level and Intermediate
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• To attend a class scheduled at one of our training centers: Register early and save up to 20%! Please read the Terms for the early bird discount. The discount will be calculated at the time of payment.
• To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

What you will learn

Upon completing this course you will have the skills to:

• Set clear performance objectives that lead to optimal results
• Develop and motivate the people who work for you
• Formulate and execute your performance management strategy
• Communicate effectively and make the best use of your management style
• Improve your people and emotional intelligence skills

Course content

• Your role as a people manager
• Human factors in people management
• Performance objectives
• Staff development and motivation
• Coaching, conflict resolution, and handling difficult people
• Team management
• Performance management and feedback
• Compensation strategy and alignment with the organization

Activities

• Individual and team exercises
• Opportunities to practice your management skills

Who should attend

This course is recommended for:

• Anyone with management responsibility will benefit from this course.

Certificate awarded

An IATA Certificate of Completion is provided to participants obtaining a grade of 70% or higher.