Airline Operations Diploma

About the diploma

Learn the skills to manage airline operations, ground operations including contracts, and to implement emergency response programs.

Diploma code: DIPL-36

What you will learn

  • Apply management skills in Airline Operations
  • Develop and implement Emergency Response Plans
  • Apply Quality Management to Airline Operations
  • Apply management skills to Ground Handling 
  • Apply management skills to Ground Handling Contracts

Download the Outline

Who should attend

  • Flight operations managers
  • Ground operations managers
  • Maintenance and engineering managers
  • Finance and human capital managers

Additional information


Andrea Lucas, Flight Crew Recruitment Manager, Cathay Pacific Airways Limited
Completing the IATA Diploma in Airline Operations proved beneficial in many ways. Firstly, it brought me up to date with the latest industry management trends and philosophies. It enabled me to broaden my outlook, not only with regard to the job I do today but also with regard to the industry as a whole. Equally importantly, it provided an invaluable opportunity to make contact, and share experiences and information, with other professionals from diverse backgrounds within the industry.


Candidates must complete 2 Required courses and 2 Elective courses within three years.

A passing mark of 70% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.

How to obtain your diploma

  1. Complete all 2 Required and 2 selected Elective courses that make up the Diploma, within 3 years.
  2. Please contact us on our Customer Portal to request your diploma, stating the title of the diploma you are applying for and the list of courses you completed for that diploma.
  3. IATA Training will issue your diploma upon verification of your eligibility.

To receive the diploma candidates must complete

  • 2 Required courses
  • 2 Elective courses

Required courses

Emergency Planning and Response for Airlines (classroom)

Learn about the design, implementation and optimization of an Emergency Response Plan (ERP) according to industry practice and regulatory requirements.

  • English

Flight Operations Management - Introduction (classroom)

Align your flight operations with regulatory requirements and learn how to manage recruitment and training.

  • English

Elective courses

Aircraft Weight and Balance (classroom)

Principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.This course prepares you for the Load Controller certification.

  • English

Managing People Performance (classroom)

Gain the knowledge needed to bring out the best in the people you manage

Security Management Systems - SeMS (classroom)

Learn the essentials of IATA's SeMS initiative and how it can make your organization IOSA compliant. Leave the course with tools to build a SeMS that produces measurable and auditable results.

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