You can also take this course online in a LIVE virtual classroom setting:

Did you know that in the past 5 years, 160 participants from 49 countries have taken this course with IATA?

About the course

5-day (40 hours) classroom course

Gain fundamental knowledge about aviation operations that will help you understand the requirements to succeed as a flight operations management team member. During this 5-day training, you will have a better understanding of the organization of a flight operations department, management systems and human factors application as it relates to organizational structure, defined roles and duties. You will also be able to identify efficiencies that contribute to better performance of duties and responsibilities within the flight operations department at an Airline Operations Centre (AOC).

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TALP-03

Course format

• This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment.

Prerequisites

• It is important that you complete the bundled e-learning Safety Management Systems Fundamentals course prior to starting the first live virtual classroom session.
• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to login to your Training Account . Please have your login details ready.
• Register early and save up to 20% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

What you will learn

On completion of this course you will be able to:

• Identify applicable regulatory requirements
• Describe the flight operations department organization and list duties and responsibilities
• List operations efficiency and sustainability strategies
• Outline safety management system (SMS) applications to flight operations
• Summarize Human Factors applications in flight operations

Course content

The key topics that are covered during this course include:

• Regulatory framework and IOSA
• Organization and management
• Flight operations department and it’s environment
• Management responsibilities and selection
• SMS and application to flight operations
• Quality management
• Efficiency and sustainability
• Human factors in flight operations

Who should attend

This course is recommended for:

• Flight operations managers
• Nominated Postholders or designated persons to the Authority
• Airline Operations Center (AOC) staff
• New hires in flight operations functions
• Flight crew members with interest in operations management
• Civil Aviation Authority oversight personnel
• Auditors or quality/compliance managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participant obtaining a grade of 90% or higher.