Emergency Planning and Response for Airlines (classroom)

You can also take this course online in a LIVE virtual classroom setting:

Did you know that in the past 4 years, 822 participants from 99 countries have taken this course with IATA?

About the course

4-day (32 hours) classroom course

Airlines must have the ability and the capacity to respond to a disaster (e.g. aircraft accidents, non-aircraft occurrences) or a crisis with knowledgeable, trained and skilled persons with appropriate qualifications on the managerial and expert / specialist level. This course gives you the skills you need to take on a leadership role in an airline emergency response organization. Learn about the design, implementation and optimization of an Emergency Response Plan (ERP) according to industry practice and regulatory requirements. To ensure readiness and cooperation among all staff, review training methods that will help you deliver ERP exercises, and rally support from involved parties.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course code: TALP-04

Course format

  • This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment.


  • Recommended level is Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

Are you looking for an awareness course on airport emergency response?
Check out the IATA - Airport Emergency Response Awareness e-learning course.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

Emergency Planning and Response for Airlines (classroom)

Canada, Montreal (IATA, ACCET Accredited)
23 - 26 August, 2022
Register before 02 Aug, 2022 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 02 Aug
All prices are before tax and include applicable discounts.
Class no: 148368
USD 2,070
USD 2,690
USD 3,000

Please check if you are eligible to travel to Canada before you complete your registration.


The IATA Training Center in Montreal is ACCET Accredited

Visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Apply for your eTA (a CAD 7 fee applies).

Please note that travelers or if you are booking for someone else, are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price.

These regional discounts will be applied in addition to any qualifying early bird promotion.

As per the detailed procedure on our tax page, non-Canadian residents do not pay sales taxes if they advise us prior to their purchase.

Montreal Training Center information

2 additional classes are scheduled

Emergency Planning and Response for Airlines (classroom)

Singapore, Singapore (IATA)
27 - 30 September, 2022
Register before 06 Sep, 2022 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 06 Sep
All prices are before tax and include applicable discounts.
Class no: 148845
USD 2,070
USD 2,690
USD 3,000

Emergency Planning and Response for Airlines (classroom)

Switzerland, Geneva (IATA)
31 October - 3 November, 2022
Register before 31 Jul, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 10 Oct
All prices are before tax and include applicable discounts.
Class no: 148677
USD 1,736
USD 2,232
USD 2,480

What you will learn

On completion of this course you will be able to:

  • Plan, develop and execute an emergency plan, plus coordinate the parties and processes involved
  • Advocate for the role and responsibilities of the emergency planning specialist within an airline
  • Follow ICAO, the National Transportation Safety Board and State regulations
  • Train airline staff for an emergency response or other crisis situation
  • Identify and outline areas for improvement in an emergency response situation

Course content

The key topics that are covered during this course include:
  • Emergency response organization and network
  • Airline responsibilities and compliance (SMS, FAP, IOSA)
  • Alarm and notification
  • Emergency response plan
  • Station emergency response planning
  • Special assistance team basics / Humanitarian Response incl. Inquiry / Family Assistance Center
  • Go-Team organization
  • Crisis communication basics
  • Command center missions
  • Emergency response facilities
  • Emergency response plan implementation: instruction, training and exercises
  • Emergency response exercise
  • Business Continuity Planning

Who should attend

This course is recommended for:

  • Emergency Response Planners and deputies
  • Chief Operating Officers, Emergency Directors and coordinators of emergency command centers
  • Go-Team Leaders
  • Flight Operations Managers and Ground Operations Managers with a leading role in an Emergency Response
  • Station Managers, Special Assistance Team Managers and company spokespersons

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Airline Operations Diploma

Learn the skills to manage airline operations, ground operations, and to implement emergency response programs.

  • English
  • Español

Safety Management for Airlines Diploma

Gain a complete and updated knowledge on the current safety management issues and best practices.

  • English
  • Español

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