Did you know that in the past 5 years, 655 participants from 103 countries have taken this course with IATA?
About the course
4-day (32 hours) classroom course
Airlines must have the ability and the capacity to respond to a disaster (e.g. aircraft accidents, non-aircraft occurrences) or a crisis with knowledgeable, trained and skilled persons with appropriate qualifications on the managerial and expert/specialist level. This course gives you the skills you need to take on a leadership role in an airline emergency response organization. Learn about the design, implementation and optimization of an Emergency Response Plan (ERP) according to industry practice and regulatory requirements. To ensure readiness and cooperation among all staff, review training methods that will help you deliver ERP exercises, and rally support from involved parties.
Course code: TALP-04
This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
Plan, develop and execute an emergency plan, plus coordinate the parties and processes involved
Advocate for the role and responsibilities of the emergency planning specialist within an airline
Follow ICAO, the National Transportation Safety Board and State regulations
Train airline staff for an emergency response or other crisis situation
Identify and outline areas for improvement in an emergency response situation
The key topics that are covered during this course include:
Emergency response organization and network
Airline responsibilities and compliance (SMS, FAP, IOSA)
Alarm and notification
Emergency response plan
Station emergency response planning
Special assistance team basics / Humanitarian Response incl. Inquiry / Family Assistance Center
Crisis communication basics
Command center missions
Emergency response facilities
Emergency response plan implementation: instruction, training and exercises
Emergency response exercise
Business Continuity Planning
Who should attend
This course is recommended for:
Emergency Response Planners and deputies
Chief Operating Officers, Emergency Directors and coordinators of emergency command centers
Flight Operations Managers and Ground Operations Managers with a leading role in an Emergency Response
Station Managers, Special Assistance Team Managers and company spokespersons
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
This course is a step toward earning an IATA Diploma