For operations and corporate airport personnel, this diploma combines courses in different areas of airport operations to enhance your knowledge.
Candidates must complete 2 Required courses and 2 Elective courses within three years.
A candidate must achieve a passing mark of 70% on any assignment or exam. A special distinction is awarded to candidates that obtain a distinction in all, or all but one, of all exams and assignments that make up this Diploma.
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.
Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders' operational requirements.
Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations
Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.
Drive a culture of excellence around customer service and communication.
Explore planning tools and procedures to help your airport respond to adverse conditions. Learn how to establish a proactive culture across your operations and organization.
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators.
Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.
Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over.
Review the hot topics of airport access control, harmonized regulations and perimeter security with the aim of providing a seamless end-to-end passenger experience.
Gain the knowledge needed to bring out the best in the people you manage
Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations.
Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp.