Advanced Airport Operations Diploma

About

For operations and corporate airport personnel, this diploma combines courses in different areas of airport operations to enhance your knowledge.

Diploma Code: DIPL-18

What you will learn

  • Formalize your operational knowledge according to international standards
  • Develop integrated management skills at main airport functions
  • Benefit from a selected combination of airport operations related courses

Download the Outline

Who should attend

  • Airport function managers
  • Airport supervisors
  • Operational staff

Requirements and registration

Candidates must complete 2 Required courses and 2 Elective courses within three years.

A passing mark of 70% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.

How to obtain your diploma

  1. Complete all 2 Required and 2 selected Elective courses that make up the Diploma, within 3 years.
  2. Please contact us on our Customer Portal to request your diploma, stating the title of the diploma you are applying for and the list of courses you completed for that diploma.
  3. IATA Training will issue your diploma upon verification of your eligibility.

 

Required courses

Elective courses

A-CDM in Airport and Ground Operations (Classroom, 3 days)

Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations

  • English
  • Course

Aircraft De-icing Operations Management (Classroom, 3 days)

Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.

  • English
  • Course

Airport Customer Service (Classroom, 3 days)

Drive a culture of excellence around customer service and communication.

  • English
  • Course

Airport Extreme Weather Operations and Planning (Classroom, 4 days)

Explore planning tools and procedures to help your airport respond to adverse conditions. Learn how to establish a proactive culture across your operations and organization.

  • English
  • Course

Airport Slots and Coordination (Classroom, 3 days)

Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators.

  • English
  • Español
  • Français
  • Pусский
  • Course

Baggage Handling Services and Systems (Classroom, 3 days)

Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.

  • English
  • Course

Crisis Communications and Media Response for Airport and Station Managers (Classroom, 2 days)

Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over.

  • English
  • Course

Management of Aviation Facilitation (Classroom, 5 days)

Review the hot topics of airport access control, harmonized regulations and perimeter security with the aim of providing a seamless end-to-end passenger experience.

  • English
  • Course

Managing People Performance (Classroom, 3 days)

Gain the knowledge needed to bring out the best in the people you manage

  • English
  • Español
  • Course

Safety Management Systems (SMS) for Airports (Classroom, 5 days)

Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations.

  • English
  • Course

Station / Ground Handling Management (Classroom, 5 days)

Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp.

  • English
  • Course

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