Advanced Airport Operations Diploma

About the diploma

For operations and corporate airport personnel, this diploma combines courses in different areas of airport operations to enhance your knowledge.

Download the Outline

Diploma Code: DIPL-18

What you will learn

Upon completion of this diploma you will be able to:
  • Formalize your operational knowledge according to international standards
  • Develop integrated management skills at main airport functions
  • Benefit from a selected combination of airport operations related courses

Key Topics

  • Airside and Landside Operations
  • Airport procedures and systems
  • Cooperation with airport stakeholders
  • Management skills for operational managers

Who should attend

  • Airport function managers
  • Airport supervisors
  • Operational staff


Candidates must complete 2 Required courses and 2 Elective courses within three years.

A passing mark of 70% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.

How to obtain your diploma

  1. Complete all 2 Required and 2 selected Elective courses that make up the Diploma, within 3 years.
  2. Please contact us on our Customer Portal to request your diploma, stating the title of the diploma you are applying for and the list of courses you completed for that diploma.
  3. IATA Training will issue your diploma upon verification of your eligibility.


To receive the diploma candidates must complete

  • 2 Required courses
  • 2 Elective courses

Required courses

Emergency Planning and Response for Airports and GSPs (classroom)

Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.

  • English

Airport Operations - Advanced (classroom)

Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders' operational requirements.

Elective courses

A-CDM in Airport and Ground Operations (classroom)

Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations

  • English

Aircraft De-icing Operations Management (classroom)

Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.

  • English

Airport Slot Management and Coordination (classroom)

Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators.

  • English

Baggage Handling Services and Systems (classroom)

Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.

  • English

Crisis Communications and Media Response for Airport and Station Managers (classroom)

Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over.

  • English

Effective Communication Skills (classroom)

Improve your communication and presentation skills in a multicultural environment.

Lean - Six Sigma in Aviation (classroom)

This course will provide you with an overview of the lean methodology and the tools necessary to support improvement projects and the application of Lean Six Sigma in your company.

  • English

Management of Aviation Facilitation (classroom)

Review the hot topics of airport access control, harmonized regulations and perimeter security with the aim of providing a seamless end-to-end passenger experience.

  • English

Managing People Performance (classroom)

Gain the knowledge needed to bring out the best in the people you manage

Safety Management Systems (SMS) for Airports (classroom)

Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations.

  • English

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