Advanced Airport Operations Diploma



About the diploma

For operations and corporate airport personnel, this diploma combines courses in different areas of airport operations to enhance your knowledge.

Download the Outline

Diploma Code: DIPL-18

What you will learn

Upon completion of this diploma you will be able to:
  • Formalize your operational knowledge according to international standards
  • Develop integrated management skills at main airport functions
  • Benefit from a selected combination of airport operations related courses

Key Topics

  • Airside and Landside Operations
  • Airport procedures and systems
  • Cooperation with airport stakeholders
  • Management skills for operational managers

Who should attend

  • Airport function managers
  • Airport supervisors
  • Operational staff


Candidates must complete 2 Required courses and 2 Elective courses within three years.

A passing mark of 70% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.

How to obtain your diploma

  1. Complete all 2 Required and 2 selected Elective courses that make up the Diploma, within 3 years.
  2. Please contact us on our Customer Portal to request your diploma, stating the title of the diploma you are applying for and the list of courses you completed for that diploma.
  3. IATA Training will issue your diploma upon verification of your eligibility.


To receive the diploma candidates must complete

  • 2 Required courses
  • 2 Elective courses

Required courses

Elective courses

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A-CDM in Airport and Ground Operations (classroom)

Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations

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Aircraft De-icing Operations Management (classroom)

Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.

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Airport Slot Management and Coordination (classroom)

Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators.

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Baggage Handling Services and Systems (classroom)

Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.

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Crisis Communications and Media Response for Airport and Station Managers (classroom)

Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over.

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Effective Communication Skills (classroom)

Improve your communication and presentation skills in a multicultural environment.

  • English
  • Español
  • Français
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Lean - Six Sigma in Aviation (classroom)

This course will provide you with an overview of the lean methodology and the tools necessary to support improvement projects and the application of Lean Six Sigma in your company.

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Managing People Performance (classroom)

Gain the knowledge needed to bring out the best in the people you manage

  • English
  • Español
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Passenger Facilitation (classroom)

Systems, tools, policies, and collaboration among multiple stakeholders necessary for achieving coherent and efficient aviation facilitation.

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Safety Management Systems (SMS) for Airports (classroom)

Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations.

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