Baggage mishandling costs the air transport industry around US$2.9 billion annually. Correct baggage handling not only reduces costs but also contributes to facilitation and passenger comfort.
Learn to recognize baggage handling problems at the source and enhance your service efficiency by incorporating improved processes, infrastructure, and service management in your organization. Analyze the various airline service models and how to apply them to check-in, ramp and baggage claim procedures.
This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.
Course code: TAPG-09
Upon completing this course you will be able to:
Activities
This course is recommended for:
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
Gain management and operational knowledge about efficient ground operations for airlines and GSPs.
For operations and corporate airport personnel, this diploma combines courses in different areas of airport operations to enhance your knowledge.
Learn to perform ramp handling services according to industry standards. Gain confidence in your ability to achieve safety while optimizing your station’s On-Time Performance (OTP).
Pricing
Find out about member type, eligibility for discounts, DNA pricing, and taxation
IATA Certificates
Internationally recognized throughout the industry | Find out how to validate your certificate
IATA Graduates
Apply for the Harvard ManageMentor© self-study program at a reduced graduate price
My Account
