Did you know that in the past 5 years, 195 participants from 34 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

Baggage mishandling costs the air transport industry around US$2.9 billion annually. Correct baggage handling not only reduces costs but also contributes to facilitation and passenger comfort. Learn to recognize baggage handling problems at the source and enhance your service efficiency by incorporating improved processes, infrastructure, and service management in your organization. Analyze the various airline service models and how to apply them to check-in, ramp and baggage claim procedures.

Course code: TAPG-09

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

What you will learn

Upon completing this course you will be able to:

• Identify main problems in your baggage handling
• Analyze the impact of mishandled baggage for stakeholders
• Measure the performance of a handling system at an airport or outstation
• Improve baggage handling processes and infrastructure
• Identify planning requirements and airport infrastructure improvements
• Discuss solutions based on best practices, using IATA’s experience with industry-wide projects

Course content

The key topics that are covered during this course include:

• Airport types and airline requirements
• Processes within passenger terminal operations
• Operating characteristics of Baggage Handling Systems (BHS)
• Lost and mishandled luggage
• Slow processing
• Infrastructure planning and processes
• Measuring efficiency and performance
• Managing baggage handling teams
• Outstation operations and control
• Improving existing systems and processes
• Contingency towards uninterrupted services
• Future developments in BHS

Activities

• Case studies

Who should attend

This course is recommended for:

• Airport Operations Managers
• Station Managers
• Baggage Handling Supervisors
• Airport Development Specialists

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.