Baggage Handling Services and Systems (classroom)

You can also take this course online in a LIVE virtual classroom setting:

Did you know that in the past 5 years, 195 participants from 34 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

Baggage mishandling costs the air transport industry around US$2.9 billion annually. Correct baggage handling not only reduces costs but also contributes to facilitation and passenger comfort.

Learn to recognize baggage handling problems at the source and enhance your service efficiency by incorporating improved processes, infrastructure, and service management in your organization. Analyze the various airline service models and how to apply them to check-in, ramp and baggage claim procedures.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course code: TAPG-09

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment

Prerequisites

  • There are no prerequisites for this course
  • Recommended level is Intermediate and Advanced
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

Baggage Handling Services and Systems (classroom)

Singapore, Singapore (IATA)
26 - 28 October, 2022
Register before 26 Jul, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 05 Oct
All prices are before tax and include applicable discounts.
Class no: 148811
English
USD 1,176
USD 1,512
Regular
USD 1,680

2 additional classes are scheduled

Baggage Handling Services and Systems (classroom)

Germany, Frankfurt (FRA-RTP)
2 - 4 November, 2022
Register before 02 Aug, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 12 Oct
All prices are before tax and include applicable discounts.
Class no: 148079
English
USD 1,470
USD 1,890
Regular
USD 2,100

This class is offered in cooperation with FRAPORT.

Baggage Handling Services and Systems (classroom)

United States, Miami (IATA, ACCET Accredited)
21 - 23 November, 2022
Register before 21 Aug, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 31 Oct
All prices are before tax and include applicable discounts.
Class no: 148534
English
USD 1,176
USD 1,512
Regular
USD 1,680

Accett

The IATA Training Center in Miami is ACCET Accredited


A regional course discount (up to 10% discount) is available for classroom courses at IATA Training Centers in the Americas (excluding Canada).

To claim the discount, enter 'LatAmTraining' in the promotional code field during your registration. The discount will be deducted automatically from the course price. This discount will be applied in addition to any qualifying early bird promotion.

Miami Training Center Information

What you will learn

Upon completing this course you will be able to:

  • Identify main problems in your baggage handling
  • Analyze the impact of mishandled baggage for stakeholders
  • Measure the performance of a handling system at an airport or outstation
  • Improve baggage handling processes and infrastructure
  • Identify planning requirements and airport infrastructure improvements
  • Discuss solutions based on best practices, using IATA’s experience with industry-wide projects

Course content

  • Airport types and airline requirements
  • Processes within passenger terminal operations
  • Operating characteristics of Baggage Handling Systems (BHS)
  • Lost and mishandled luggage
  • Slow processing
  • Infrastructure planning and processes
  • Measuring efficiency and performance
  • Managing baggage handling teams
  • Outstation operations and control
  • Improving existing systems and processes
  • Contingency towards uninterrupted services
  • Future developments in BHS

Activities

  • Case studies

Who should attend

This course is recommended for:

  • Airport Operations Managers
  • Station Managers
  • Baggage Handling Supervisors
  • Airport Development Specialists

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Ground Operations Diploma

Gain management and operational knowledge about efficient ground operations for airlines and GSPs.

  • English
  • Español
  • Français

Advanced Airport Operations Diploma

For operations and corporate airport personnel, this diploma combines courses in different areas of airport operations to enhance your knowledge.

  • English
  • Español
  • Français

Airside Operations Excellence Diploma

Learn to perform ramp handling services according to industry standards. Gain confidence in your ability to achieve safety while optimizing your station’s On-Time Performance (OTP).

  • English
  • Español
  • Français

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