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Baggage Handling Services and Systems (classroom)
You can also take this course online in a LIVE virtual classroom setting:
Did you know that in the past 5 years, 195 participants from 34 countries have taken this course with IATA?
About the course
3-day (24 hours) classroom course
Baggage mishandling costs the air transport industry around US$2.9 billion annually. Correct baggage handling not only reduces costs but also contributes to facilitation and passenger comfort.
Learn to recognize baggage handling problems at the source and enhance your service efficiency by incorporating improved processes, infrastructure, and service management in your organization. Analyze the various airline service models and how to apply them to check-in, ramp and baggage claim procedures.
To claim the discount, enter 'LatAmTraining' in the promotional code field during your registration. The discount will be deducted automatically from the course price. This discount will be applied in addition to any qualifying early bird promotion.
Analyze the impact of mishandled baggage for stakeholders
Measure the performance of a handling system at an airport or outstation
Improve baggage handling processes and infrastructure
Identify planning requirements and airport infrastructure improvements
Discuss solutions based on best practices, using IATA’s experience with industry-wide projects
Airport types and airline requirements
Processes within passenger terminal operations
Operating characteristics of Baggage Handling Systems (BHS)
Lost and mishandled luggage
Infrastructure planning and processes
Measuring efficiency and performance
Managing baggage handling teams
Outstation operations and control
Improving existing systems and processes
Contingency towards uninterrupted services
Future developments in BHS
Who should attend
This course is recommended for:
Airport Operations Managers
Baggage Handling Supervisors
Airport Development Specialists
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
This course is a step toward earning an IATA Diploma in:
Ground Operations Diploma
Gain management and operational knowledge about efficient ground operations for airlines and GSPs.