Baggage Handling Services and Systems (classroom)

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CLASSROOM

You can also take this course online in a LIVE virtual classroom setting: Take a look at the LIVE VIRTUAL CLASSROOM schedule

Did you know that in the past 5 years, 195 participants from 34 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

Baggage mishandling costs the air transport industry around US$2.9 billion annually. Correct baggage handling not only reduces costs but also contributes to facilitation and passenger comfort. Learn to recognize baggage handling problems at the source and enhance your service efficiency by incorporating improved processes, infrastructure, and service management in your organization. Analyze the various airline service models and how to apply them to check-in, ramp and baggage claim procedures.

Download the Outline

Course code: TAPG-09

Course format

Prerequisites

  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Baggage Handling Services and Systems (classroom)

Singapore, Singapore (IATA)
21 - 23 February, 2023
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 148811
English
USD 1,585
USD 2,035
Regular
USD 2,265
Register
Seats selling fast

4 additional classes are scheduled

Baggage Handling Services and Systems (classroom)

Germany, Frankfurt (FRA-RTP)
22 - 24 March, 2023
Register before 01 Mar, 2023 to take advantage of the USD100 Early Bird discount*. The price below includes this discount. *Terms apply.
Please register by 01 Mar
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 173018
English
USD 1,585
USD 2,035
Regular
USD 2,265

This class is offered in cooperation with Fraport.

Fraport AG Ground Services
c/o IATA Local Training Coordinator
Building 181, Gate 3
60547 Frankfurt Airport

Germany

Baggage Handling Services and Systems (classroom)

United States, Miami (IATA, ACCET Accredited)
11 - 13 July, 2023
Register before 10 Apr, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply.
Please register by 20 Jun
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 148534
English
USD 1,268
USD 1,628
Regular
USD 1,812

Accett

The IATA Training Center in Miami is ACCET Accredited

Miami Training Center Information

Baggage Handling Services and Systems (classroom)

Germany, Frankfurt (FRA-RTP)
6 - 8 September, 2023
Register before 06 Jun, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply.
Please register by 16 Aug
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 171836
English
USD 1,585
USD 2,035
Regular
USD 2,265

This class is offered in cooperation with Fraport.

Fraport AG Ground Services
c/o IATA Local Training Coordinator
Building 181, Gate 3
60547 Frankfurt Airport

Germany

Baggage Handling Services and Systems (classroom)

Singapore, Singapore (IATA)
11 - 13 October, 2023
Register before 11 Jul, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply.
Please register by 20 Sep
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172473
English
USD 1,268
USD 1,628
Regular
USD 1,812

What you will learn

Upon completing this course you will be able to:

  • Identify main problems in your baggage handling
  • Analyze the impact of mishandled baggage for stakeholders
  • Measure the performance of a handling system at an airport or outstation
  • Improve baggage handling processes and infrastructure
  • Identify planning requirements and airport infrastructure improvements
  • Discuss solutions based on best practices, using IATA’s experience with industry-wide projects

Course content

The key topics that are covered during this course include:

  • Airport types and airline requirements
  • Processes within passenger terminal operations
  • Operating characteristics of Baggage Handling Systems (BHS)
  • Lost and mishandled luggage
  • Slow processing
  • Infrastructure planning and processes
  • Measuring efficiency and performance
  • Managing baggage handling teams
  • Outstation operations and control
  • Improving existing systems and processes
  • Contingency towards uninterrupted services
  • Future developments in BHS

Activities

  • Case studies

Who should attend

This course is recommended for:

  • Airport Operations Managers
  • Station Managers
  • Baggage Handling Supervisors
  • Airport Development Specialists

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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