Some of these topics are also explored in the following virtual classroom course:

Did you know that in the past 5 years, 243 participants from 38 countries have taken this course with IATA?

About

Baggage mishandling costs the air transport industry around US$2.9 billion annually. Correct baggage handling not only reduces costs but also contributes to facilitation and passenger comfort.

Learn to recognize baggage handling problems at the source and enhance your service efficiency by incorporating improved processes, infrastructure, and service management in your organization. Analyze the various airline service models and how to apply them to check-in, ramp and baggage claim procedures.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPG-09

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment

Prerequisites

• There are no prerequisites for this course
• Recommended level is Intermediate and Advanced
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• To attend a class scheduled at one of our training centers: Register early and save up to 20%! Please read the Terms for the early bird discount. The discount will be calculated at the time of payment.
• To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

What you will learn

Upon completing this course you will be able to:

• Identify main problems in your baggage handling
• Analyze the impact of mishandled baggage for stakeholders
• Measure the performance of a handling system at an airport or outstation
• Improve baggage handling processes and infrastructure
• Identify planning requirements and airport infrastructure improvements
• Discuss solutions based on best practices, using IATA’s experience with industry-wide projects

Course content

• Airport types and airline requirements
• Processes within passenger terminal operations
• Operating characteristics of Baggage Handling Systems (BHS)
• Lost and mishandled luggage
• Slow processing
• Infrastructure planning and processes
• Measuring efficiency and performance
• Managing baggage handling teams
• Outstation operations and control
• Improving existing systems and processes
• Contingency towards uninterrupted services
• Future developments in BHS

Activities

• Case studies

Who should attend

This course is recommended for:

• Airport Operations Managers
• Station Managers
• Baggage Handling Supervisors
• Airport Development Specialists

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.