Did you know that in the past 5 years, 143 participants from 36 countries have taken this course with IATA?
Baggage mishandling costs the air transport industry around US$2.9 billion annually. Correct baggage handling not only reduces costs but also contributes to facilitation and passenger comfort. Learn to recognize baggage handling problems at the source and enhance your service efficiency by incorporating improved processes, infrastructure, and service management in your organization. Analyze the various airline service models and how to apply them to check-in, ramp and baggage claim procedures.
Course code: TAPG-09-VC
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Upon completing this course you will be able to:
The key topics that are covered during this course include:
This course is recommended for:
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
Gain management and operational knowledge about efficient ground operations for airlines and GSPs.
Learn to perform ramp handling services according to industry standards. Gain confidence in your ability to achieve safety while optimizing your station’s On-Time Performance (OTP).
For operations and corporate airport personnel, this diploma combines courses in different areas of airport operations to enhance your knowledge.