Effective Communication Skills (classroom)

Did you know that in the past 5 years, 211 participants from 35 countries have taken this course with IATA?

3-day (24 hours) classroom course

In this 3-day course you will learn that communication is an essential skill for conducting business, especially in the international context of aviation. Intercultural competence has been shown to increase organizational success. To be truly successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. This course will improve your understanding of cross-cultural differences and explore different methods of communication. It will teach you how to transfer information clearly and succinctly according to the needs of your audience.

Course code: TAPH-09

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Recommended level is Entry-level and Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Upon completion of this course you will be able to:

• Communicate effectively in a multicultural environment
• Actively listen and observe others
• Increase self-awareness of how you communicate and are perceived by others
• Enhance your communication message to colleagues and team members
• Ensure feedback is given effectively and with confidence
• Get the best from meetings and influence others to reach consensus

The key topics that are covered during this course include:

• Active listening
• Self-awareness
• Your social style
• Cultural differences and communication
• Constructive feedback

Activities

• Exercises
• Presentations
• Discussions

This course is recommended for:

• Professionals of all levels who want to enhance their communication skills and maximize their performance.

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.