Effective Communication Skills (classroom)


Did you know that in the past 5 years, 211 participants from 35 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

In this 3-day course you will learn that communication is an essential skill for conducting business, especially in the international context of aviation. Intercultural competence has been shown to increase organisational success. To be truly successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. This course will improve your understanding of cross-cultural differences and explore different methods of communication. It will teach you how to transfer information clearly and succinctly according to the needs of your audience.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course code: TAPH-09

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment

Prerequisites

  • There are no prerequisites for this course
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

Effective Communication Skills (classroom)

Spain, Madrid (IATA)
19 - 21 October, 2022
Register before 19 Jul, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 28 Sep
All prices are before tax and include applicable discounts.
Class no: 148336
English
USD 1,232
USD 1,584
Regular
USD 1,760

1 additional classes are scheduled

Effective Communication Skills (classroom)

Singapore, Singapore (IATA)
6 - 8 December, 2022
Register before 05 Sep, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 15 Nov
All prices are before tax and include applicable discounts.
Class no: 148843
English
USD 1,232
USD 1,584
Regular
USD 1,760

What you will learn

Upon completion of this course you will be able to:

  • Communicate effectively in a multicultural environment
  • Actively listen and observe others
  • Increase self-awareness of how you communicate and are perceived by others
  • Enhance your communication message to colleagues and team members
  • Ensure feedback is given effectively and with confidence
  • Get the best from meetings and influence others to reach consensus

Course content

  • Active listening
  • Self-awareness
  • Your social style
  • Cultural differences and communication
  • Constructive feedback

Activities

  • Exercises
  • Presentations
  • Discussions

Who should attend

This course is recommended for:

  • Professionals of all levels who want to enhance their communication skills and maximize their performance.

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Ground Operations Diploma

Gain management and operational knowledge about efficient ground operations for airlines and GSPs.

  • English
  • Español
  • Français

General Aviation Management Diploma

Develop and implement efficient operational solutions, while simultaneously ensuring the strategic renewal of your organization.

  • English
  • Español
  • Français

Advanced Airport Operations Diploma

For operations and corporate airport personnel, this diploma combines courses in different areas of airport operations to enhance your knowledge.

  • English
  • Español
  • Français

Airside Operations Excellence Diploma

Learn to perform ramp handling services according to industry standards. Gain confidence in your ability to achieve safety while optimizing your station’s On-Time Performance (OTP).

  • English
  • Español
  • Français

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