Effective Communication Skills (classroom)



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Did you know that in the past 5 years, 211 participants from 35 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

In this 3-day course you will learn that communication is an essential skill for conducting business, especially in the international context of aviation. Intercultural competence has been shown to increase organizational success. To be truly successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. This course will improve your understanding of cross-cultural differences and explore different methods of communication. It will teach you how to transfer information clearly and succinctly according to the needs of your audience.

Download the Outline

Course code: TAPH-09

Course format


  • Recommended level is Entry-level and Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Effective Communication Skills (classroom)

Singapore, Singapore (IATA)
30 August - 1 September, 2023
Register before Aug 09, 2023 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 09 Aug
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172502
USD 1,560
USD 2,035
USD 2,275

1 additional classes are scheduled

Effective Communication Skills (classroom)

Canada, Montreal (IATA, ACCET Accredited)
1 - 3 November, 2023
Register before Aug 01, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 11 Oct
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 171864
USD 1,328
USD 1,708
USD 1,900

Please check if you are eligible to travel to Canada before you complete your registration.


The IATA Training Center in Montreal is ACCET Accredited

Visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Apply for your eTA (a CAD 7 fee applies).

Please note that travelers or if you are booking for someone else, are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price.

These regional discounts will be applied in addition to any qualifying early bird promotion.

As per the detailed procedure on our tax page, non-Canadian residents do not pay sales taxes if they advise us prior to their purchase.

Montreal Training Center information

What you will learn

Upon completion of this course you will be able to:

  • Communicate effectively in a multicultural environment
  • Actively listen and observe others
  • Increase self-awareness of how you communicate and are perceived by others
  • Enhance your communication message to colleagues and team members
  • Ensure feedback is given effectively and with confidence
  • Get the best from meetings and influence others to reach consensus

Course content

The key topics that are covered during this course include:

  • Active listening
  • Self-awareness
  • Your social style
  • Cultural differences and communication
  • Constructive feedback


  • Exercises
  • Presentations
  • Discussions

Who should attend

This course is recommended for:

  • Professionals of all levels who want to enhance their communication skills and maximize their performance.

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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