Effective Communication Skills (Classroom, 3 days)


In this 3-day course you will learn that communication is an essential skill for conducting business, especially in the international context of aviation. Intercultural competence has been shown to increase organisational success. To be truly successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. This course will improve your understanding of cross-cultural differences and explore different methods of communication. It will teach you how to transfer information clearly and succinctly according to the needs of your audience.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPH-09

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • There are no prerequisites for this course
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

There are no scheduled classes at the moment

What you will learn

Upon completion of this course you will be able to:

  • Communicate effectively in a multicultural environment
  • Actively listen and observe others
  • Increase self-awareness of how you communicate and are perceived by others
  • Enhance your communication message to colleagues and team members
  • Ensure feedback is given effectively and with confidence
  • Get the best from meetings and influence others to reach consensus

Course content

  • Active listening
  • Self-awareness
  • Your social style
  • Cultural differences and communication
  • Constructive feedback

Download the Outline


  • Exercises
  • Presentations
  • Discussions

Who should attend

This course is recommended for:

  • Professionals of all levels who want to enhance their communication skills and maximize their performance.

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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