Passenger Facilitation (classroom)

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CLASSROOM

Did you know that in the past 5 years, 130 participants from 26 countries have taken this course with IATA?

About the course

4-day (32 hours) classroom course

IATA Management of Aviation Facilitation aviation training course

Did you know that facilitation was one of the first areas in aviation to be internationally regulated? Harmonizing clearance formalities among countries has been crucial for expeditiously and securely moving people, crew members, cargo, and aircraft across borders. As 2024 marks the 75th Anniversary of ICAO Annex 9 – Facilitation, our refreshed course on Passenger Facilitation commemorates this milestone by discussing new improvements in border control tools and policies, technological advancements, lessons learned from the COVID-19 pandemic, and the evolving aviation landscape. Focusing on the passenger's perspective, this course delves into the systems, tools, policies, and collaboration among multiple stakeholders necessary for achieving coherent and efficient aviation facilitation. Aligned with IATA’s Customer Experience and Facilitation Program, as well as international regulatory standards and best practices, it covers crucial areas such as passenger data management, travel authorization procedures, immigration and health controls, risk assessment strategies, handling of inadmissible persons and deportees, digitalization of processes, airport capacities, and ensuring a seamless and efficient 'end-to-end' passenger experience.

Download the Outline

Course Code: TSCS-21

Course format

Prerequisites

  • Recommended level is Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Passenger Facilitation (classroom)

Canada, Montreal (IATA, ACCET Accredited)
15 - 19 July, 2024
Register before Apr 15, 2024 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 24 Jun
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 200619
English
USD 1,872
USD 2,408
Regular
USD 2,676

Find out more about our ACCET Accredited IATA Training Center in Montreal, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Montreal.

Accett

Please check if you are eligible to travel to Canada before you complete your registration.

Visas
Visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Apply for your eTA (a CAD 7 fee applies). Please note that travelers or if you are booking for someone else, are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

Discounts
A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price. These regional discounts will be applied in addition to any qualifying early bird promotion.

Taxes
As per the detailed procedure on our tax page, non-Canadian residents do not pay sales taxes if they advise us prior to their purchase.

2 more classes are scheduled - click "view all classes' to see the full schedule

Passenger Facilitation (classroom)

Singapore, Singapore (IATA)
16 - 20 September, 2024
Register before Mar 16, 2024 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 26 Aug
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201791
English
USD 1,755
USD 2,258
Regular
USD 2,509

Find out more about our IATA Training Center in Singapore, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Singapore.

Passenger Facilitation (classroom)

Spain, Madrid (IATA)
18 - 22 November, 2024
Register before May 18, 2024 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 28 Oct
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 200652
English
USD 1,755
USD 2,258
Regular
USD 2,509

Find out more about our IATA Training Center in Madrid, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Madrid.

What you will learn

On completion of this course you will be able to:

  • Improve passenger processes while reducing organizational costs
  • Interpret national obligations within international agreements
  • Describe the regulatory framework of aviation facilitation pertaining to passengers
  • Foster collaboration among stakeholders for overcoming challenges specific to cross-border travel
  • Identify facilitation tools and processes that improve passenger flow

Course content

The key topics that are covered during this course include:

  • Passenger processing
  • Processes and tools
  • Regulatory framework
  • Risk assessment
  • Emerging trends
  • Technology

Activities

  • Presentations
  • Discussions
  • Exercises
  • Assessment
  • Group work

Who should attend

This course is recommended for:

  • Airline supervisory staff
  • National border control agencies (Immigration, Border Police, Civil Aviation)
  • Duty officers (government, airport and airline)
  • Airport operators

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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