Airport Operations - Advanced (Classroom, 5 days)


Essential training for airside and landside operations managers.

Gain practical knowledge to manage key airport operations with high efficiency and safety. Understand and meet the operational requirements of main stakeholders: airlines, authorities, ground service providers, passengers, and freight forwarders.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course Code: TAPP-09

Course format

  • This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • Participants should have prior knowledge of airport business and operations
  • Recommended level is Intermediate and Advanced
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Airport Operations - Advanced (Classroom, 5 days)

Canada, Montreal (IATA, ACCET Accredited)
13 - 17 July, 2020
Register before 22 Jun, 2020 for a USD100 discount
Please register by 22 Jun
All prices are before tax. Class no: 109893 English
Dev. Nations
USD 2,590
USD 3,330
USD 3,700


The IATA Training Center in Montreal is ACCET Accredited

The Canadian authorities have announced that starting March 15, 2016, visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Find out here.

To apply simply click here (a CAD 7 fee applies) for your upcoming trip.

Please note that travelers or arrangers are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price.

These regional discounts will be applied in addition to any qualifying early bird promotion.

As per the detailed procedure on our tax page, non-canadian residents do not pay sales taxes if they advise us prior to their purchase.

Montreal Training Center information

2 additional classes are scheduled

Airport Operations - Advanced (Classroom, 5 days)

Singapore, Singapore (IATA)
3 - 7 August, 2020
Register before 13 Jul, 2020 for a USD100 discount
Please register by 13 Jul
All prices are before tax. Class no: 109892 English
Dev. Nations
USD 2,590
USD 3,330
USD 3,700

Airport Operations - Advanced (Classroom, 5 days)

Germany, Frankfurt (FRA-RTP)
14 - 18 December, 2020
Register before 15 Sep, 2020 for a 20% discount
Please register by 23 Nov
All prices are before tax. Class no: 104785 English
Dev. Nations
USD 2,590
USD 3,330
USD 3,700

This class is offered in cooperation with FRAPORT.

As part of the course, participants will be visiting FRAPORT facilities airside, so it is highly advisable to bring appropriate clothing for the visit at the ramp.

What you will learn

On completion of this course you will be able to:

  • Use proven techniques to improve your operational practices, solve problems, and optimize benefits
  • Combine modern business practices with operations to meet international standards
  • Identify areas for improvement in your operations and facilitation processes
  • Apply performance measurement techniques to support key operational project needs

Course content

  • Overview
    • Elements of airport master planning
    • Managing the environment
    • The future of airports
  • Operations
    • Airport as an operational system
    • Airport emergencies
    • Airport security
    • Safety management system for airports
    • Extreme weather operations
    • Collaborative airport decision making
  • Management
    • Airside concessions
    • Customer service
    • Relations with airlines
    • Training requirements
    • Passenger facilitation

Download the Outline


  • Exercises

Who should attend

This course is recommended for:

  • Airport managers and supervisors in operation services, maintenance, engineering, security and safety
  • Duty managers
  • Corporate management professionals

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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