Airport Operations - Advanced (classroom)

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Did you know that in the past 5 years, 367 participants from 59 countries have taken this course with IATA?

About the course

5-day (40 hours) classroom course

Essential training for airside and landside operations managers. Gain practical knowledge to manage key airport operations with high efficiency and safety. Understand and meet the operational requirements of main stakeholders: airlines, authorities, ground service providers, passengers, and freight forwarders.

Download the Outline

Course Code: TAPP-09

Course format

Prerequisites

  • Participants should have prior knowledge of airport business and operations.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Airport Operations - Advanced (classroom)

Singapore, Singapore (IATA)
27 - 31 March, 2023
Register before 06 Mar, 2023 to take advantage of the USD100 Early Bird discount*. The price below includes this discount. *Terms apply.
Please register by 06 Mar
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172454
English
USD 2,695
USD 3,495
Regular
USD 3,895
Register
Seats selling fast

4 additional classes are scheduled

Airport Operations - Advanced (classroom)

Türkiye, Istanbul (IGA-RTP)
3 - 7 April, 2023
Please register by 13 Mar
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 178702
English
USD 2,795
USD 3,595
Regular
USD 3,995

This class is offered in cooperation with Istanbul Grand Airport (IGA).
Please refer to IGA for the final price.

Registration

For information regarding registration and course payment please contact:

Register on the IGA website

Istanbul Grand Airport (IGA)
Tayakadın Mah. Terminal Cad. Havalimanı
Terminal Binası Apt. No: 1/760494 Arnavutköy
Istanbul
Türkiye

Airport Operations - Advanced (classroom)

Canada, Montreal (IATA, ACCET Accredited)
17 - 21 July, 2023
Register before 16 Apr, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply.
Please register by 26 Jun
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 171855
English
USD 2,236
USD 2,876
Regular
USD 3,196

Please check if you are eligible to travel to Canada before you complete your registration.


Accett

The IATA Training Center in Montreal is ACCET Accredited


Visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Apply for your eTA (a CAD 7 fee applies).

Please note that travelers or if you are booking for someone else, are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price.

These regional discounts will be applied in addition to any qualifying early bird promotion.

As per the detailed procedure on our tax page, non-Canadian residents do not pay sales taxes if they advise us prior to their purchase.

Montreal Training Center information

Airport Operations - Advanced (classroom)

Switzerland, Geneva (IATA)
2 - 6 October, 2023
Register before 02 Jul, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply.
Please register by 11 Sep
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172129
English
USD 2,236
USD 2,876
Regular
USD 3,196

Airport Operations - Advanced (classroom)

Singapore, Singapore (IATA)
27 November - 1 December, 2023
Register before 27 Aug, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply.
Please register by 06 Nov
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172453
English
USD 2,236
USD 2,876
Regular
USD 3,196

What you will learn

On completion of this course you will be able to:

  • Use proven techniques to improve your operational practices, solve problems, and optimize benefits
  • Combine modern business practices with operations to meet international standards
  • Identify areas for improvement in your operations and facilitation processes
  • Apply performance measurement techniques to support key operational project needs

Course content

The key topics that are covered during this course include:

  • Overview
    • Elements of airport master planning
    • Managing the environment
    • The future of airports
  • Operations
    • Airport as an operational system
    • Airport emergencies
    • Airport security
    • Safety management system for airports
    • Extreme weather operations
    • Collaborative airport decision making
  • Management
    • Airside concessions
    • Customer service
    • Relations with airlines
    • Training requirements
    • Passenger facilitation

Activities

  • Exercises

Who should attend

This course is recommended for:

  • Airport managers and supervisors in operation services, maintenance, engineering, security and safety
  • Duty managers
  • Corporate management professionals

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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