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Did you know that in the past 5 years, 367 participants from 59 countries have taken this course with IATA?
About the course
5-day (40 hours) classroom course
Essential training for airside and landside operations managers.
Gain practical knowledge to manage key airport operations with high efficiency and safety. Understand and meet the operational requirements of main stakeholders: airlines, authorities, ground service providers, passengers, and freight forwarders.
Use proven techniques to improve your operational practices, solve problems, and optimize benefits
Combine modern business practices with operations to meet international standards
Identify areas for improvement in your operations and facilitation processes
Apply performance measurement techniques to support key operational project needs
Elements of airport master planning
Managing the environment
The future of airports
Airport as an operational system
Safety management system for airports
Extreme weather operations
Collaborative airport decision making
Relations with airlines
Who should attend
This course is recommended for:
Airport managers and supervisors in operation services, maintenance, engineering, security and safety
Corporate management professionals
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
This course is a step toward earning an IATA Diploma in:
Aviation Security Operations Diploma
Gain knowledge of security in a selection of operational areas and earn an industry recognized diploma.