Airport Operations - Advanced (Classroom, 5 days)

About

Essential training for airside and landside operations managers.

Gain practical knowledge to manage key airport operations with high efficiency and safety. Understand and meet the operational requirements of main stakeholders: airlines, authorities, ground service providers, passengers, and freight forwarders.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course Code: TAPP-09

Course format

• This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment

Prerequisites

• Participants should have prior knowledge of airport business and operations
• Recommended level is Intermediate and Advanced
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• To attend a class scheduled at one of our training centers: Register early and save up to 20%! Please read the Terms for the early bird discount. The discount will be calculated at the time of payment.
• To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

What you will learn

On completion of this course you will be able to:

• Use proven techniques to improve your operational practices, solve problems, and optimize benefits
• Combine modern business practices with operations to meet international standards
• Identify areas for improvement in your operations and facilitation processes
• Apply performance measurement techniques to support key operational project needs

Course content

• Overview
• Elements of airport master planning
• Managing the environment
• The future of airports
• Operations
• Airport as an operational system
• Airport emergencies
• Airport security
• Safety management system for airports
• Extreme weather operations
• Collaborative airport decision making
• Management
• Airside concessions
• Customer service
• Relations with airlines
• Training requirements
• Passenger facilitation

Activities

• Exercises

Who should attend

This course is recommended for:

• Airport managers and supervisors in operation services, maintenance, engineering, security and safety
• Duty managers
• Corporate management professionals

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.