ISAGO for Ground Service Providers (classroom)

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Did you know that in the past 5 years, 180 participants from 33 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

IATA ISAGO for Ground Service Providers aviation training course

This course will support organizations to maximize the benefits of the ISAGO Program and prepare for a successful audit. Apply the ISAGO standards and recommended practices as per the IATA Ground Operations Standards Manual (GOSM).

Download the Outline

Course code: TALS-09

Course format

Prerequisites

  • Participants should have experience in ground operations and knowledge of IATA AHM and IGOM standards.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

ISAGO for Ground Service Providers (classroom)

China, Beijing (IATA)
10 - 12 September, 2024
Register before Mar 10, 2024 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 20 Aug
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 200757
English
USD 1,358
USD 1,748
Regular
USD 1,943

Please note that prices DO NOT include the 6% Chinese VAT. The VAT must be paid additionally if applicable to your registration.

Find out more about our IATA Training Center in Beijing, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Beijing.

2 more classes are scheduled - click "view all classes' to see the full schedule

ISAGO for Ground Service Providers (classroom)

Switzerland, Geneva (IATA)
15 - 17 October, 2024
Register before Apr 15, 2024 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 24 Sep
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201393
English
USD 1,358
USD 1,748
Regular
USD 1,943

Find out more about our IATA Training Center in Geneva, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Geneva.

ISAGO for Ground Service Providers (classroom)

United States, Miami (IATA, ACCET Accredited)
13 - 15 November, 2024
Register before May 13, 2024 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 04 Nov
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 200921
English
USD 1,358
USD 1,748
Regular
USD 1,943

Find out more about our ACCET Accredited IATA Training Center in Miami, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Miami.

Accett

What you will learn

Upon completion of this course you will be able to:

  • Examine the methodology, standards, and recommended practices of ISAGO
  • Identify processes specific to the ISAGO program: registration, audit preparation and closing
  • Apply tools to prepare your operations for an audit

Course content

The key topics that are covered during this course include:

  • ISAGO program overview
  • ISAGO documentation requirements
  • Audit preparation
  • Safety Management System
  • GOSM organization and management
  • GOSM sections (LOD, PAB, HDL, AGM, CGM)
  • Audit follow-up activities
  • Provider responsibilities
  • Root cause analysis and action plan
  • Final corrective action
  • Root cause analysis toolkit

Activities

  • Exercises evaluating audit findings
  • Conduct a hazard identification and risk analysis
  • Develop a gap analysis, root cause analysis and corrective action plan

Who should attend

This course is recommended for:

  • Quality Safety officers in ground operations
  • Operations Managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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