ISAGO for Ground Service Providers (classroom)

You can also take this course online in a LIVE virtual classroom setting:

Did you know that in the past 5 years, 298 participants from 45 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

This course will support organizations to maximize the benefits of the ISAGO Program and prepare for a successful audit. Apply the ISAGO standards and recommended practices as per the IATA Ground Operations Standards Manual (GOSM).

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course code: TALS-09

Course format

  • This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment.

Prerequisites

  • Participants should have experience in ground operations and knowledge of IATA AHM and IGOM standards.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

ISAGO for Ground Service Providers (classroom)

Germany, Frankfurt (FRA-RTP)
19 - 22 July, 2022
Register before 28 Jun, 2022 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 28 Jun
All prices are before tax and include applicable discounts.
Class no: 152441
English
USD 1,680
USD 2,160
Regular
USD 2,400

This class is offered in cooperation with FRAPORT.

2 additional classes are scheduled

ISAGO for Ground Service Providers (classroom)

China, Beijing (IATA)
31 August - 2 September, 2022
Register before 31 May, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 10 Aug
All prices are before tax and include applicable discounts.
Class no: 148410
English
USD 1,344
USD 1,728
Regular
USD 1,920

Please note that prices DO NOT include the 6% Chinese VAT. The VAT must be paid additionally if applicable to your registration.

Beijing Training Center Information

ISAGO for Ground Service Providers (classroom)

Sweden, Stockholm (IATA)
12 - 14 October, 2022
Register before 12 Jul, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 21 Sep
All prices are before tax and include applicable discounts.
Class no: 148229
English
USD 1,344
USD 1,728
Regular
USD 1,920

What you will learn

Upon completion of this course you will be able to:

  • Examine the methodology, standards, and recommended practices of ISAGO
  • Identify processes specific to the ISAGO program: registration, audit preparation and closing
  • Apply tools to prepare your operations for an audit

Course content

The key topics that are covered during this course include:
  • ISAGO program overview
  • ISAGO documentation requirements
  • Audit preparation
  • Safety Management System
  • GOSM organization and management
  • GOSM sections (LOD, PAB, HDL, AGM, CGM)
  • Audit follow-up activities
  • Provider responsibilities
  • Root cause analysis and action plan
  • Final corrective action
  • Root cause analysis toolkit

Activities

  • Exercises evaluating audit findings
  • Conduct a hazard identification and risk analysis
  • Develop a gap analysis, root cause analysis and corrective action plan

Who should attend

This course is recommended for:

  • Quality Safety officers in ground operations
  • Operations Managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Ground Operations Diploma

Gain management and operational knowledge about efficient ground operations for airlines and GSPs.

  • English
  • Español
  • Français

Airside Operations Excellence Diploma

Learn to perform ramp handling services according to industry standards. Gain confidence in your ability to achieve safety while optimizing your station’s On-Time Performance (OTP).

  • English
  • Español
  • Français

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