ISAGO for Ground Service Providers (Classroom)


About

This workshop will teach you how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit. Review the ISAGO standards and recommended practices as per the IATA Ground Operations Standards Manual (GOSM).

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TALS-09

Course format

  • This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment

Prerequisites

  • There are no prerequisites for this course
  • Recommended level is Intermediate and Advanced
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

ISAGO for Ground Service Providers (Classroom)

France, Paris (IATA)
13 - 16 October, 2020
Register before 15 Jul, 2020 for a 20% discount
Please register by 22 Sep
All prices are before tax. Class no: 109787 English
Dev. Nations
USD 1,680
Member
USD 2,160
Regular
USD 2,400

What you will learn

Upon completion of this course you will be able to:

  • Apply the philosophy, standards, and recommended practices of ISAGO
  • Identify processes specific to the ISAGO program: registration, audit preparation and closing
  • Apply tools to prepare your operations for an audit

Course content

  • ISAGO program overview
  • ISAGO documentation requirements
  • Audit preparation
  • Safety Management System
  • GOSM organization and management
  • GOSM sections (LOD, PAB, HDL, AGM, CGM)
  • Audit follow-up activities
  • Provider responsibilities
  • Root cause analysis and action plan
  • Final corrective action
  • Root cause analysis toolkit

Download the Outline

Activities

  • Exercises evaluating audit findings
  • Conduct a hazard identification and risk analysis
  • Develop a gap analysis, root cause analysis and corrective action plan

Who should attend

This course is recommended for:

  • Quality staff
  • Safety officers
  • Operations staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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