ISAGO for Ground Service Providers (classroom)

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CLASSROOM

You can also take this course online in a LIVE virtual classroom setting: Take a look at the LIVE VIRTUAL CLASSROOM schedule

Did you know that in the past 5 years, 298 participants from 45 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

This course will support organizations to maximize the benefits of the ISAGO Program and prepare for a successful audit. Apply the ISAGO standards and recommended practices as per the IATA Ground Operations Standards Manual (GOSM).

Download the Outline

Course code: TALS-09

Course format

Prerequisites

  • Participants should have experience in ground operations and knowledge of IATA AHM and IGOM standards.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

ISAGO for Ground Service Providers (classroom)

Germany, Frankfurt (FRA-RTP)
10 - 12 May, 2023
Register before Apr 19, 2023 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 19 Apr
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 171900
English
USD 1,810
USD 2,330
Regular
USD 2,590

This class is offered in cooperation with Fraport.

Fraport AG Ground Services
c/o IATA Local Training Coordinator
Building 181, Gate 3
60547 Frankfurt Airport

Germany

3 additional classes are scheduled

ISAGO for Ground Service Providers (classroom)

Singapore, Singapore (IATA)
20 - 22 June, 2023
Register before May 30, 2023 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 30 May
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 181507
English
USD 1,710
USD 2,230
Regular
USD 2,490

ISAGO for Ground Service Providers (classroom)

China, Beijing (IATA)
6 - 8 September, 2023
Register before Jun 06, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 16 Aug
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 171797
English
USD 1,448
USD 1,864
Regular
USD 2,072

Please note that prices DO NOT include the 6% Chinese VAT. The VAT must be paid additionally if applicable to your registration.

Beijing Training Center Information

ISAGO for Ground Service Providers (classroom)

Spain, Madrid (IATA)
18 - 20 October, 2023
Register before Apr 18, 2023 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 27 Sep
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 171901
English
USD 1,358
USD 1,748
Regular
USD 1,943

What you will learn

Upon completion of this course you will be able to:

  • Examine the methodology, standards, and recommended practices of ISAGO
  • Identify processes specific to the ISAGO program: registration, audit preparation and closing
  • Apply tools to prepare your operations for an audit

Course content

The key topics that are covered during this course include:

  • ISAGO program overview
  • ISAGO documentation requirements
  • Audit preparation
  • Safety Management System
  • GOSM organization and management
  • GOSM sections (LOD, PAB, HDL, AGM, CGM)
  • Audit follow-up activities
  • Provider responsibilities
  • Root cause analysis and action plan
  • Final corrective action
  • Root cause analysis toolkit

Activities

  • Exercises evaluating audit findings
  • Conduct a hazard identification and risk analysis
  • Develop a gap analysis, root cause analysis and corrective action plan

Who should attend

This course is recommended for:

  • Quality Safety officers in ground operations
  • Operations Managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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