Human Factors in Ground Operations (classroom)

CLASSROOM

Did you know that in the past 3 years, 300 participants from 52 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

Ground Operations is a service sector where turnaround teams play a key role in the safety and on-time performance. Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.

Course code: TAPG-03

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Recommended level is Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

2 additional classes are scheduled

Human Factors in Ground Operations (classroom)

United States, Miami (IATA, ACCET Accredited)

6 - 8 September, 2023

Register before Jun 06, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply

Please register by 16 Aug

Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172045 English

Dev. Nations

USD 1,660

Member

USD 2,135

Regular

USD 2,375

View more details View fewer details

The IATA Training Center in Miami is ACCET Accredited

Miami Training Center Information

Register

Human Factors in Ground Operations (classroom)

Germany, Frankfurt (FRA-RTP)

22 - 24 November, 2023

Register before Aug 22, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply

Please register by 01 Nov

Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 171843 English

Dev. Nations

USD 1,660

Member

USD 2,135

Regular

USD 2,375

View more details View fewer details

This class is offered in cooperation with Fraport.

Fraport AG Ground Services
c/o IATA Local Training Coordinator
Building 181, Gate 3
60547 Frankfurt Airport

Germany

Register

What you will learn

On completion of this course you will be able to:

• Know the human factors that can impact your ground operations
• Evaluate the situation at your station and recommend solutions for reducing human error
• Cooperate with your teams to address potential threats in your operations
• Manage processes to control human factors in your operations
• Communicate the importance of human factors initiatives to your colleagues and stakeholders

Course content

The key topics that are covered during this course include:

• Introduction to the human factors concept
• The influence of human factors in aviation
• Comparing human error and technical fault incidents
• How human factors can improve safety
• Examples of human error and technical fault incidents (exercise)
• Analysis of initiating and modulating factors
• Analysis of the “Top-12” human factor issues in ground operations
• Responsibilities for monitoring, reporting, training and auditing
• Communication, responsibilities and Standard Operating Procedures (SOP)

Activities

• Exercises
• Examples

Who should attend

This course is recommended for:

• Airport managers and coordinators
• Station managers
• Airport authority operation managers
• Ground service provider staff
• Regulator staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma

Diploma

Ground Operations Diploma

Gain management and operational knowledge about efficient ground operations for airlines and GSPs.

• English
• Español
• Français

Diploma

Airside Operations Excellence Diploma

Learn to perform ramp handling services according to industry standards. Gain confidence in your ability to achieve safety while optimizing your station’s On-Time Performance (OTP).

• English
• Español
• Français