They need enabling through your browser settings to access your account or purchase a course. Not sure how? Check www.iata.org/popups
You'll need to enable your pop-ups on this website and the IATA Customer Portal.
Human Factors in Ground Operations (classroom)
You can also take this course online in a LIVE virtual classroom setting:
Did you know that in the past 3 years, 300 participants from 52 countries have taken this course with IATA?
About the course
3-day (24 hours) classroom course
Ground Operations is a service sector where turnaround teams play a key role in safety and on-time performance. Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.
Know the human factors that can impact your ground operations
Evaluate the situation at your station and recommend solutions for reducing human error
Cooperate with your teams to address potential threats in your operations
Manage processes to control human factors in your operations
Communicate the importance of human factors initiatives to your colleagues and stakeholders
The key topics that are covered during this course include:
Introduction to the human factors concept
The influence of human factors in aviation
Comparing human error and technical fault incidents
How human factors can improve safety
Examples of human error and technical fault incidents (exercise)
Analysis of initiating and modulating factors
Analysis of the “Top-12” human factor issues in ground operations
Responsibilities for monitoring, reporting, training and auditing
Communication, responsibilities and Standard Operating Procedures (SOP)
Who should attend
This course is recommended for:
Airport managers and coordinators
Airport authority operation managers
Ground service provider staff
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
This course is a step toward earning an IATA Diploma in:
Ground Operations Diploma
Gain management and operational knowledge about efficient ground operations for airlines and GSPs.