Human Factors in Ground Operations (Classroom, 3 days)

Some of these topics are also explored in the following virtual classroom course:

Did you know that in the past 3 years, 300 participants from 52 countries have taken this course with IATA?

About

Ground Operations is a service sector where turnaround teams play a key role in safety and on-time performance. Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPG-03

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment

Prerequisites

  • There are no prerequisites for this course
  • Recommended level is Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

Human Factors in Ground Operations (Classroom, 3 days)

China, Shanghai (IATA)
23 - 25 February, 2022
Register before 23 Nov, 2021 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply
Please register by 02 Feb
All prices are before tax. Class no: 148279 English
Dev. Nations
USD 1,232
Member
USD 1,592
Regular
USD 1,760

Please note that prices DO NOT include the 6% Chinese VAT. The VAT must be paid additionally if applicable to your registration.

Shanghai Training Center Information

3 additional classes are scheduled

Human Factors in Ground Operations (Classroom, 3 days)

Singapore, Singapore (IATA)
18 - 20 May, 2022
Register before 15 Feb, 2022 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply
Please register by 27 Apr
All prices are before tax. Class no: 148851 English
Dev. Nations
USD 1,232
Member
USD 1,592
Regular
USD 1,760

Human Factors in Ground Operations (Classroom, 3 days)

Germany, Frankfurt (FRA-RTP)
23 - 25 May, 2022
Register before 20 Feb, 2022 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply
Please register by 02 May
All prices are before tax. Class no: 148091 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

This class is offered in cooperation with FRAPORT.

Human Factors in Ground Operations (Classroom, 3 days)

Germany, Frankfurt (FRA-RTP)
23 - 25 November, 2022
Register before 23 Aug, 2022 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply
Please register by 02 Nov
All prices are before tax. Class no: 148092 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

This class is offered in cooperation with FRAPORT.

What you will learn

On completion of this course you will be able to:

  • Know the human factors that can impact your ground operations
  • Evaluate the situation at your station and recommend solutions for reducing human error
  • Cooperate with your teams to address potential threats in your operations
  • Manage processes to control human factors in your operations
  • Communicate the importance of human factors initiatives to your colleagues and stakeholders

Course content

  • Introduction to the human factors concept
  • The influence of human factors in aviation
  • Comparing human error and technical fault incidents
  • How human factors can improve safety
  • Examples of human error and technical fault incidents (exercise)
  • Analysis of initiating and modulating factors
  • Analysis of the “Top-12” human factor issues in ground operations
  • Responsibilities for monitoring, reporting, training and auditing
  • Communication, responsibilities and Standard Operating Procedures (SOP)

Download the Outline

Activities

  • Exercises
  • Examples

Who should attend

This course is recommended for:

  • Airport managers and coordinators
  • Station managers
  • Airport authority operation managers
  • Ground service provider staff
  • Regulator staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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