Human Factors in Ground Operations (classroom)

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Did you know that in the past 5 years, 359 participants from 50 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

IATA Human Factors in Ground Operations aviation training course

Ground Operations is a service sector where turnaround teams play a key role in the safety and on-time performance. Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.

Download the Outline

Course code: TAPG-03

Course format

Prerequisites

  • Recommended level is Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Human Factors in Ground Operations (classroom)

Singapore, Singapore (IATA)
28 - 30 April, 2025
Register before Jan 28, 2025 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 07 Apr
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 230559
English
USD 1,328
USD 1,708
Regular
USD 1,900

Find out more about our IATA Training Center in Singapore, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Singapore.

Human Factors in Ground Operations (classroom)

Switzerland, Geneva (IATA)
4 - 6 November, 2025
Register before May 04, 2025 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 14 Oct
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 230219
English
USD 1,245
USD 1,601
Regular
USD 1,781

Find out more about our IATA Training Center in Geneva, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Geneva.

Human Factors in Ground Operations (classroom)

United Arab Emirates, Abu Dhabi (IATA)
16 - 18 December, 2025
Register before Jun 16, 2025 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 25 Nov
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 229707
English
USD 1,245
USD 1,601
Regular
USD 1,781

Find out more about our IATA Training Center in Abu Dhabi, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Abu Dhabi.

What you will learn

On completion of this course you will be able to:

  • Know the human factors that can impact your ground operations
  • Evaluate the situation at your station and recommend solutions for reducing human error
  • Cooperate with your teams to address potential threats in your operations
  • Manage processes to control human factors in your operations
  • Communicate the importance of human factors initiatives to your colleagues and stakeholders

Course content

The key topics that are covered during this course include:

  • Introduction to the human factors concept
  • The influence of human factors in aviation
  • Comparing human error and technical fault incidents
  • How human factors can improve safety
  • Examples of human error and technical fault incidents (exercise)
  • Analysis of initiating and modulating factors
  • Analysis of the “Top-12” human factor issues in ground operations
  • Responsibilities for monitoring, reporting, training and auditing
  • Communication, responsibilities and Standard Operating Procedures (SOP)

Activities

  • Exercises
  • Examples

Who should attend

This course is recommended for:

  • Airport managers and coordinators
  • Station managers
  • Airport authority operation managers
  • Ground service provider staff
  • Regulator staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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