Some of these topics are also explored in the following virtual classroom course:

About

Ground Operations is a service sector where turnaround teams play a key role in safety and on-time performance. Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPG-03

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment

Prerequisites

• There are no prerequisites for this course
• Recommended level is Intermediate
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• To attend a class scheduled at one of our training centers: Register early and save up to 20%! Please read the Terms for the early bird discount. The discount will be calculated at the time of payment.
• To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

What you will learn

On completion of this course you will be able to:

• Know the human factors that can impact your ground operations
• Evaluate the situation at your station and recommend solutions for reducing human error
• Cooperate with your teams to address potential threats in your operations
• Manage processes to control human factors in your operations
• Communicate the importance of human factors initiatives to your colleagues and stakeholders

Course content

• Introduction to the human factors concept
• The influence of human factors in aviation
• Comparing human error and technical fault incidents
• How human factors can improve safety
• Examples of human error and technical fault incidents (exercise)
• Analysis of initiating and modulating factors
• Analysis of the “Top-12” human factor issues in ground operations
• Responsibilities for monitoring, reporting, training and auditing
• Communication, responsibilities and Standard Operating Procedures (SOP)

Activities

• Exercises
• Examples

Who should attend

This course is recommended for:

• Airport managers and coordinators
• Station managers
• Airport authority operation managers
• Ground service provider staff
• Regulator staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.