Human Factors in Ground Operations (LIVE virtual classroom)

These topics and more are covered in greater detail in the following traditional classroom course:

Did you know that in the past 3 years, 300 participants from 52 countries have taken this course with IATA?


Ground Operations is a service sector where turnaround teams play a key role in safety and on-time performance. Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.

Download the Outline

Course code: TAPG-03-VC

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The course will take you approximately 12 hours to complete and be held over 4 consecutive days.
  • There will be 2 live interactive virtual classroom sessions per day, each session will be 90 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos
  • Student performance will be based on an assessment

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training


  • There are no prerequisites for this course
  • Recommended level is Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Next class

Human Factors in Ground Operations (LIVE virtual classroom)

Virtual Session EMEA (IATA)
29 March - 1 April, 2021
Register before 08 Mar, 2021 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 15 Mar
All prices are before tax. Class no: 137921 English
Dev. Nations
USD 620
USD 830
USD 925

Virtual Classroom Training Information

Two sessions daily:
07:30-09:00 & 10:00-11:30 UTC/ London
08:30-10:00 & 11:00-12:30 Geneva
11:30-13:00 & 14:00-15:30 Dubai
15:30-17:00 & 18:00-19:30 Singapore

What you will learn

Upon completing this course you will be able to:

  • Know the human factors that can impact your ground operations
  • Evaluate the situation in your operational environment and recommend actions to reduce human error related incidents.
  • Cooperate with your teams to address potential threats in your operations
  • Manage processes to control human factors in your operations
  • Communicate the importance of human factors initiatives to your colleagues and stakeholders

Course content

  • Introduction to the human factors concept
  • The influence of human factors in aviation
  • Comparing human error and technical fault incidents
  • SMS – safety culture, behaviors, attitudes and beliefs
  • Identifying human error and technical fault incidents (exercise)
  • Analysis of initiating and modulating factors
  • “Top-12” human factor issues in ground operations
  • Responsibilities for monitoring, reporting, training and auditing
  • Communication, responsibilities and Standard Operating Procedures (SOP)

Who should attend

This course is recommended for:

  • Airport managers and coordinators
  • Station managers
  • Airport authority operation managers
  • Ground service provider staff
  • Regulators and inspectors

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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