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SGHA-SLA and Effective Negotiation Behaviors (classroom)
Did you know that in the past 5 years, 782 participants from 101 countries have taken this course with IATA?
About the course
5-day (40 hours) classroom course
The 2023 version is the latest Standard Ground Handling Agreement (SGHA). Learn about the latest updates and how to use the IATA SGHA as a commercial agreement and services description document. This course covers the SGHA section by section, giving you the foundations to write the Annex B and Service Level Agreement (SLA) accurately and effectively. Learn how to enhance cooperation, efficiency and savings in your negotiations through technical training and exercises that replicate today’s global marketplace.
Course code: TAPP-32
This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
This course is offered at the end of IGHC conference, at the same venue. It is a special version of the full course, excluding the Effective Negotiations Behavior modules. Class will start on the 18th of May at 14:00 and will be completed on the 20th of May at 17:00.
Use discount code IGHCSGHA30 for a discounted
price30%-off standard price (plus
Identify the differences between 2018 and 2023 versions
Analyze the articles in the main agreement to identify the opportunities and risks
the services and descriptions of the Sections in Annex A
Derive and write a proper Annex B, reflecting the business and operational requirements
Set achievable and meaningful targets in the SLA, using the new template, enhancing safety and service quality through commonly agreed targets
Make the best use of time in negotiations, meeting the target with the minimum possible effort and time investment
Improve cooperation in your negotiations by recognizing your counterpart’s objectives
The key topics that are covered during this course include:
Changes in 2023 version compared to 2018 version
Standard Ground Handling Agreement
Service Level Agreement
Who should attend
This course is recommended for:
Airline and GSP Buyers, Sellers, and Contract Managers
Commercial, Agreement performance, and Service quality managers
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.
Ludwig Dorfmeier, Director - Contract Air, Middle East and Africa, DHL Aviation EEMEA With a B.Sc. in Aviation Management, an MBA, and 15 years of flight operations experience behind me, I wanted to refresh my knowledge - this time with a focus on ground operations. I researched several executive-level programs but chose IATA’s Ground Operations Diploma program for its reputation and convenient course schedule. The SGHA-SLA & Effective Negotiation Behaviors workshop was a great introduction to IATA’s courses and approach to ground operations training. I work with SGHAs - mainly wet and dry lease agreements – daily, and this practical course has helped me utilize the manual to its fullest and formulate solutions to issues when they arise on the ramp. Thanks to a lot of practice opportunities provided during the course, I also feel more confident when generating agreements with our established pool of operators.
Theory is great, but it’s the experience the instructors and other participants bring to the classroom I find most beneficial. I recently took a course with a group of CAA and Airport Authority representatives from Nigeria, a country in which DHL operates. It was a valuable opportunity to meet some of the people I work with and see how we might increase our cooperation on common issues. My colleagues are now very aware of my training history with IATA, and I recommend IATA courses to those interested in furthering their aviation careers. I strongly believe IATA courses and diplomas are useful at all career levels, increasing the credibility of both the individuals and their companies.