Airline Quality Management Diploma

4 classroom courses to be completed in 3 years

The IATA Diploma in Airline Quality Management equips professionals with the skills needed to design, implement and manage an effective Quality Management System (QMS) that includes a controlled document system and internal audit processes. You will learn how to tailor and operate a QMS to ensure consistency, create and manage a robust documentation system, and develop and control a comprehensive internal audit program to assess and improve quality performance. This program is ideal for executive and senior managers, quality managers and internal auditors who are responsible for driving quality initiatives, overseeing QMS operations and ensuring compliance with industry standards.

• Implement and operate a successfully tailored quality management system
• Initiate and implementation and control to ensure consistency
• Design and implement a robust Controlled Documentation System in support of QMS
• Implement and control a comprehensive internal audit program

Key Topics

• Audit Fundamentals
• Regulatory and Compliance Framework
• Audit Planning and Execution
• Auditor Competence and Performance
• Process Management and Improvement
• Document Control and Infrastructure
• Corrective Actions and Compliance
• QMS and SMS Integration

• Executive and senior managers
• Quality managers
• Internal auditors

Candidates must complete 2 Required courses and 2 Elective courses within three years.

A passing mark of 70% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.

How to obtain your diploma

1. Complete all 2 Required and 2 selected Elective courses that make up the Diploma, within 3 years.
2. Please contact us on our Customer Portal to request your diploma, stating the title of the diploma you are applying for and the list of courses you completed for that diploma.
3. IATA Training will issue your diploma upon verification of your eligibility.