Quality Management (QMS) for Airlines (Classroom, 4 days)

Some of these topics are also explored in the following virtual classroom course:


Quality Management Systems lay the framework for consistent performance throughout an airline’s activities. This course provides an introduction to QMS components and objectives that you can establish within your operations. Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit finding review during a series of practical exercises.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TALP-05

Course format

  • This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • There are no prerequisites for this course
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Quality Management (QMS) for Airlines (Classroom, 4 days)

Turkey, Istanbul (TKAA-RTP)
2 - 5 November, 2020
Please register by 12 Oct
All prices are before tax. Class no: 117307 English
Dev. Nations
USD 1,540
USD 1,990
USD 2,200

This class is offered in cooperation with Turkish Airlines Aviation Academy. The regional price applies to residents of Turkey.

Register on TAA website

For information and to register, please contact:

Turkish Airlines Aviation Academy
Ataturk Airport; Gate B 34149 Yesilkoy
Istanbul, Turkey
E-mail: tkaaiatatrainings@thy.com
Phone: +90 (212) 463 63 63 - 12360 - 14257 - 13101

Benefit from the Early Bird discount of 20% if you register 3 months prior to the course start date or USD100 if you register 3 weeks prior to the course start date.

1 additional classes are scheduled

Quality Management (QMS) for Airlines (Classroom, 4 days)

India, Delhi (AMA-RTP)
7 - 10 December, 2020
Please register by 16 Nov
All prices are before tax. Class no: 124499 English
Dev. Nations
USD 1,540
USD 1,990
USD 2,200

This class is offered in cooperation with Bird Academy.

Register on Bird Academy website

For registration and payment information please contact:

Mr. Agarwal or Vineetha
E-mail: roa@bird.in or vgr@bird.in

What you will learn

Upon completion of this course you will be able to:

  • Understand the quality requirements of key regulatory bodies and national authorities such as ISO, EASA, and FAA
  • Outline the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports
  • Develop your process mapping and procedure writing skills
  • Prepare yourself for further specialization and training in QMS implementation

Course content

  • ISO 9000 family and quality requirements
    • Quality policy
    • Quality manual and its contents
    • Management review process
  • Process management
    • Establishing processes
    • Planning and writing procedures
  • Document control
    • Which elements to control and how
    • Planning a document infrastructure
  • Audit management
    • Measuring compliance
    • Root cause analysis
    • Developing and initiating a corrective action plan
    • Levels of non-conformity
  • QMS and Safety Management System (SMS) parallels
    • Regulatory requirements for safety
    • Integrating QMS and SMS

Download the Outline


  • Practical exercises

Who should attend

This course is designed for airline staff, including:

  • Management new to the field of quality
  • Quality internal auditors
  • Operations managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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