Quality Management (QMS) for Airlines (classroom)

CLASSROOM

Did you know that in the past 5 years, 963 participants from 92 countries have taken this course with IATA?

About the course

4-day (32 hours) classroom course

Quality Management Systems lay the framework for consistent performance throughout an airline’s activities. This course provides an introduction to QMS components and objectives that you can establish within your operations. Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit finding review during a series of practical exercises.

Course code: TALP-05

Course format

• This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Recommended level is Entry-level and Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

5 additional classes are scheduled

Quality Management (QMS) for Airlines (classroom)

Türkiye, Istanbul (TKAA-RTP)

24 - 27 July, 2023

Please register by 02 Jul

Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 181698 English

Dev. Nations

USD 1,750

Member

USD 2,250

Regular

USD 2,500

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This class is offered in cooperation with Turkish Airlines Aviation Academy (TKAA).
A regional price applies to residents of Türkiye. Please refer to TKAA for the final price.

Registration

For information regarding registration and course payment please contact:

• E-mail: tkaaiatatrainings@thy.com
• Tel: +90 (212) 463 63 63 / 12360 / 14257 / 13101

Turkish Airlines Aviation Academy (TKAA)
Ataturk Airport; Gate B 34149 Yesilkoy
Istanbul
Türkiye

How to register

Quality Management (QMS) for Airlines (classroom)

Thailand, Bangkok (BAA-RTP)

7 - 10 August, 2023

Please register by 16 Jul

Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 192596 English

Dev. Nations

USD 1,750

Member

USD 2,250

Regular

USD 2,500

View more details View fewer details

This class is offered in cooperation with Bangkok Air Aviation Training Center (BATC).
Please refer to BATC for the final price.

Registration

For information regarding registration and course payment please contact:

• E-mail: iata_rtp@batc.co.th
• Phone: 66 (2) 265 5678 or 66 (62) 449 6269

Bangkok Air Aviation Training Center Company Ltd. (BATC)
99 Mu 14 Viphavadi Rangsit Road
Chomphon, Chatuchak
Bangkok 10900
Thailand

How to register

Quality Management (QMS) for Airlines (classroom)

Switzerland, Geneva (IATA)

12 - 15 September, 2023

Register before Jun 12, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply

Please register by 22 Aug

Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172226 English

Dev. Nations

USD 1,400

Member

USD 1,800

Regular

USD 2,000

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Geneva Training Center information

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Quality Management (QMS) for Airlines (classroom)

United States, Miami (IATA, ACCET Accredited)

10 - 13 October, 2023

Register before Jul 10, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply

Please register by 19 Sep

Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 192442 English

Dev. Nations

USD 1,400

Member

USD 1,800

Regular

USD 2,000

View more details View fewer details

The IATA Training Center in Miami is ACCET Accredited

Miami Training Center Information

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Quality Management (QMS) for Airlines (classroom)

Singapore, Singapore (IATA)

14 - 17 November, 2023

Register before Aug 14, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply

Please register by 24 Oct

Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172546 English

Dev. Nations

USD 1,400

Member

USD 1,800

Regular

USD 2,000

View more details View fewer details

Singapore Training Center Information

Register

What you will learn

Upon completion of this course you will be able to:

• Outline the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports
• Develop your process mapping and procedure writing skills
• Integrate Safety Management System (SMS) and Quality Management System (QMS)
• Identify the documentation control as an essential preventive measure ensuring that only approved, current documentation is used throughout the organization
• Manage audit nonconformities

Course content

The key topics that are covered during this course include:

• Quality Culture and how it affects your organization
• Process management
  • Establishing processes
  • Planning and writing procedures
• Document control
  • Which elements to control and how
  • Planning a document infrastructure
• Audit management
  • Measuring compliance
  • Root cause analysis
  • Developing and initiating a corrective action plan
  • Levels of non-conformity
• QMS and Safety Management System (SMS) parallels

Activities

• Interactive exercises
• Case studies
• Assessment

Who should attend

This course is designed for airline staff, including:

• Management new to the field of quality
• Quality internal auditors
• Operations managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma

Diploma

Airline Quality Management Diploma

Learn how to design and implement a QMS that includes a document control system and internal audit processes.

• English
• Español

Diploma

Integrated Risk Management (IRM) Diploma

Through four courses, review IRM skills and theory to manage the multiple risks that affect aviation organizations and the industry.

• English
• Español