Quality Management (QMS) for Airlines (classroom)

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Did you know that in the past 5 years, 939 participants from 101 countries have taken this course with IATA?

About the course

4-day (32 hours) classroom course

IATA Quality Management (QMS) for Airlines aviation training course

Quality Management Systems lay the framework for consistent performance throughout an airline’s activities. This course provides an introduction to QMS components and objectives that you can establish within your operations. Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit finding review during a series of practical exercises.

Download the Outline

Course code: TALP-05

Course format

Prerequisites

  • Recommended level is Entry-level and Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Quality Management (QMS) for Airlines (classroom)

Switzerland, Geneva (IATA)
17 - 20 June, 2024
Register before Mar 17, 2024 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 27 May
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201418
English
USD 1,400
USD 1,800
Regular
USD 2,000

Find out more about our IATA Training Center in Geneva, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Geneva.

4 more classes are scheduled - click "view all classes' to see the full schedule

Quality Management (QMS) for Airlines (classroom)

Türkiye, Istanbul (TKAA-RTP)
22 - 25 July, 2024
Please register by 30 Jun
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 210828
English
USD 1,750
USD 2,250
Regular
USD 2,500

Registration


This class is offered in cooperation with Turkish Airlines Aviation Academy (TKAA).
A regional price applies to residents of Türkiye. Please refer to TKAA for the final price.

Turkish Airlines Aviation Academy (TKAA)
Ataturk Airport; Gate B 34149 Yesilkoy
Istanbul
Türkiye

For more information please contact:

You may also register on the Turkish Airlines Aviation Academy (TAA) website:

Register on the TAA website

Quality Management (QMS) for Airlines (classroom)

Switzerland, Geneva (IATA)
2 - 5 September, 2024
Register before Mar 02, 2024 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 19 Aug
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201419
English
USD 1,313
USD 1,688
Regular
USD 1,875

Find out more about our IATA Training Center in Geneva, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Geneva.

Quality Management (QMS) for Airlines (classroom)

Singapore, Singapore (IATA)
24 - 27 September, 2024
Register before Mar 24, 2024 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 09 Sep
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201811
English
USD 1,313
USD 1,688
Regular
USD 1,875

Find out more about our IATA Training Center in Singapore, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Singapore.

Quality Management (QMS) for Airlines (classroom)

Canada, Montreal (IATA, ACCET Accredited)
4 - 7 November, 2024
Register before May 04, 2024 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 14 Oct
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 202040
English
USD 1,313
USD 1,688
Regular
USD 1,875

Find out more about our ACCET Accredited IATA Training Center in Montreal, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Montreal.

Accett

Please check if you are eligible to travel to Canada before you complete your registration.

Visas
Visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Apply for your eTA (a CAD 7 fee applies). Please note that travelers or if you are booking for someone else, are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

Discounts
A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price. These regional discounts will be applied in addition to any qualifying early bird promotion.

Taxes
As per the detailed procedure on our tax page, non-Canadian residents do not pay sales taxes if they advise us prior to their purchase.

What you will learn

Upon completion of this course you will be able to:

  • Outline the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports
  • Develop your process mapping and procedure writing skills
  • Integrate Safety Management System (SMS) and Quality Management System (QMS)
  • Identify the documentation control as an essential preventive measure ensuring that only approved, current documentation is used throughout the organization
  • Manage audit nonconformities

Course content

The key topics that are covered during this course include:

  • Quality Culture and how it affects your organization
  • Process management
    • Establishing processes
    • Planning and writing procedures
  • Document control
    • Which elements to control and how
    • Planning a document infrastructure
  • Audit management
    • Measuring compliance
    • Root cause analysis
    • Developing and initiating a corrective action plan
    • Levels of non-conformity
  • QMS and Safety Management System (SMS) parallels

Activities

  • Interactive exercises
  • Case studies
  • Assessment

Who should attend

This course is designed for airline staff, including:

  • Management new to the field of quality
  • Quality internal auditors
  • Operations managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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