Quality Management (QMS) for Airlines (classroom)

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CLASSROOM

You can also take this course online in a LIVE virtual classroom setting: Take a look at the LIVE VIRTUAL CLASSROOM schedule

Did you know that in the past 5 years, 963 participants from 92 countries have taken this course with IATA?

About the course

4-day (32 hours) classroom course

IATA Quality Management (QMS) for Airlines aviation training course

Quality Management Systems lay the framework for consistent performance throughout an airline’s activities. This course provides an introduction to QMS components and objectives that you can establish within your operations. Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit finding review during a series of practical exercises.

Download the Outline

Course code: TALP-05

Course format

Prerequisites

  • Recommended level is Entry-level and Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Quality Management (QMS) for Airlines (classroom)

Switzerland, Geneva (IATA)
27 - 30 June, 2023
Register before Jun 06, 2023 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172225
English
USD 1,750
USD 2,250
Regular
USD 2,500
Register
Seats selling fast

5 additional classes are scheduled

Quality Management (QMS) for Airlines (classroom)

Türkiye, Istanbul (TKAA-RTP)
24 - 27 July, 2023
Please register by 02 Jul
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 181698
English
USD 1,750
USD 2,250
Regular
USD 2,500

This class is offered in cooperation with Turkish Airlines Aviation Academy (TKAA).
A regional price applies to residents of Türkiye. Please refer to TKAA for the final price.

Registration

For information regarding registration and course payment please contact:

Register on the TAA website

Turkish Airlines Aviation Academy (TKAA)
Ataturk Airport; Gate B 34149 Yesilkoy
Istanbul
Türkiye

Quality Management (QMS) for Airlines (classroom)

Thailand, Bangkok (BAA-RTP)
7 - 10 August, 2023
Please register by 16 Jul
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 192596
English
USD 1,750
USD 2,250
Regular
USD 2,500

This class is offered in cooperation with Bangkok Air Aviation Training Center (BATC).
Please refer to BATC for the final price.

Registration

For information regarding registration and course payment please contact:

Register on the BATC website

Bangkok Air Aviation Training Center Company Ltd. (BATC)
99 Mu 14 Viphavadi Rangsit Road
Chomphon, Chatuchak
Bangkok 10900
Thailand

Quality Management (QMS) for Airlines (classroom)

Switzerland, Geneva (IATA)
12 - 15 September, 2023
Register before Jun 12, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 22 Aug
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172226
English
USD 1,400
USD 1,800
Regular
USD 2,000

Quality Management (QMS) for Airlines (classroom)

United States, Miami (IATA, ACCET Accredited)
10 - 13 October, 2023
Register before Jul 10, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 19 Sep
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 192442
English
USD 1,400
USD 1,800
Regular
USD 2,000

Accett

The IATA Training Center in Miami is ACCET Accredited

Miami Training Center Information

Quality Management (QMS) for Airlines (classroom)

Singapore, Singapore (IATA)
14 - 17 November, 2023
Register before Aug 14, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 24 Oct
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172546
English
USD 1,400
USD 1,800
Regular
USD 2,000

What you will learn

Upon completion of this course you will be able to:

  • Outline the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports
  • Develop your process mapping and procedure writing skills
  • Integrate Safety Management System (SMS) and Quality Management System (QMS)
  • Identify the documentation control as an essential preventive measure ensuring that only approved, current documentation is used throughout the organization
  • Manage audit nonconformities

Course content

The key topics that are covered during this course include:

  • Quality Culture and how it affects your organization
  • Process management
    • Establishing processes
    • Planning and writing procedures
  • Document control
    • Which elements to control and how
    • Planning a document infrastructure
  • Audit management
    • Measuring compliance
    • Root cause analysis
    • Developing and initiating a corrective action plan
    • Levels of non-conformity
  • QMS and Safety Management System (SMS) parallels

Activities

  • Interactive exercises
  • Case studies
  • Assessment

Who should attend

This course is designed for airline staff, including:

  • Management new to the field of quality
  • Quality internal auditors
  • Operations managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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