Quality Management (QMS) for Airlines (Classroom, 4 days)


About

Quality Management Systems lay the framework for consistent performance throughout an airline’s activities. This course provides an introduction to QMS components and objectives that you can establish within your operations. Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit finding review during a series of practical exercises.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TALP-05

Course format

  • This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment

Prerequisites

  • There are no prerequisites for this course
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Quality Management (QMS) for Airlines (Classroom, 4 days)

Singapore, Singapore (IATA)
20 - 23 July, 2020
Register before 29 Jun, 2020 for a USD100 discount
Please register by 29 Jun
All prices are before tax. Class no: 109789 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

4 additional classes are scheduled

Quality Management (QMS) for Airlines (Classroom, 4 days)

Singapore, Singapore (IATA)
6 - 9 October, 2020
Register before 08 Jul, 2020 for a 20% discount
Please register by 15 Sep
All prices are before tax. Class no: 109790 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

Quality Management (QMS) for Airlines (Classroom, 4 days)

Canada, Montreal (IATA, ACCET Accredited)
27 - 30 October, 2020
Register before 29 Jul, 2020 for a 20% discount
Please register by 06 Oct
All prices are before tax. Class no: 109793 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

Accett

The IATA Training Center in Montreal is ACCET Accredited


The Canadian authorities have announced that starting March 15, 2016, visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Find out here.

To apply simply click here (a CAD 7 fee applies) for your upcoming trip.

Please note that travelers or arrangers are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price.

These regional discounts will be applied in addition to any qualifying early bird promotion.

As per the detailed procedure on our tax page, non-canadian residents do not pay sales taxes if they advise us prior to their purchase.

Montreal Training Center information

Register
Seats selling fast

Quality Management (QMS) for Airlines (Classroom, 4 days)

Turkey, Istanbul (TKAA-RTP)
2 - 5 November, 2020
Please register by 12 Oct
All prices are before tax. Class no: 117307 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

This class is offered in cooperation with Turkish Airlines Aviation Academy. The regional price applies to residents of Turkey.

Register on TAA website

For information and to register, please contact:

Turkish Airlines Aviation Academy
Ataturk Airport; Gate B 34149 Yesilkoy
Istanbul, Turkey
E-mail: tkaaiatatrainings@thy.com
Phone: +90 (212) 463 63 63 - 12360 - 14257 - 13101

Benefit from the Early Bird discount of 20% if you register 3 months prior to the course start date or USD100 if you register 3 weeks prior to the course start date.

Quality Management (QMS) for Airlines (Classroom, 4 days)

India, Delhi (AMA-RTP)
7 - 10 December, 2020
Please register by 16 Nov
All prices are before tax. Class no: 124499 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

This class is offered in cooperation with Bird Academy.

Register on Bird Academy website

For registration and payment information please contact:

Mr. Agarwal or Vineetha
E-mail: roa@bird.in or vgr@bird.in

What you will learn

Upon completion of this course you will be able to:

  • Understand the quality requirements of key regulatory bodies and national authorities such as ISO, EASA, and FAA
  • Outline the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports
  • Develop your process mapping and procedure writing skills
  • Prepare yourself for further specialization and training in QMS implementation

Course content

  • ISO 9000 family and quality requirements
    • Quality policy
    • Quality manual and its contents
    • Management review process
  • Process management
    • Establishing processes
    • Planning and writing procedures
  • Document control
    • Which elements to control and how
    • Planning a document infrastructure
  • Audit management
    • Measuring compliance
    • Root cause analysis
    • Developing and initiating a corrective action plan
    • Levels of non-conformity
  • QMS and Safety Management System (SMS) parallels
    • Regulatory requirements for safety
    • Integrating QMS and SMS

Download the Outline

Activities

  • Practical exercises

Who should attend

This course is designed for airline staff, including:

  • Management new to the field of quality
  • Quality internal auditors
  • Operations managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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