Quality Management (QMS) for Airlines (Classroom)

Some of these topics are also explored in the following virtual classroom course:

Did you know that in the past 5 years, 963 participants from 92 countries have taken this course with IATA?

About

Quality Management Systems lay the framework for consistent performance throughout an airline’s activities. This course provides an introduction to QMS components and objectives that you can establish within your operations. Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit finding review during a series of practical exercises.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course code: TALP-05

Course format

  • This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment.

Prerequisites

  • There are no prerequisites for this course.
  • Recommended level is Entry-level and Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

Quality Management (QMS) for Airlines (Classroom)

Switzerland, Geneva (IATA)
21 - 24 June, 2022
Register before 21 Mar, 2022 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply
Please register by 31 May
All prices are before tax. Class no: 148729 English
Dev. Nations
USD 1,232
Member
USD 1,592
Regular
USD 1,760

2 additional classes are scheduled

Quality Management (QMS) for Airlines (Classroom)

Switzerland, Geneva (IATA)
13 - 16 September, 2022
Register before 13 Jun, 2022 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply
Please register by 23 Aug
All prices are before tax. Class no: 148731 English
Dev. Nations
USD 1,232
Member
USD 1,592
Regular
USD 1,760

Quality Management (QMS) for Airlines (Classroom)

Singapore, Singapore (IATA)
29 November - 2 December, 2022
Register before 29 Aug, 2022 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply
Please register by 08 Nov
All prices are before tax. Class no: 148892 English
Dev. Nations
USD 1,232
Member
USD 1,592
Regular
USD 1,760

What you will learn

Upon completion of this course you will be able to:

  • Outline the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports
  • Develop your process mapping and procedure writing skills
  • Integrate Safety Management System (SMS) and Quality Management System (QMS)
  • Identify the documentation control as an essential preventive measure ensuring that only approved, current documentation is used throughout the organization
  • Manage audit nonconformities

Course content

  • Quality Culture and how it affects your organization
  • Process management
    • Establishing processes
    • Planning and writing procedures
  • Document control
    • Which elements to control and how
    • Planning a document infrastructure
  • Audit management
    • Measuring compliance
    • Root cause analysis
    • Developing and initiating a corrective action plan
    • Levels of non-conformity
  • QMS and Safety Management System (SMS) parallels

Activities

  • Interactive exercises
  • Case studies
  • Assessment

Who should attend

This course is designed for airline staff, including:

  • Management new to the field of quality
  • Quality internal auditors
  • Operations managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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