Document Control Systems (classroom)

Did you know that in the past 5 years, 130 participants from 22 countries have taken this course with IATA?

4-day (32 hours) classroom course

Document control helps you ensure compliance with industry regulations and reinforce quality management within your organization. This hands-on course gives you a test environment to build your own document control procedures, including process mapping, referencing and amendments. You will also learn how to maintain a document infrastructure and distribute control documents so that they are current and accessible to all stations.

Course code: TALS-05

Course format

• This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Recommended level is Entry-level and Intermediate
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Upon completing this course you will know how to:

• Build a document control system that satisfies your quality management requirements
• Follow a document throughout its life cycle, from creation to retirement
• Establish guidelines for consistent document appearance, notation and circulation
• Create standards to maintain the integrity of your document control system and make your documentation available to all stakeholders

The key topics that are covered during this course include:

• Document hierarchy
  • Quality manual
  • Policy and procedures
  • Work instructions
  • Records
• Document consistency and referencing
  • Communication style
  • Numbering systems
  • Controlled document list
  • Circulation list
• Document retention and amendment
  • Implementing Rules – Operations (IR-OPS), ICAO, ISO requirements and resources
  • Process and document ownership
  • Periodic review
• Documentation standards
  • Defining a corporate standard
  • Document security and control
  • What documentation means to auditors
• IOSA documentation requirements
  • Operational Management and Control Systems
  • IOSA Audit Standards

Activities

• This course uses a series of practical exercises to help you build your own document control procedures. A final examination is given at the end of the course.

This course is recommended for managers working in:

• Quality
• Flight and ground operations
• Maintenance
• Safety

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.