These topics and more are covered in greater detail in the following traditional classroom course:

Did you know that in the past 3 years, 314 participants from 63 countries have taken this course with IATA?

About

Document control helps you ensure compliance with industry regulations and reinforce quality management within your organization. This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments. You will also learn how to maintain a document infrastructure and distribute control documents so that they are current and accessible to all stations.

Please note: This virtual classroom course is under refinement.
The final course content may be slightly different than displayed. IATA reserves the right to change the course content without notice. Please see our Terms and Conditions.

Course code: TALS-05-VC

Course format

• The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
• The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos
• Student performance will be based on an assessment

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training

Prerequisites

• There are no prerequisites for this course
• Recommended level is Entry-level
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to login to your Training Account . Please have your login details ready.
• Register early and save up to 20% at our Training Centers! Please read the Terms and Conditions for the early bird discount. The discount will be calculated at the time of payment.

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

What you will learn

Upon completing this course you will know how to:

• Build a document control system that satisfies your quality management requirements
• Follow a document throughout its life cycle, from creation to retirement
• Establish guidelines for consistent document appearance, notation and circulation
• Create standards to maintain the integrity of your document control system and make your documentation available to all stakeholders

Course content

• Document hierarchy
  • Quality manual
  • Policy and procedures
  • Work instructions
  • Records
• Document consistency and referencing
  • Communication style
  • Numbering systems
  • Controlled document list
  • Circulation list
• Document retention and amendment
  • Implementing Rules – Operations (IR-OPS), ICAO, ISO requirements and resources
  • Process and document ownership
  • Periodic review
• Documentation standards
  • Defining a corporate standard
  • Document security and control
  • What documentation means to auditors
• IOSA documentation requirements
  • Operational Management and Control Systems
  • IOSA Audit Standards

Who should attend

This course is recommended for managers working in:

• Quality
• Flight and ground operations
• Maintenance
• Safety

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.