Some of these topics are also explored in the following virtual classroom course:

About

Learn the Root Cause Analysis (RCA) techniques that are essential for compliance with ICAO and EASA Safety Management System (SMS) requirements and conformity with IATA’s IOSA and ISAGO audit programs. RCA methods are crucial in the investigation of near-misses, accidents and incidents and in preventing recurrent audit non-conformities. This course provides detailed instruction on problem-solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TALS-42

Course format

• This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment

Prerequisites

• Participants should have prior knowledge of Operational Safety
• Recommended level is Intermediate and Advanced
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• To attend a class scheduled at one of our training centers: Register early and save up to 20%! Please read the Terms for the early bird discount. The discount will be calculated at the time of payment.
• To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

What you will learn

On completion of this course you will be able to:

• Describe the principles of root cause analysis
• Explain the objectives of root cause analysis as a procedure to find and evaluate the causes of problems
• Summarize the root cause requirements under ICAO, FAA, EASA and IATA
• Describe the problem solving process
• Use problem cause data collection tools
• Apply root cause analysis tools
• Develop efficient corrective action plans
• Describe the IOSA/ISAGO requirements to complete corrective action records

Course content

• International requirements: ICAO-SMS framework, EASA, FAA, Transport Canada, IATA
• Common root cause analysis errors
• Problem solving process
  • Defining the problem
  • Problem definition tools
  • Problem cause data collection tools
  • Root cause analysis cycle
• Root cause identification tools
  • Five “why’s”
  • Cause and effect diagram (or the fishbone diagram)
  • Fault tree analysis
• Key steps to conducting an effective root cause analysis
• Corrective action
  • Corrective action plan development
  • Corrective action plan follow-up
  • IOSA and ISAGO Corrective Action Record requirements

Who should attend

This course is recommended for:

• Airline and ground service providers
  • Safety and quality managers
  • Operations supervisors and personnel
  • Occurrence investigators

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participant obtaining a grade of 90% or higher.