Root Cause Analysis (classroom)

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CLASSROOM

You can also take this course online in a LIVE virtual classroom setting: GO TO THE LIVE VIRTUAL CLASSROOM OPTION

Did you know that in the past 5 years, 1824 participants from 97 countries have taken this course with IATA?

About the course

5-day (40 hours) classroom course

Learn the Root Cause Analysis (RCA) techniques that are essential for compliance with ICAO and EASA Safety Management System (SMS) requirements and conformity with IATA’s IOSA and ISAGO audit programs. RCA methods are crucial in the investigation of near-misses, accidents and incidents and in preventing recurrent audit non-conformities. This course provides detailed instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course code: TALS-42

Course format

  • This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment.

Prerequisites

  • Participants should have prior knowledge of Operational Safety.
  • Recommended level is Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

Root Cause Analysis (classroom)

Switzerland, Geneva (IATA)
8 - 12 May, 2023
Register before 05 Feb, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 17 Apr
All prices are before tax and include applicable discounts.
Class no: 172227
English
USD 1,736
USD 2,232
Regular
USD 2,480

3 additional classes are scheduled

Root Cause Analysis (classroom)

Canada, Montreal (IATA, ACCET Accredited)
25 - 29 September, 2023
Register before 25 Jun, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 04 Sep
All prices are before tax and include applicable discounts.
Class no: 171873
English
USD 1,736
USD 2,232
Regular
USD 2,480

Please check if you are eligible to travel to Canada before you complete your registration.


Accett

The IATA Training Center in Montreal is ACCET Accredited


Visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Apply for your eTA (a CAD 7 fee applies).

Please note that travelers or if you are booking for someone else, are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price.

These regional discounts will be applied in addition to any qualifying early bird promotion.

As per the detailed procedure on our tax page, non-Canadian residents do not pay sales taxes if they advise us prior to their purchase.

Montreal Training Center information

Root Cause Analysis (classroom)

Switzerland, Geneva (IATA)
16 - 20 October, 2023
Register before 16 Jul, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 25 Sep
All prices are before tax and include applicable discounts.
Class no: 172228
English
USD 1,736
USD 2,232
Regular
USD 2,480

Root Cause Analysis (classroom)

Singapore, Singapore (IATA)
30 October - 3 November, 2023
Register before 30 Jul, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 09 Oct
All prices are before tax and include applicable discounts.
Class no: 172551
English
USD 1,736
USD 2,232
Regular
USD 2,480

What you will learn

On completion of this course you will be able to:

  • Summarize the problem definition process
  • Identify when to use which type of tools for problem definition
  • Describe the principles of root cause analysis
  • Summarize the root cause requirements and guidance under ICAO, FAA, Transport Canada, EASA, and IATA
  • Determine the root cause(s)
  • Describe the key concepts of a corrective action plan
  • Describe the corrective action process
  • Describe the requirements to complete an IOSA corrective action record

Course content

The key topics that are covered during this course include:

  • International requirements: ICAO-SMS framework, EASA, FAA, Transport Canada, IATA
  • Common root cause analysis errors
  • Problem-solving process
    • Defining the problem
    • Problem definition tools
    • Problem cause data collection tools
    • Root cause analysis cycle
  • Root cause identification tools
    • Five “why’s”
    • Cause and effect diagram (fishbone diagram)
    • Fault tree analysis
  • Key steps to conducting an effective root cause analysis
  • Corrective action
    • Corrective action plan development
    • Corrective action plan follow-up
  • IOSA Corrective Action Record requirements

Activities

  • Interactive exercises
  • Case studies
  • Final assessment

Who should attend

This course is recommended for:

  • Airline and ground service providers
    • Safety and quality managers
    • Operations supervisors and personnel
    • Occurrence investigators

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participant obtaining a grade of 90% or higher.

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