Root Cause Analysis (classroom)

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Did you know that in the past 5 years, 726 participants from 67 countries have taken this course with IATA?

About the course

5-day (40 hours) classroom course

IATA Root Cause Analysis aviation training course

Learn the Root Cause Analysis (RCA) techniques that are essential for compliance with ICAO and EASA Safety Management System (SMS) requirements and conformity with IATA’s IOSA and ISAGO audit programs. RCA methods are crucial in the investigation of near-misses, accidents and incidents and in preventing recurrent audit non-conformities. This course provides detailed instruction on problem-solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.

Download the Outline

Course code: TALS-42

Course format

Prerequisites

  • Participants should have prior knowledge of Operational Safety.
  • Recommended level is Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Root Cause Analysis (classroom)

Switzerland, Geneva (IATA)
15 - 19 April, 2024
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201424
English
USD 2,340
USD 3,010
Regular
USD 3,345

Find out more about our IATA Training Center in Geneva, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Geneva.

Register
Seats selling fast

Root Cause Analysis (classroom)

Singapore, Singapore (IATA)
8 - 12 July, 2024
Register before Jun 17, 2024 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 17 Jun
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201818
English
USD 2,240
USD 2,910
Regular
USD 3,245

Find out more about our IATA Training Center in Singapore, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Singapore.

Register
Seats selling fast

Root Cause Analysis (classroom)

United States, Miami (IATA, ACCET Accredited)
15 - 19 July, 2024
Register before Apr 15, 2024 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 24 Jun
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 200946
English
USD 1,872
USD 2,408
Regular
USD 2,676

Find out more about our ACCET Accredited IATA Training Center in Miami, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Miami.

Accett

Root Cause Analysis (classroom)

Canada, Montreal (IATA, ACCET Accredited)
16 - 20 September, 2024
Register before Jun 16, 2024 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 26 Aug
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 200624
English
USD 1,872
USD 2,408
Regular
USD 2,676

Find out more about our ACCET Accredited IATA Training Center in Montreal, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Montreal.

Accett

Please check if you are eligible to travel to Canada before you complete your registration.

Visas
Visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Apply for your eTA (a CAD 7 fee applies). Please note that travelers or if you are booking for someone else, are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

Discounts
A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price. These regional discounts will be applied in addition to any qualifying early bird promotion.

Taxes
As per the detailed procedure on our tax page, non-Canadian residents do not pay sales taxes if they advise us prior to their purchase.

Root Cause Analysis (classroom)

Switzerland, Geneva (IATA)
7 - 11 October, 2024
Register before Jul 07, 2024 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 16 Sep
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201425
English
USD 1,872
USD 2,408
Regular
USD 2,676

Find out more about our IATA Training Center in Geneva, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Geneva.

Root Cause Analysis (classroom)

Thailand, Bangkok (BAA-RTP)
4 - 8 November, 2024
Please register by 13 Oct
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 211744
English
USD 2,340
USD 3,010
Regular
USD 3,345

Registration


This class is offered in cooperation with Bangkok Air Aviation Training Center (BATC). Please refer to BATC for the final price.

Bangkok Air Aviation Training Center Company Ltd. (BATC)
99 Mu 14 Viphavadi Rangsit Road
Chomphon, Chatuchak
Bangkok 10900
Thailand

For more information please contact:

You may also register on the BATC website:

Register on the BATC website

What you will learn

On completion of this course you will be able to:

  • Summarize the problem definition process
  • Identify when to use which type of tools for problem definition
  • Describe the principles of root cause analysis
  • Summarize the root cause requirements and guidance under ICAO, FAA, Transport Canada, EASA, and IATA
  • Determine the root cause(s)
  • Describe the key concepts of a corrective action plan
  • Describe the corrective action process
  • Describe the requirements to complete an IOSA corrective action record

Course content

The key topics that are covered during this course include:

  • International requirements: ICAO-SMS framework, EASA, FAA, Transport Canada, IATA
  • Common root cause analysis errors
  • Problem-solving process
    • Defining the problem
    • Problem definition tools
    • Problem cause data collection tools
    • Root cause analysis cycle
  • Root cause identification tools
    • Five “why’s”
    • Cause and effect diagram (fishbone diagram)
    • Fault tree analysis
  • Key steps to conducting an effective root cause analysis
  • Corrective action
    • Corrective action plan development
    • Corrective action plan follow-up
  • IOSA Corrective Action Record requirements

Activities

  • Interactive exercises
  • Case studies
  • Final assessment

Who should attend

This course is recommended for:

  • Airline and ground service providers
    • Safety and quality managers
    • Operations supervisors and personnel
    • Occurrence investigators

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participant obtaining a grade of 90% or higher.

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