Root Cause Analysis (classroom)

You can also take this course online in a LIVE virtual classroom setting:

Did you know that in the past 5 years, 1824 participants from 97 countries have taken this course with IATA?

About the course

5-day (40 hours) classroom course

Learn the Root Cause Analysis (RCA) techniques that are essential for compliance with ICAO and EASA Safety Management System (SMS) requirements and conformity with IATA’s IOSA and ISAGO audit programs. RCA methods are crucial in the investigation of near-misses, accidents and incidents and in preventing recurrent audit non-conformities. This course provides detailed instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course code: TALS-42

Course format

  • This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment.

Prerequisites

  • Participants should have prior knowledge of Operational Safety.
  • Recommended level is Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

Root Cause Analysis (classroom)

Oman, Muscat (OAMC-RTP)
31 July - 4 August, 2022
Please register by 10 Jul
All prices are before tax and include applicable discounts.
Class no: 161308
English
USD 2,170
USD 2,790
Regular
USD 3,100

This course is offered in cooperation with Oman Airports.

For information and to register, please contact:

Ahmed Almaqbali
Learning & Development Centre
Oman Airports
Muscat International Airport
Tel: +968-2435-2006
E-mail: ahmed.almaqbali@omanairports.com

OR

Samiha Al-Shibani
Learning & Development Centre
Oman Airports
Muscat International Airport
Tel: +968-2435-2047
E-mail: samiha.alshibani@omanairports.com

1 daily LIVE session:
15:30-18:30 Singapore/Beijing
02:30-05:30 Miami/Montreal
08:30-11:30 Geneva/Paris
07:30-10:30 UTC

3 additional classes are scheduled

Root Cause Analysis (classroom)

Canada, Montreal (IATA, ACCET Accredited)
26 - 30 September, 2022
Register before 05 Sep, 2022 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 05 Sep
All prices are before tax and include applicable discounts.
Class no: 148383
English
USD 2,070
USD 2,690
Regular
USD 3,000

Please check if you are eligible to travel to Canada before you complete your registration.


Accett

The IATA Training Center in Montreal is ACCET Accredited


Visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Apply for your eTA (a CAD 7 fee applies).

Please note that travelers or if you are booking for someone else, are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price.

These regional discounts will be applied in addition to any qualifying early bird promotion.

As per the detailed procedure on our tax page, non-Canadian residents do not pay sales taxes if they advise us prior to their purchase.

Montreal Training Center information

Root Cause Analysis (classroom)

Switzerland, Geneva (IATA)
17 - 21 October, 2022
Register before 17 Jul, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 26 Sep
All prices are before tax and include applicable discounts.
Class no: 148738
English
USD 1,736
USD 2,232
Regular
USD 2,480

Root Cause Analysis (classroom)

Singapore, Singapore (IATA)
31 October - 4 November, 2022
Register before 31 Jul, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 10 Oct
All prices are before tax and include applicable discounts.
Class no: 148898
English
USD 1,736
USD 2,232
Regular
USD 2,480

What you will learn

On completion of this course you will be able to:

  • Summarize the problem definition process
  • Identify when to use which type of tools for problem definition
  • Describe the principles of root cause analysis
  • Summarize the root cause requirements and guidance under ICAO, FAA, Transport Canada, EASA, and IATA
  • Determine the root cause(s)
  • Describe the key concepts of a corrective action plan
  • Describe the corrective action process
  • Describe the requirements to complete an IOSA corrective action record

Course content

The key topics that are covered during this course include:

  • International requirements: ICAO-SMS framework, EASA, FAA, Transport Canada, IATA
  • Common root cause analysis errors
  • Problem-solving process
    • Defining the problem
    • Problem definition tools
    • Problem cause data collection tools
    • Root cause analysis cycle
  • Root cause identification tools
    • Five “why’s”
    • Cause and effect diagram (fishbone diagram)
    • Fault tree analysis
  • Key steps to conducting an effective root cause analysis
  • Corrective action
    • Corrective action plan development
    • Corrective action plan follow-up
  • IOSA Corrective Action Record requirements

Activities

  • Interactive exercises
  • Case studies
  • Final assessment

Who should attend

This course is recommended for:

  • Airline and ground service providers
    • Safety and quality managers
    • Operations supervisors and personnel
    • Occurrence investigators

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participant obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Quality Management for Civil Aviation Authorities and Air Navigation Service Providers Diploma

Gain the necessary knowledge and skills needed to implement a quality management system in your organization. Use quality assurance and control processes to achieve consistent quality and improve customer service.

  • English
  • Español

Safety Management for Airlines Diploma

Gain a complete and updated knowledge on the current safety management issues and best practices.

  • English
  • Español

Integrated Risk Management (IRM) Diploma

Through four courses, review IRM skills and theory to manage the multiple risks that affect aviation organizations and the industry.

  • English
  • Español

Airline Quality Management Diploma

Learn how to design and implement a QMS that includes a document control system and internal audit processes.

  • English
  • Español

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