Root Cause Analysis (Virtual Classroom)


About

Learn the Root Cause Analysis (RCA) techniques that are essential for compliance with ICAO and EASA Safety Management System (SMS) requirements and conformity with IATA’s IOSA and ISAGO audit programs. RCA methods are crucial in the investigation of near-misses, accidents and incidents and in preventing recurrent audit non-conformities. This course provides detailed instruction on problem-solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.

Please note: This virtual classroom course is under refinement.
The final course content may be slightly different than displayed. IATA reserves the right to change the course content without notice. Please see our Terms and Conditions.

Download the Outline

Course code: TALS-42-VC

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The course will take you approximately 20 hours to complete and be held over 4 consecutive days.
  • There will be 1 live interactive virtual classroom sessionsper day, each session will be 180 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos
  • Student performance will be based on an assessment

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training

Prerequisites

  • Participants should have prior knowledge of Operational Safety
  • Recommended level is Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Next class

Root Cause Analysis (Virtual Classroom)

Virtual Session Asia (IATA)
20 - 23 October, 2020
Register before 29 Sep, 2020 for a USD100 discount
Please register by 06 Oct
All prices are before tax. Class no: 129940 English
Dev. Nations
USD 1,736
Member
USD 2,232
Regular
USD 2,480

Virtual Classroom Training Information

<One session daily:

06:00-09:00 UTC

08:00-11:00 Geneva

10:00-13:0 Dubai

14:00-17:00 Singapore>

Register
Seats selling fast

7 additional classes are scheduled

Root Cause Analysis (Virtual Classroom)

Virtual Session Americas (IATA)
20 - 23 October, 2020
Register before 29 Sep, 2020 for a USD100 discount
Please register by 06 Oct
All prices are before tax. Class no: 129975 English
Dev. Nations
USD 1,736
Member
USD 2,232
Regular
USD 2,480

Root Cause Analysis (Virtual Classroom)

Virtual Session Americas (IATA)
9 - 12 March, 2021
Register before 09 Dec, 2020 for a 20% discount
Please register by 23 Feb
All prices are before tax. Class no: 130427 English
Dev. Nations
USD 1,736
Member
USD 2,232
Regular
USD 2,480

Root Cause Analysis (Virtual Classroom)

Virtual Session Asia (IATA)
16 - 19 March, 2021
Register before 16 Dec, 2020 for a 20% discount
Please register by 02 Mar
All prices are before tax. Class no: 130456 English
Dev. Nations
USD 1,736
Member
USD 2,232
Regular
USD 2,480

Root Cause Analysis (Virtual Classroom)

Virtual Session EMEA (IATA)
31 May - 3 June, 2021
Register before 02 Mar, 2021 for a 20% discount
Please register by 17 May
All prices are before tax. Class no: 130507 English
Dev. Nations
USD 1,736
Member
USD 2,232
Regular
USD 2,480

Root Cause Analysis (Virtual Classroom)

Virtual Session Americas (IATA)
12 - 15 October, 2021
Register before 14 Jul, 2021 for a 20% discount
Please register by 28 Sep
All prices are before tax. Class no: 130444 English
Dev. Nations
USD 1,736
Member
USD 2,232
Regular
USD 2,480

Root Cause Analysis (Virtual Classroom)

Virtual Session Asia (IATA)
19 - 22 October, 2021
Register before 21 Jul, 2021 for a 20% discount
Please register by 05 Oct
All prices are before tax. Class no: 130486 English
Dev. Nations
USD 1,736
Member
USD 2,232
Regular
USD 2,480

Root Cause Analysis (Virtual Classroom)

Virtual Session EMEA (IATA)
6 - 9 December, 2021
Register before 07 Sep, 2021 for a 20% discount
Please register by 22 Nov
All prices are before tax. Class no: 130527 English
Dev. Nations
USD 1,736
Member
USD 2,232
Regular
USD 2,480

What you will learn

On completion of this course you will be able to:

  • Summarize the problem definition process
  • Identify when to use which type of tools for problem definition
  • Describe the principles of root cause analysis
  • Summarize the root cause requirements and guidance under ICAO, FAA, Transport Canada, EASA, and IATA
  • Determine the root cause(s)
  • Describe the key concepts of a corrective action plan
  • Describe the corrective action process
  • Describe the requirements to complete an IOSA corrective action record

Course content

  • International requirements: ICAO-SMS framework, EASA, FAA, Transport Canada, IATA
  • Common root cause analysis errors
  • Problem solving process
    • Defining the problem
    • Problem definition tools
    • Problem cause data collection tools
    • Root cause analysis cycle
  • Root cause identification tools
    • Five “why’s”
    • Cause and effect diagram (or the fishbone diagram)
    • Fault tree analysis
  • Key steps to conducting an effective root cause analysis
  • Corrective action
    • Corrective action plan development
    • Corrective action plan follow-up
    • IOSA and ISAGO Corrective Action Record requirements

Who should attend

This course is recommended for:

  • Airline and ground service providers
  • Safety and quality managers
  • Operations supervisors and personnel
  • Occurrence investigators

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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