Root Cause Analysis (LIVE virtual classroom)

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VIRTUAL CLASSROOM

You can also take this course in-person, in a classroom: Take a look at the CLASSROOM schedule

Did you know that in the past 5 years, 1824 participants from 97 countries have taken this course with IATA?

About the course

4-day (20 hours) LIVE virtual classroom course

IATA Root Cause Analysis aviation training course

Learn the Root Cause Analysis (RCA) techniques that are essential for compliance with ICAO and EASA Safety Management System (SMS) requirements and conformity with IATA’s IOSA and ISAGO audit programs. RCA methods are crucial in the investigation of near-misses, accidents and incidents and in preventing recurrent audit non-conformities. This course provides detailed instruction on problem-solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.

Download the Outline

Course code: TALS-42-VC

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The course will take you approximately 20 hours to complete and be held over 4 consecutive days.
  • There will be 1 live interactive virtual classroom sessions per day, each session will be 180 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
  • Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.

Prerequisites

  • Participants should have prior knowledge of Operational Safety.
  • Recommended level is Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Next class

Root Cause Analysis (LIVE virtual classroom)

Virtual Session Asia (IATA)
13 - 16 February, 2023
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172722
English
USD 1,736
USD 2,232
Regular
USD 2,480
1 daily LIVE session:
  14:00-17:00 Beijing/Singapore
  10:00-13:00 Dubai
  7:00-10:00 Geneva/Paris
  6:00-9:00 UTC
Register
Seats selling fast

4 additional classes are scheduled

Root Cause Analysis (LIVE virtual classroom)

Türkiye, Istanbul (TKAA-RTP)
15 - 18 May, 2023
Please register by 23 Apr
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 181658
English
USD 1,736
USD 2,232
Regular
USD 2,480

This class is offered in cooperation with Turkish Airlines Aviation Academy (TKAA).
A regional price applies to residents of Türkiye. Please refer to TKAA for the final price.

Registration

For information regarding registration and course payment please contact:

Register on the TAA website

Turkish Airlines Aviation Academy (TKAA)
Ataturk Airport; Gate B 34149 Yesilkoy
Istanbul
Türkiye

Root Cause Analysis (LIVE virtual classroom)

Virtual Session Asia (IATA)
21 - 24 August, 2023
Register before 21 May, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply.
Please register by 07 Aug
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172723
English
USD 1,389
USD 1,786
Regular
USD 1,984

Root Cause Analysis (LIVE virtual classroom)

Virtual Session Americas (IATA)
11 - 14 September, 2023
Register before 11 Jun, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply.
Please register by 28 Aug
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172394
English
USD 1,389
USD 1,786
Regular
USD 1,984

Root Cause Analysis (LIVE virtual classroom)

Virtual Session EMEA (IATA)
4 - 7 December, 2023
Register before 03 Sep, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply.
Please register by 20 Nov
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172936
English
USD 1,389
USD 1,786
Regular
USD 1,984

What you will learn

On completion of this course you will be able to:

  • Summarize the problem definition process
  • Identify when to use which type of tools for problem definition
  • Describe the principles of root cause analysis
  • Summarize the root cause requirements and guidance under ICAO, FAA, Transport Canada, EASA, and IATA
  • Determine the root cause(s)
  • Describe the key concepts of a corrective action plan
  • Describe the corrective action process
  • Describe the requirements to complete an IOSA corrective action record

Course content

The key topics that are covered during this course include:

  • International requirements: ICAO-SMS framework, EASA, FAA, Transport Canada, IATA
  • Common root cause analysis errors
  • Problem solving process
    • Defining the problem
    • Problem definition tools
    • Problem cause data collection tools
    • Root cause analysis cycle
  • Root cause identification tools
    • Five “why’s”
    • Cause and effect diagram (or the fishbone diagram)
    • Fault tree analysis
  • Key steps to conducting an effective root cause analysis
  • Corrective action
    • Corrective action plan development
    • Corrective action plan follow-up
    • IOSA and ISAGO Corrective Action Record requirements

Who should attend

This course is recommended for:

  • Airline and ground service providers
  • Safety and quality managers
  • Operations supervisors and personnel
  • Occurrence investigators

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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