Root Cause Analysis (LIVE virtual classroom)

You can also take this course in-person, in a classroom:

Did you know that in the past 5 years, 1824 participants from 97 countries have taken this course with IATA?

About the course

4-day (20 hours) LIVE virtual classroom course

IATA Root Cause Analysis aviation training course

Learn the Root Cause Analysis (RCA) techniques that are essential for compliance with ICAO and EASA Safety Management System (SMS) requirements and conformity with IATA’s IOSA and ISAGO audit programs. RCA methods are crucial in the investigation of near-misses, accidents and incidents and in preventing recurrent audit non-conformities. This course provides detailed instruction on problem-solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.

Download the Outline

Course code: TALS-42-VC

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The course will take you approximately 20 hours to complete and be held over 4 consecutive days.
  • There will be 1 live interactive virtual classroom sessions per day, each session will be 180 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
  • Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.


  • Participants should have prior knowledge of Operational Safety.
  • Recommended level is Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Next class

Root Cause Analysis (LIVE virtual classroom)

Virtual Session Asia (IATA)
22 - 25 August, 2022
All prices are before tax and include applicable discounts.
Class no: 149270
USD 1,736
USD 2,232
USD 2,480

Virtual Classroom Training Information

1 daily LIVE session:
14:00-17:00 Beijing/Singapore
10:00-13:00 Dubai
8:00-11:00 Geneva/Paris
6:00-9:00 UTC

Seats selling fast

2 additional classes are scheduled

Root Cause Analysis (LIVE virtual classroom)

Virtual Session Americas (IATA)
12 - 15 September, 2022
Register before 22 Aug, 2022 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
All prices are before tax and include applicable discounts.
Class no: 163894
USD 1,636
USD 2,132
USD 2,380

Virtual Classroom Training Information

1 daily LIVE session:
09:00-12:00 Miami/Montreal
15:00-18:00 Geneva/Paris
17:00-20:00 Dubai
13:00-16:00 UTC

Root Cause Analysis (LIVE virtual classroom)

Virtual Session EMEA (IATA)
5 - 8 December, 2022
Register before 04 Sep, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 21 Nov
All prices are before tax and include applicable discounts.
Class no: 162182
USD 1,389
USD 1,786
USD 1,984

Virtual Classroom Training Information

1 daily LIVE session:
08:30-11:30 Geneva/Paris
14:30-17:30 Singapore/Beijing
02:30-05:30 Miami/Montreal
06:30-09:30 UTC

What you will learn

On completion of this course you will be able to:

  • Summarize the problem definition process
  • Identify when to use which type of tools for problem definition
  • Describe the principles of root cause analysis
  • Summarize the root cause requirements and guidance under ICAO, FAA, Transport Canada, EASA, and IATA
  • Determine the root cause(s)
  • Describe the key concepts of a corrective action plan
  • Describe the corrective action process
  • Describe the requirements to complete an IOSA corrective action record

Course content

The key topics that are covered during this course include:

  • International requirements: ICAO-SMS framework, EASA, FAA, Transport Canada, IATA
  • Common root cause analysis errors
  • Problem solving process
    • Defining the problem
    • Problem definition tools
    • Problem cause data collection tools
    • Root cause analysis cycle
  • Root cause identification tools
    • Five “why’s”
    • Cause and effect diagram (or the fishbone diagram)
    • Fault tree analysis
  • Key steps to conducting an effective root cause analysis
  • Corrective action
    • Corrective action plan development
    • Corrective action plan follow-up
    • IOSA and ISAGO Corrective Action Record requirements

Who should attend

This course is recommended for:

  • Airline and ground service providers
  • Safety and quality managers
  • Operations supervisors and personnel
  • Occurrence investigators

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Safety Management for Airlines Diploma

Gain a complete and updated knowledge on the current safety management issues and best practices.

  • English
  • Español

Quality Management for Civil Aviation Authorities and Air Navigation Service Providers Diploma

Gain the necessary knowledge and skills needed to implement a quality management system in your organization. Use quality assurance and control processes to achieve consistent quality and improve customer service.

  • English
  • Español

Airline Quality Management Diploma

Learn how to design and implement a QMS that includes a document control system and internal audit processes.

  • English
  • Español

Integrated Risk Management (IRM) Diploma

Through four courses, review IRM skills and theory to manage the multiple risks that affect aviation organizations and the industry.

  • English
  • Español

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