These topics and more are covered in greater detail in the following traditional classroom course:

Did you know that in the past 5 years, 1824 participants from 97 countries have taken this course with IATA?

About

Learn the Root Cause Analysis (RCA) techniques that are essential for compliance with ICAO and EASA Safety Management System (SMS) requirements and conformity with IATA’s IOSA and ISAGO audit programs. RCA methods are crucial in the investigation of near-misses, accidents and incidents and in preventing recurrent audit non-conformities. This course provides detailed instruction on problem-solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.

Course code: TALS-42-VC

Course format

• The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
• The course will take you approximately 20 hours to complete and be held over 4 consecutive days.
• There will be 1 live interactive virtual classroom sessionsper day, each session will be 180 minutes.
• The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos
• Student performance will be based on an assessment

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training

Prerequisites

• Participants should have prior knowledge of Operational Safety
• Recommended level is Intermediate
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to login to your Training Account . Please have your login details ready.
• Register early and save up to 20% at our Training Centers! Please read the Terms and Conditions for the early bird discount. The discount will be calculated at the time of payment.

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

What you will learn

On completion of this course you will be able to:

• Summarize the problem definition process
• Identify when to use which type of tools for problem definition
• Describe the principles of root cause analysis
• Summarize the root cause requirements and guidance under ICAO, FAA, Transport Canada, EASA, and IATA
• Determine the root cause(s)
• Describe the key concepts of a corrective action plan
• Describe the corrective action process
• Describe the requirements to complete an IOSA corrective action record

Course content

• International requirements: ICAO-SMS framework, EASA, FAA, Transport Canada, IATA
• Common root cause analysis errors
• Problem solving process
  • Defining the problem
  • Problem definition tools
  • Problem cause data collection tools
  • Root cause analysis cycle
• Root cause identification tools
  • Five “why’s”
  • Cause and effect diagram (or the fishbone diagram)
  • Fault tree analysis
• Key steps to conducting an effective root cause analysis
• Corrective action
  • Corrective action plan development
  • Corrective action plan follow-up
  • IOSA and ISAGO Corrective Action Record requirements

Who should attend

This course is recommended for:

• Airline and ground service providers
• Safety and quality managers
• Operations supervisors and personnel
• Occurrence investigators

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.