Root Cause Analysis (LIVE virtual classroom)
Did you know that in the past 5 years, 1824 participants from 97 countries have taken this course with IATA?
About the course
4-day (20 hours) LIVE virtual classroom course
Learn the Root Cause Analysis (RCA) techniques that are essential for compliance with ICAO and EASA Safety Management System (SMS) requirements and conformity with IATA’s IOSA and ISAGO audit programs. RCA methods are crucial in the investigation of near-misses, accidents and incidents and in preventing recurrent audit non-conformities. This course provides detailed instruction on problem-solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.

Course code: TALS-42-VC
Course format
- The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
- The course will take you approximately 20 hours to complete and be held over 4 consecutive days.
- There will be 1 live interactive virtual classroom sessions per day, each session will be 180 minutes.
- The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
- Student performance will be based on an assessment.
Technical requirements
Please verify your hardware, software and network to support your upcoming course with IATA Training.
Prerequisites
- Participants should have prior knowledge of Operational Safety.
- Recommended level is Intermediate.
- The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.
How to register
To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.
Virtual venues
We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.
Please check the exact schedule of each class below (View more details) and click ‘Register’.
4 additional classes are scheduled
Virtual Session Asia (IATA)
21 - 24 August, 2023
Register before 21 May, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply.
Please register by 07 Aug
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172723
English
Virtual Session Americas (IATA)
11 - 14 September, 2023
Register before 11 Jun, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply.
Please register by 28 Aug
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172394
English
Virtual Session EMEA (IATA)
4 - 7 December, 2023
Register before 03 Sep, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply.
Please register by 20 Nov
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172936
English
What you will learn
On completion of this course you will be able to:
- Summarize the problem definition process
- Identify when to use which type of tools for problem definition
- Describe the principles of root cause analysis
- Summarize the root cause requirements and guidance under ICAO, FAA, Transport Canada, EASA, and IATA
- Determine the root cause(s)
- Describe the key concepts of a corrective action plan
- Describe the corrective action process
- Describe the requirements to complete an IOSA corrective action record
Course content
The key topics that are covered during this course include:
- International requirements: ICAO-SMS framework, EASA, FAA, Transport Canada, IATA
- Common root cause analysis errors
- Problem solving process
- Defining the problem
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Problem definition tools
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Problem cause data collection tools
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Root cause analysis cycle
- Root cause identification tools
- Five “why’s”
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Cause and effect diagram (or the fishbone diagram)
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Fault tree analysis
- Key steps to conducting an effective root cause analysis
- Corrective action
- Corrective action plan development
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Corrective action plan follow-up
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IOSA and ISAGO Corrective Action Record requirements
Who should attend
This course is recommended for:
- Airline and ground service providers
- Safety and quality managers
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Operations supervisors and personnel
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Occurrence investigators
Certificate awarded
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.