Quality Management for Civil Aviation Authorities and Air Navigation Service Providers Diploma

Gain the necessary knowledge and skills needed to implement a quality management system in your organization. Use quality assurance and control processes to achieve consistent quality and improve customer service.

Upon completion of this diploma you will be able to

• Describe the purpose and requirements of a Quality Management System
• Manage aviation quality with a systemic, process-driven approach
• Apply quality management and customer service principles for civil aviation authorities and air navigation service providers
• Apply root cause analysis tools
• Develop efficient corrective action plans

Key topics

• Quality management system purpose and requirements
• Root cause analysis tools
• Quality management implementation
• Process driven approach
• Internal quality processes and international regulations compliance
• Problem solving process
• Defining the problem
• Problem definition tools
• Problem cause data collection tools
• Root cause analysis cycle
• Corrective actions
• Corrective action plan development
• Corrective action plan follow-up

• Civil Aviation Authority representatives
• Air Navigation Service providers

Candidates must complete 4 Required courses within three years.

A passing mark of 70% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.

How to obtain your diploma

1. Complete all 4 Required courses that make up the Diploma, within 3 years.
2. Please contact us on our Customer Portal to request your diploma, stating the title of the diploma you are applying for and the list of courses you completed for that diploma.
3. IATA Training will issue your diploma upon verification of your eligibility.