Quality Management for Civil Aviation Authorities and Air Navigation Service Providers Diploma

About the diploma

Gain the necessary knowledge and skills needed to implement a quality management system in your organization. Use quality assurance and control processes to achieve consistent quality and improve customer service.

Diploma code: DIPL-87

What you will learn

Upon completion of this diploma you will be able to

  • Describe the purpose and requirements of a Quality Management System
  • Manage aviation quality with a systemic, process-driven approach
  • Apply quality management and customer service principles for civil aviation authorities and air navigation service providers
  • Apply root cause analysis tools
  • Develop efficient corrective action plans

Key topics

  • Quality management system purpose and requirements
  • Root cause analysis tools
  • Quality management implementation
  • Process driven approach
  • Internal quality processes and international regulations compliance
  • Problem solving process
    • Defining the problem
    • Problem definition tools
    • Problem cause data collection tools
    • Root cause analysis cycle
  • Corrective actions
    • Corrective action plan development
    • Corrective action plan follow-up

    Download the Outline

    Who should attend

    • Civil Aviation Authority representatives
    • Air Navigation Service providers


    Candidates must complete 4 Required courses within three years.

    A passing mark of 70% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.

    How to obtain your diploma

    1. Complete all 4 Required courses that make up the Diploma, within 3 years.
    2. Please contact us on our Customer Portal to request your diploma, stating the title of the diploma you are applying for and the list of courses you completed for that diploma.
    3. IATA Training will issue your diploma upon verification of your eligibility.

    To receive the diploma candidates must complete

    • 4 Required courses

    Required courses

    Management of Aviation Quality and Service (classroom)

    Learn how to manage aviation quality with a process-driven approach. Increase customer satisfaction and safety by following industry best practices.

    Quality Management Systems (QMS) for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers (classroom)

    Implement quality management, improve customer service and safety: for Civil Aviation Authorities and Air Navigation Service Providers.

    • English

    Root Cause Analysis (classroom)

    This course provides instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.

    • English

    Safety (SMS) and Quality Management (QMS) Processes in Civil Aviation (classroom)

    Learn how to build a management system that integrates safety, quality and risk processes for all aviation operations.

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