Did you know that in the past 3 years, 147 participants from 33 countries have taken this course with IATA?
Manage aviation quality and service with a systemic, process-driven approach. Over 5 days you will examine ISO 9001:2015 Quality Management Systems requirements, and learn how to recognize and implement the key processes associated with a quality management system, increase customer satisfaction, and reduce costs. The course includes an in-depth review of quality standards and aviation quality requirements, and focusses on the relationships between service, quality and safety.
This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.
Course code: TCVG-15
This class is offered in cooperation with JARDINE AIRPORT SERVICES LIMITED.
For information and to register, please contact:
Jardine Aviation Academy
4/F CNAC House, 12 Tung Fai Road
Hong Kong International Airport
Tel: +852 2216 2433
Email: academy@jasg.com
The IATA Training Center in Miami is ACCET Accredited
A regional course discount (up to 10% discount) is available for classroom courses at IATA Training Centers in the Americas (excluding Canada).
To claim the discount, enter 'LatAmTraining' in the promotional code field during your registration. The discount will be deducted automatically from the course price. This discount will be applied in addition to any qualifying early bird promotion.
Upon completing this course you will be able to to:
Activities
This course is recommended for:
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
Gain the necessary knowledge and skills needed to implement a quality management system in your organization. Use quality assurance and control processes to achieve consistent quality and improve customer service.
Use Safety Management Systems to improve safety and create business and operational efficiency.
Do you have a question about our courses? Check out the FAQs
Pricing
Find out about member types, discounts, DNA pricing and taxation, and accepted forms of payment
IATA Certificates
Internationally recognized throughout the industry | Find out how to validate your certificate
IATA Graduates
Apply for the Harvard ManageMentor© self-study program at a reduced graduate price
We use cookies to give you the best experience on our website. We also use cookies for advertising purposes. Please see our privacy policy and cookies help page for complete information.