Did you know that in the past 5 years, 93 participants from 25 countries have taken this course with IATA?
Manage aviation quality and service with a systemic, process-driven approach. Over 5 days you will examine ISO 9001:2015 Quality Management Systems requirements, and learn how to recognize and implement the key processes associated with a quality management system, increase customer satisfaction, and reduce costs. The course includes an in-depth review of quality standards and aviation quality requirements, and focuses on the relationships between service, quality and safety.
Course code: TCVG-15
Upon completing this course you will be able to to:
The key topics that are covered during this course include:
This course is recommended for:
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
Gain the necessary knowledge and skills needed to implement a quality management system in your organization. Use quality assurance and control processes to achieve consistent quality and improve customer service.
Use Safety Management Systems to improve safety and create business and operational efficiency.