Management of Aviation Quality and Service (Classroom, 5 days)

About

Manage aviation quality and service with a systemic, process-driven approach. Over 5 days you will examine ISO 9001:2015 Quality Management Systems requirements, and learn how to recognize and implement the key processes associated with a quality management system, increase customer satisfaction, and reduce costs. The course includes an in-depth review of quality standards and aviation quality requirements, and focusses on the relationships between service, quality and safety.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TCVG-15

Course format

• This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment

Prerequisites

• There are no prerequisites for this course
• Recommended level is Intermediate
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• To attend a class scheduled at one of our training centers: Register early and save up to 20%! Please read the Terms for the early bird discount. The discount will be calculated at the time of payment.
• To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

1 additional classes are scheduled

Management of Aviation Quality and Service (Classroom, 5 days)

United States, Miami (IATA, ACCET Accredited)

19 - 23 October, 2020

Register before 28 Sep, 2020 for a USD100 discount

Please register by 28 Sep

All prices are before tax. Class no: 110518 English

Dev. Nations

USD 2,170

Member

USD 2,790

Regular

USD 3,100

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The IATA Training Center in Miami is ACCET Accredited

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A regional course discount (up to 10% discount) is available for classroom courses at IATA Training Centers in the Americas (excluding Canada).

• To be eligible, all the following conditions must be met: Payment must be made by credit card; You must be resident in Latin America or the Caribbean Islands (pdf); If billing a company, the company must be based in the Americas (excluding US and Canada).
• Exclusions: Any course on the LatAmTraining Promotion exclusion list (pdf).

To claim the discount, enter 'LatAmTraining' in the promotional code field during your registration. The discount will be deducted automatically from the course price. This discount will be applied in addition to any qualifying early bird promotion.

Miami Training Center Information

Register

What you will learn

Upon completing this course you will be able to to:

• Manage quality with a systemic, process-driven approach
• Develop a quality culture to increase customer satisfaction
• Recognize the key processes of a quality system and its implementation
• Summarize the relationship between the ISO 9001: 2015 model and Federal Aviation Administration (FAA) quality standards
• Compare varied quality and service best practices within civil aviation
• Describe how to reduce costs using quality principles

Course content

• Model for quality management and customer service
• Quality culture and quality principles; Process approach
• The ISO 9000 family of standards including the ISO 9001: 2015 quality management system requirements and ISO 9000:2015 basic concepts and language
• Quality costs and process efficiency; Quality and service policies; European Aviation Safety Agency (EASA) and FAA quality management standards
• Customer service standards, quality and service audits
• Organization for quality management and integration of other management standards into a quality management system

Activities

• Exercises
• Group work

Who should attend

This course is recommended for:

• Civil Aviation Authorities
• Air Navigation Service providers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.