Safety (SMS) and Quality Management (QMS) Processes in Civil Aviation (classroom)

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CLASSROOM

Did you know that in the past 5 years, 125 participants from 51 countries have taken this course with IATA?

About the course

5-day (40 hours) classroom course

IATA Aeronautical Information Management (AIM) aviation training course

This five-day course provides practical information on how to build Safety Management System (SMS) and Quality Management System (QMS) processes into everyday aviation operations. Learn how to link safety, quality and risk in an integrated way.

Download the Outline

Course code: TCVG-38

Course format

Prerequisites

  • Participants should have a strong knowledge of Safety Management Systems and/or have completed the IATA Safety Management Systems Fundamentals e-learning course.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Safety (SMS) and Quality Management (QMS) Processes in Civil Aviation (classroom)

Spain, Madrid (IATA)
16 - 20 December, 2024
Register before Nov 25, 2024 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 25 Nov
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 200659
English
USD 2,240
USD 2,910
Regular
USD 3,245

Find out more about our IATA Training Center in Madrid, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Madrid.

Register
Last few seats

Safety (SMS) and Quality Management (QMS) Processes in Civil Aviation (classroom)

Canada, Montreal (IATA, ACCET Accredited)
28 April - 2 May, 2025
Register before Oct 28, 2024 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 07 Apr
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 229544
English
USD 1,755
USD 2,258
Regular
USD 2,509

Find out more about our ACCET Accredited IATA Training Center in Montreal, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Montreal.

Accett

Please check if you are eligible to travel to Canada before you complete your registration.

Visas
Visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Apply for your eTA (a CAD 7 fee applies). Please note that travelers or if you are booking for someone else, are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

Discounts
A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price. These regional discounts will be applied in addition to any qualifying early bird promotion.

Taxes
As per the detailed procedure on our tax page, non-Canadian residents do not pay sales taxes if they advise us prior to their purchase.

Safety (SMS) and Quality Management (QMS) Processes in Civil Aviation (classroom)

Singapore, Singapore (IATA)
28 July - 1 August, 2025
Register before Jan 28, 2025 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 07 Jul
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 230620
English
USD 1,755
USD 2,258
Regular
USD 2,509

Find out more about our IATA Training Center in Singapore, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Singapore.

Safety (SMS) and Quality Management (QMS) Processes in Civil Aviation (classroom)

Chinese Taipei, Taipei (TAFLA-IATA)
13 - 17 October, 2025
Register before Apr 13, 2025 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 22 Sep
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 230664
English
USD 1,755
USD 2,258
Regular
USD 2,509

Find out more about our IATA Training Center in Taipei, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Taipei.

Safety (SMS) and Quality Management (QMS) Processes in Civil Aviation (classroom)

Netherlands, Amsterdam (IATA)
1 - 5 December, 2025
Register before Jun 01, 2025 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 10 Nov
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 229593
English
USD 1,755
USD 2,258
Regular
USD 2,509

Find out more about our IATA Training Center in Amsterdam, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Amsterdam.

What you will learn

Upon completion of this course you will be able to:

  • Recognize the relationships between management, risk, safety, quality and human factors
  • Discuss the relationships between management, risk, safety, quality and human factors
  • Implement safety management system (SMS) based on an acceptable level of risk, guaranteeing consistent operational results
  • Apply quality management system (QMS) processes
  • Implement safety, quality and risk management, emergency response and continuous improvement program

Course content

The key topics that are covered during this course include:

  • History of safety management
  • ICAO SMS framework
  • State Safety Program (SSP)
  • Evolution of safety: accident causation; Human Factors
  • Change management
  • Definition, elements and objectives of a QMS
  • ISO 9000 series of standards, in particular, the ISO 9001:2015 model for a QMS
  • SMS Implementation
  • Emergency Response Planning
  • Safety Risk Management
  • Safety Assurance
  • Safety Promotion

Activities

  • Numerous examples and exercises

Who should attend

This course is recommended for:

  • Safety Managers and Quality Managers from all types of organizations in the air transport industry
  • Civil Aviation Authorities (CAAs), Air Navigation Services Providers (ANSPs) and Aviation Regulatory Authorities

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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