Safety (SMS) and Quality Management (QMS) Processes in Civil Aviation (classroom)

CLASSROOM

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Did you know that in the past 3 years, 144 participants from 40 countries have taken this course with IATA?

About the course

5-day (40 hours) classroom course

This five-day course provides practical information on how to build Safety Management System (SMS) and Quality Management System (QMS) processes into everyday aviation operations. Learn how to link safety, quality and risk in an integrated way.

Course code: TCVG-38

Course format

• This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Participants should have a strong knowledge of Safety Management Systems and/or have completed the IATA Safety Management Systems Fundamentals e-learning course.
• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

What you will learn

Upon completion of this course you will be able to:

• Recognize the relationships between management, risk, safety, quality and human factors
• Discuss the relationships between management, risk, safety, quality and human factors
• Implement safety management system (SMS) based on an acceptable level of risk, guaranteeing consistent operational results
• Apply quality management system (QMS) processes
• Implement safety, quality and risk management, emergency response and continuous improvement program

Course content

The key topics that are covered during this course include:

• History of safety management
• ICAO SMS framework
• State Safety Program (SSP)
• Evolution of safety: accident causation; Human Factors
• Change management
• Definition, elements and objectives of a QMS
• ISO 9000 series of standards, in particular, the ISO 9001:2015 model for a QMS
• SMS Implementation
• Emergency Response Planning
• Safety Risk Management
• Safety Assurance
• Safety Promotion

Activities

• Numerous examples and exercises

Who should attend

This course is recommended for:

• Safety Managers and Quality Managers from all types of organizations in the air transport industry
• Civil Aviation Authorities (CAAs), Air Navigation Services Providers (ANSPs) and Aviation Regulatory Authorities

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma

Diploma

Quality Management for Civil Aviation Authorities and Air Navigation Service Providers Diploma

Gain the necessary knowledge and skills needed to implement a quality management system in your organization. Use quality assurance and control processes to achieve consistent quality and improve customer service.

• English
• Español

Diploma

Safety Management in Civil Aviation Diploma

Use Safety Management Systems to improve safety and create business and operational efficiency.

• English
• Español
• Italiano
• Français