You can also take this course online in a LIVE virtual classroom setting:

Did you know that in the past 3 years, 144 participants from 40 countries have taken this course with IATA?

About the course

This five-day course provides practical information on how to build Safety Management System (SMS) and Quality Management System (QMS) processes into everyday aviation operations. Learn how to link safety, quality and risk in an integrated way.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TCVG-38

Course format

• This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment.

Prerequisites

• Participants should have a strong knowledge of Safety Management Systems and/or have completed the IATA Safety Management Systems Fundamentals e-learning course.
• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to login to your Training Account . Please have your login details ready.
• Register early and save up to 20% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

What you will learn

Upon completion of this course you will be able to:

• Recognize the relationships between management, risk, safety, quality and human factors
• Discuss the relationships between management, risk, safety, quality and human factors
• Implement safety management system (SMS) based on an acceptable level of risk, guaranteeing consistent operational results
• Apply quality management system (QMS) processes
• Implement safety, quality and risk management, emergency response and continuous improvement program

Course content

The key topics that are covered during this course include:

• History of safety management
• ICAO SMS framework
• State Safety Program (SSP)
• Evolution of safety: accident causation; Human Factors
• Change management
• Definition, elements and objectives of a QMS
• ISO 9000 series of standards, in particular, the ISO 9001:2015 model for a QMS
• SMS Implementation
• Emergency Response Planning
• Safety Risk Management
• Safety Assurance
• Safety Promotion

Activities

• Numerous examples and exercises

Who should attend

This course is recommended for:

• Safety Managers and Quality Managers from all types of organizations in the air transport industry
• Civil Aviation Authorities (CAAs), Air Navigation Services Providers (ANSPs) and Aviation Regulatory Authorities

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.