Safety (SMS) and Quality Management (QMS) Processes in Civil Aviation (Classroom)

Some of these topics are also explored in the following virtual classroom course:

Did you know that in the past 3 years, 144 participants from 40 countries have taken this course with IATA?

About

This five-day course provides practical information on how to build Safety Management System (SMS) and Quality Management System (QMS) processes into everyday aviation operations. Learn how to link safety, quality and risk in an integrated way.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course code: TCVG-38

Course format

  • This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment.

Prerequisites

  • Participants should have a strong knowledge of Safety Management Systems and completed the IATA Safety Management Systems Fundamentals e-learning course.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

Safety (SMS) and Quality Management (QMS) Processes in Civil Aviation (Classroom)

Chinese Taipei, Taipei (TAFLA-IATA)
11 - 15 April, 2022
Register before 09 Jan, 2022 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply
Please register by 21 Mar
All prices are before tax. Class no: 149899 English
Dev. Nations
USD 1,736
Member
USD 2,232
Regular
USD 2,480

3 additional classes are scheduled

Safety (SMS) and Quality Management (QMS) Processes in Civil Aviation (Classroom)

Switzerland, Geneva (IATA)
9 - 13 May, 2022
Register before 06 Feb, 2022 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply
Please register by 18 Apr
All prices are before tax. Class no: 148739 English
Dev. Nations
USD 1,736
Member
USD 2,232
Regular
USD 2,480

Safety (SMS) and Quality Management (QMS) Processes in Civil Aviation (Classroom)

Singapore, Singapore (IATA)
7 - 11 November, 2022
Register before 07 Aug, 2022 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply
Please register by 17 Oct
All prices are before tax. Class no: 148900 English
Dev. Nations
USD 1,736
Member
USD 2,232
Regular
USD 2,480

Safety (SMS) and Quality Management (QMS) Processes in Civil Aviation (Classroom)

Spain, Madrid (IATA)
12 - 16 December, 2022
Register before 11 Sep, 2022 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply
Please register by 21 Nov
All prices are before tax. Class no: 148344 English
Dev. Nations
USD 1,736
Member
USD 2,232
Regular
USD 2,480

What you will learn

Upon completion of this course you will be able to:

  • Recognize the relationships between management, risk, safety, quality and human factors
  • Discuss the relationships between management, risk, safety, quality and human factors
  • Implement safety management system (SMS) based on an acceptable level of risk, guaranteeing consistent operational results
  • Apply quality management system (QMS) processes
  • Implement safety, quality and risk management, emergency response and continuous improvement program

Course content

The key topics that are covered during this course include:

  • History of safety management
  • ICAO SMS framework
  • State Safety Program (SSP)
  • Evolution of safety: accident causation; Human Factors
  • Change management
  • Definition, elements and objectives of a QMS
  • ISO 9000 series of standards, in particular, the ISO 9001:2015 model for a QMS
  • SMS Implementation
  • Emergency Response Planning
  • Safety Risk Management
  • Safety Assurance
  • Safety Promotion

Activities

  • Numerous examples and exercises

Who should attend

This course is recommended for:

  • Safety Managers and Quality Managers from all types of organizations in the air transport industry
  • Civil Aviation Authorities (CAAs), Air Navigation Services Providers (ANSPs) and Aviation Regulatory Authorities

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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