Quality Management Systems (QMS) for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers (classroom)



Did you know that in the past 5 years, 89 participants from 9 countries have taken this course with IATA?

About the course

5-day (40 hours) classroom course

IATA Aeronautical Information Management (AIM) aviation training course

Over time the application of quality management to aviation has increased in complexity. Civil Aviation Authorities (CAA), Air Navigation Service Providers (ANSP), airlines and maintenance organizations currently need to apply more than one Quality Management System (QMS) in order to satisfy a menu of regulatory requirements. In this course you will gain practical knowledge on how to apply the many requirements for quality management to your CAA or ANSP. You will also learn about the latest requirements regarding quality of the International Organization for Standardization (ISO), International Aerospace Quality Group (IAQG) and European Aviation Safety Agency (EASA).

Download the Outline

Course code: TCVG-22

Course format


  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

There are no scheduled classes at the moment

What you will learn

Upon completion of this course you will be able to:

  • Be conversant about the evolution of quality and quality assurance as applied to aviation
  • Understand the quality requirements of key regulatory bodies and national authorities such as ICAO, ISO, EASA, and FAA
  • Be knowledgeable about specific quality requirements for aviation and how to merge them in an integrated Quality Management System
  • Apply quality management principles to your organization
  • Create a quality culture and know how to assure and audit for quality

Course content

The key topics that are covered during this course include:

  • Quality definitions and applications
  • Link between quality and safety in aviation
  • ICAO Annexes and SARPs citing the need for quality and safety assurance
  • Quality as a management responsibility
  • Definition, elements and objectives of a QMS
  • ISO 9000 series of standards, in particular, the ISO 9001:2015 model for a QMS
  • Current aviation quality requirements and their implementation from an airline perspective taking into account the European Regulation on Air Operations EC 965/2012 and AS EN 9100: 2009
  • EASA, FAA and IATA requirements
  • Integration of other management standards and requirements to a quality management system
  • Quality and service relationships
  • Auditing for quality
  • Model for quality management and customer service for CAAs and ANSPs

Who should attend

This course is recommended for:

  • CAA and ANSP staff especially those in Quality, Safety and Compliance Monitoring

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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