SGHA and SLA Essentials (Virtual Classroom, 15 hours)

These topics and more are covered in greater detail in the following traditional classroom course:


The 2018 version is the latest Standard Ground Handling Agreement (SGHA). Learn about the latest updates and how to use the IATA SGHA as a commercial agreement and services description document. This course covers all the parts of the SGHA, giving you the foundations to write the Annex B and Service Level Agreement (SLA) accurately and effectively.

Course code: TAPP-32-VC

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The course will take you approximately 15 hours to complete and be held over 5 consecutive days.
  • There will be 2 live interactive virtual classroom sessions per day, each session will be 90 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos
  • Student performance will be based on an assessment

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training


  • Participants should have prior knowledge of Ground Handling Business and Operations.
  • Recommended level is Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Next class

SGHA and SLA Essentials (Virtual Classroom, 15 hours)

Virtual Session EMEA (IATA)
10 - 14 August, 2020
Register before 20 Jul, 2020 for a USD100 discount
Please register by 27 Jul
All prices are before tax. Class no: 127758 English
Dev. Nations
USD 810
USD 1,040
USD 1,155

Two sessions daily:
06:30-08:00 & 11:00-12:30 UTC
08:30-10:00 & 13:00-14:30 Geneva
10:30-12:00 & 15:00-16:30 Dubai
14:30-16:00 & 19:00-20:30 Singapore

What you will learn

Upon completing this course you will be able to:

  • Identify the differences between 2013 and 2018 versions
  • Explain the articles in the main agreement to identify the opportunities and risks the services and descriptions of the Sections in Annex A
  • Derive and write a proper Annex B, reflecting the business and operational requirements
  • Set achievable and meaningful targets in the SLA, using the new template, enhancing safety and service quality through commonly agreed targets

Course content

  • Changes in 2018 version compared to 2013 version
  • Standard Ground Handling Agreement
  • Service Level Agreement

Download the Outline

Who should attend

This course is recommended for:

  • Airline and GSP Buyers, Sellers, and Contract Managers
  • Commercial, Agreement performance, and Service quality managers
  • Station managers
  • Legal counsel

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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