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Station / Ground Handling Management (Classroom, 5 days)
Some of these topics are also explored in the following virtual classroom course:
Did you know that in the past 5 years, 745 participants from 99 countries have taken this course with IATA?
Improve the On-Time Performance (OTP) of your station. Essential training for Station Managers working for ground service providers and self-handling airlines. This course helps you examine ground handling functions, from marshaling to pushback, check-in to deicing. Analyze the management responsibilities on the ramp and in the passenger and cargo terminals.
This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
Student performance will be based on an assessment
Participants should have prior knowledge of airport business and operations
Recommended level is Advanced
The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.
How to register
To attend a class scheduled at one of our training centers: Register early and save up to 20%! Please read the Terms for the early bird discount. The discount will be calculated at the time of payment.
Manage all ground handling services
according to the IATA Airport Handling Manual (AHM)
Increase the efficiency of stations as an airline or service provider
Work within the frame of the IATA Airport
Handling Manual and IATA Standard Ground Handling Agreement
Build a sustainable relationship between the airline and handler management
Cooperation between airlines and service providers
Duties of the station manager
Principles of customer service
Facilitation and simplifying passenger travel
Ramp,cargo and terminal activities
Service Level Agreements (SLA)
Resources and GSE management
Aviation security awareness
Emergency response planning
Supporting materials Every participant receives a complimentary electronic copy of the latest IATA Airport Handling Manual (AHM)* as well as the IATA Ground Operations Manual (IGOM)*. These are indispensable field publications that you will refer to throughout this course and in your day-to-day duties.
The latest version of the AHM and IGOM software MS WINDOWS® downloads (single user license) represent a value of $728 included in the price of this course!
Who should attend
This course is recommended for:
Airline station managers
Ground handling managers and supervisors
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
This course is a step toward earning an IATA Diploma in: