Station Management and Ground Handling Supervision (classroom)

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CLASSROOM

Did you know that in the past 5 years, 379 participants from 70 countries have taken this course with IATA?

About the course

5-day (40 hours) classroom course

IATA Station / Ground Handling Management aviation training course

IATA’s comprehensive Station Management and Ground Handling Supervision training course is designed to equip station staff with the necessary skills and knowledge to successfully manage all aspects of Ground Operations. It is ideal for Station Managers working in Ground Service Providers (GSPs), self-handling airlines, supervision companies, and station supervisors overseeing handling activities. Through this course, you will gain essential tools to effectively manage and coordinate ground handling operations, ensuring safe, efficient, and cost-effective operations. The course will cover proven methods to improve and maintain station performance in key areas such as On-Time Performance (OTP), baggage mishandling, customer service, cost control and people management. You will also analyze airport processes including check-in, gate, ramp handling and cargo activities, enabling them to contribute to discussions and analyses on the challenges faced by ground handling services today. This course is ideal for newly appointed Station Managers looking to formalize their operational experience and enhance their skills in all areas of station management. It provides practical insights, strategies and best practices to enhance station performance, meet industry standards and deliver exceptional ground handling services. The latest version of the AHM and IGOM manuals are provided for this course.

Download the Outline

Course code: TALP-02

Course format

Prerequisites

  • Participants should have prior knowledge of airport business and operations.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Station Management and Ground Handling Supervision (classroom)

Spain, Madrid (IATA)
8 - 12 April, 2024
Register before Mar 18, 2024 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 18 Mar
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 200662
English
USD 2,845
USD 3,685
Regular
USD 4,110

Find out more about our IATA Training Center in Madrid, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Madrid.

6 more classes are scheduled - click "view all classes' to see the full schedule

Station Management and Ground Handling Supervision (classroom)

Singapore, Singapore (IATA)
22 - 26 April, 2024
Register before Apr 01, 2024 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 01 Apr
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201841
English
USD 2,845
USD 3,685
Regular
USD 4,110

Find out more about our IATA Training Center in Singapore, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Singapore.

Station Management and Ground Handling Supervision (classroom)

United States, Miami (IATA, ACCET Accredited)
3 - 7 June, 2024
Register before Mar 03, 2024 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 13 May
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 200958
English
USD 2,356
USD 3,028
Regular
USD 3,368

Find out more about our ACCET Accredited IATA Training Center in Miami, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Miami.

Accett

Station Management and Ground Handling Supervision (classroom)

China, Beijing (IATA)
21 - 25 October, 2024
Register before Apr 21, 2024 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 30 Sep
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 200769
English
USD 2,209
USD 2,839
Regular
USD 3,158

Please note that prices DO NOT include the 6% Chinese VAT. The VAT must be paid additionally if applicable to your registration.

Find out more about our IATA Training Center in Beijing, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Beijing.

Station Management and Ground Handling Supervision (classroom)

Switzerland, Geneva (IATA)
11 - 15 November, 2024
Register before May 11, 2024 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 21 Oct
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201447
English
USD 2,209
USD 2,839
Regular
USD 3,158

Find out more about our IATA Training Center in Geneva, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Geneva.

Station Management and Ground Handling Supervision (classroom)

Kenya, Nairobi (KQ-RTP)
18 - 22 November, 2024
Please register by 28 Oct
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 213711
English
USD 2,945
USD 3,785
Regular
USD 4,210

Registration

This class is offered in cooperation with Kenya Airways Pride Center (KQ).
A regional price applies to residents of Kenya, Tanzania, Uganda, Ethiopia and Somalia. Please refer to KQ for the final price.

The Kenya Airways Pride Centre (KQ)
Embakasi Road Off Airport North Road
Embakasi
Nairobi
Kenya

For more information please contact Jack Maina:

You may also register on the KQ Pride Center website:

Register on the KQ website

Station Management and Ground Handling Supervision (classroom)

Singapore, Singapore (IATA)
2 - 6 December, 2024
Register before Jun 02, 2024 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 11 Nov
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201840
English
USD 2,209
USD 2,839
Regular
USD 3,158

Find out more about our IATA Training Center in Singapore, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Singapore.

What you will learn

On completion of this course you will be able to:

  • Manage and oversee the ground handling services according to the IATA Airport Handling Manual (AHM) and best industry practices
  • Recognize and relate the bottlenecks in ground handling operations and how performance and quality of services can be improved in each area
  • Work within the frame of the AHM and IATA Standard Ground Handling Agreement (SGHA)
  • Build sustainable relationships between an airline and the Ground Handling Service Provider (GHSP) and with the internal and external stakeholders with whom a Station Manager interacts
  • Provide guidance to local (own or contracted) personnel, ensuring standards such as quality and safety are always adhered to

Course content

The key topics that are covered during this course include:

  • Cooperation with authorities at the airport
  • Role, duties and responsibilities of a Station Manager
  • Passenger handling activities
  • Ramp handling activities
  • Cargo handling activities
  • Standard Ground Handling Agreements (SGHAs)
  • Service Level Agreements (SLAs)
  • Resources and Ground Service Equipment (GSE) management
  • Aviation security awareness
  • Safety Management System (SMS) awareness
  • Occupational Health and Safety (OHS) awareness
  • Emergency response planning
  • Customer Service and Irregularities Handling
  • ULD handling

Supporting materials

Every participant receives a complimentary copy of the latest IATA Airport Handling Manual (AHM) and the IATA Ground Operations Manual (IGOM) in e-book format. These are indispensable field publications that you will refer to throughout this course and in your day-to-day duties. The latest version of the AHM and IGOM manuals (single-user license) represent a value of $728 included in the price of this course!

Who should attend

This course is recommended for:

  • Airline Station Managers, Supervisors and Team Leaders
  • Ground Handling Managers, Supervisors and Team Leaders
  • Airport Authorities with oversight duties
  • Future Airline or Ground Handling employees who are prepared to take active part in station leadership

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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