Station / Ground Handling Management (Classroom, 5 days)

Some of these topics are also explored in the following virtual classroom course:

About

Improve the On-Time Performance (OTP) of your station. Essential training for Station Managers working for ground service providers and self-handling airlines. This course helps you examine ground handling functions, from marshaling to pushback, check-in to deicing. Analyze the management responsibilities on the ramp and in the passenger and cargo terminals.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TALP-02

Course format

  • This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment

Prerequisites

  • Participants should have prior knowledge of airport business and operations
  • Recommended level is Advanced
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Station / Ground Handling Management (Classroom, 5 days)

Spain, Madrid (IATA)
8 - 12 March, 2021
Register before 08 Dec, 2020 for a 20% discount
Please register by 15 Feb
All prices are before tax. Class no: 132504 English
Dev. Nations
USD 2,730
Member
USD 3,510
Regular
USD 3,900

3 additional classes are scheduled

Station / Ground Handling Management (Classroom, 5 days)

China, Shanghai (IATA)
13 - 17 September, 2021
Register before 15 Jun, 2021 for a 20% discount
Please register by 23 Aug
All prices are before tax. Class no: 132042 English
Dev. Nations
USD 2,730
Member
USD 3,510
Regular
USD 3,900

Please note that prices DO NOT include the 6% Chinese VAT. The VAT must be paid additionally if applicable to your registration.

Shanghai Training Center Information

Station / Ground Handling Management (Classroom, 5 days)

Switzerland, Geneva (IATA)
1 - 5 November, 2021
Register before 03 Aug, 2021 for a 20% discount
Please register by 11 Oct
All prices are before tax. Class no: 132858 English
Dev. Nations
USD 2,730
Member
USD 3,510
Regular
USD 3,900

Station / Ground Handling Management (Classroom, 5 days)

Singapore, Singapore (IATA)
29 November - 3 December, 2021
Register before 31 Aug, 2021 for a 20% discount
Please register by 08 Nov
All prices are before tax. Class no: 133035 English
Dev. Nations
USD 2,730
Member
USD 3,510
Regular
USD 3,900

What you will learn

On completion of this course you will be able to:

  • Manage all ground handling services according to the IATA Airport Handling Manual (AHM)
  • Increase the efficiency of stations as an airline or service provider
  • Work within the frame of the IATA Airport Handling Manual and IATA Standard Ground Handling Agreement
  • Build a sustainable relationship between the airline and handler management

Course content

  • Cooperation between airlines and service providers
  • Duties of the station manager
  • Principles of customer service
  • Facilitation and simplifying passenger travel
  • Ramp,cargo and terminal activities
  • Service Level Agreements (SLA)
  • Resources and GSE management
  • ULD handling
  • Aviation security awareness
  • Baggage handling
  • Emergency response planning

Download the Outline

Supporting materials
Every participant receives a complimentary electronic copy of the latest IATA Airport Handling Manual (AHM)* as well as the IATA Ground Operations Manual (IGOM)*. These are indispensable field publications that you will refer to throughout this course and in your day-to-day duties.

* Please check the system requirements and technical specifications for the installation of the AHM and IGOM

The latest version of the AHM and IGOM software MS WINDOWS® downloads (single user license) represent a value of $728 included in the price of this course!

Who should attend

This course is recommended for:

  • Airline station managers
  • Ground handling managers and supervisors
  • Airport authorities

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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