Station Management and Ground Handling Supervision (classroom)
Did you know that in the past 5 years, 379 participants from 70 countries have taken this course with IATA?
About the course
5-day (40 hours) classroom course
IATA’s comprehensive Station Management and Ground Handling Supervision training course is designed to equip station staff with the necessary skills and knowledge to successfully manage all aspects of Ground Operations. It is ideal for Station Managers working in Ground Service Providers (GSPs), self-handling airlines, supervision companies, and station supervisors overseeing handling activities. Through this course, you will gain essential tools to effectively manage and coordinate ground handling operations, ensuring safe, efficient, and cost-effective operations. The course will cover proven methods to improve and maintain station performance in key areas such as On-Time Performance (OTP), baggage mishandling, customer service, cost control and people management. You will also analyze airport processes including check-in, gate, ramp handling and cargo activities, enabling them to contribute to discussions and analyses on the challenges faced by ground handling services today. This course is ideal for newly appointed Station Managers looking to formalize their operational experience and enhance their skills in all areas of station management. It provides practical insights, strategies and best practices to enhance station performance, meet industry standards and deliver exceptional ground handling services. The latest version of the AHM and IGOM manuals are provided for this course.
Course code: TALP-02
This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
This class is offered in cooperation with Kenya Airways Pride Center (KQ). A regional price applies to residents of Kenya, Tanzania, Uganda, Ethiopia and Somalia. Please refer to KQ for the final price.
The Kenya Airways Pride Centre (KQ) Embakasi Road Off Airport North Road Embakasi Nairobi Kenya
Manage and oversee the ground handling services according to the IATA Airport Handling Manual (AHM) and best industry practices
Recognize and relate the bottlenecks in ground handling operations and how performance and quality of services can be improved in each area
Work within the frame of the AHM and IATA Standard Ground Handling Agreement (SGHA)
Build sustainable relationships between an airline and the Ground Handling Service Provider (GHSP) and with the internal and external stakeholders with whom a Station Manager interacts
Provide guidance to local (own or contracted) personnel, ensuring standards such as quality and safety are always adhered to
The key topics that are covered during this course include:
Cooperation with authorities at the airport
Role, duties and responsibilities of a Station Manager
Passenger handling activities
Ramp handling activities
Cargo handling activities
Standard Ground Handling Agreements (SGHAs)
Service Level Agreements (SLAs)
Resources and Ground Service Equipment (GSE) management
Aviation security awareness
Safety Management System (SMS) awareness
Occupational Health and Safety (OHS) awareness
Emergency response planning
Customer Service and Irregularities Handling
Every participant receives a complimentary copy of the latest IATA Airport Handling Manual (AHM) and the IATA Ground Operations Manual (IGOM) in e-book format. These are indispensable field publications that you will refer to throughout this course and in your day-to-day duties. The latest version of the AHM and IGOM manuals(single-user license) represent a value of $728 included in the price of this course!
Who should attend
This course is recommended for:
Airline Station Managers, Supervisors and Team Leaders
Ground Handling Managers, Supervisors and Team Leaders
Airport Authorities with oversight duties
Future Airline or Ground Handling employees who are prepared to take active part in station leadership
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
This course is a step toward earning an IATA Diploma