Station / Ground Handling Management (Classroom, 5 days)


About

Improve the On-Time Performance (OTP) of your station. Essential training for Station Managers working for ground service providers and self-handling airlines. This course helps you examine ground handling functions, from marshaling to pushback, check-in to deicing. Analyze the management responsibilities on the ramp and in the passenger and cargo terminals.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TALP-02

Course format

  • This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment

Prerequisites

  • Participants should have prior knowledge of airport business and operations
  • Recommended level is Advanced
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Station / Ground Handling Management (Classroom, 5 days)

United States, Miami (IATA, ACCET Accredited)
6 July, 2020
Register before 15 Jun, 2020 for a USD100 discount
Please register by 15 Jun
All prices are before tax. Class no: 110639 English
Dev. Nations
USD 2,730
Member
USD 3,510
Regular
USD 3,900

Accett

The IATA Training Center in Miami is ACCET Accredited


A regional course discount (up to 10% discount) is available for classroom courses at IATA Training Centers in the Americas (excluding Canada).

To claim the discount, enter 'LatAmTraining' in the promotional code field during your registration. The discount will be deducted automatically from the course price. This discount will be applied in addition to any qualifying early bird promotion.

Miami Training Center Information

5 additional classes are scheduled

Station / Ground Handling Management (Classroom, 5 days)

Singapore, Singapore (IATA)
24 - 28 August, 2020
Register before 26 May, 2020 for a 20% discount
Please register by 03 Aug
All prices are before tax. Class no: 110638 English
Dev. Nations
USD 2,730
Member
USD 3,510
Regular
USD 3,900

Station / Ground Handling Management (Classroom, 5 days)

Turkey, Istanbul (TKAA-RTP)
31 August - 4 September, 2020
Please register by 10 Aug
All prices are before tax. Class no: 117281 English
Dev. Nations
USD 2,730
Member
USD 3,510
Regular
USD 3,900

This class is offered in cooperation with Turkish Airlines Aviation Academy. The regional price applies to residents of Turkey.

Register on TAA website

For information and to register, please contact:

Turkish Airlines Aviation Academy
Ataturk Airport; Gate B 34149 Yesilkoy
Istanbul, Turkey
E-mail: tkaaiatatrainings@thy.com
Phone: +90 (212) 463 63 63 - 12360 - 14257 - 13101

Benefit from the Early Bird discount of 20% if you register 3 months prior to the course start date or USD100 if you register 3 weeks prior to the course start date.

Station / Ground Handling Management (Classroom, 5 days)

Chinese Taipei, Taipei (IATA)
9 - 13 November, 2020
Register before 11 Aug, 2020 for a 20% discount
Please register by 19 Oct
All prices are before tax. Class no: 109453 English
Dev. Nations
USD 2,730
Member
USD 3,510
Regular
USD 3,900

Station / Ground Handling Management (Classroom, 5 days)

Peru, Lima (TTS-RTP)
16 - 20 November, 2020
Please register by 26 Oct
All prices are before tax. Class no: 108127 English
Dev. Nations
USD 2,730
Member
USD 3,510
Regular
USD 3,900

This course is offered in cooperation with TALMA Training School.

A regional course fee is applied to course participants residing in one of the following countries in Latin America: Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, French Guiana, El Salvador, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Surinam, Trinidad, Uruguay, Venezuela.

For more information and to register, please contact:
Odette Herbozo Nory
Email: odette.herbozo@talma.com.pe
Tel: (+51) 936 518 799.
or
Yuly Palomino
Email: yuly.palomino@talma.com.pe
Tel: (+51) 981176527

Station / Ground Handling Management (Classroom, 5 days)

Switzerland, Geneva (IATA)
30 November - 4 December, 2020
Register before 01 Sep, 2020 for a 20% discount
Please register by 09 Nov
All prices are before tax. Class no: 110635 English
Dev. Nations
USD 2,730
Member
USD 3,510
Regular
USD 3,900

What you will learn

On completion of this course you will be able to:

  • Manage all ground handling services according to the IATA Airport Handling Manual (AHM)
  • Increase the efficiency of stations as an airline or service provider
  • Work within the frame of the IATA Airport Handling Manual and IATA Standard Ground Handling Agreement
  • Build a sustainable relationship between the airline and handler management

Course content

  • Cooperation between airlines and service providers
  • Duties of the station manager
  • Principles of customer service
  • Facilitation and simplifying passenger travel
  • Ramp,cargo and terminal activities
  • Service Level Agreements (SLA)
  • Resources and GSE management
  • ULD handling
  • Aviation security awareness
  • Baggage handling
  • Emergency response planning

Download the Outline

Supporting materials
Every participant receives a complimentary electronic copy of the latest IATA Airport Handling Manual (AHM)* as well as the IATA Ground Operations Manual (IGOM)*. These are indispensable field publications that you will refer to throughout this course and in your day-to-day duties.

* Please check the system requirements and technical specifications for the installation of the AHM and IGOM

The latest version of the AHM and IGOM software MS WINDOWS® downloads (single user license) represent a value of $728 included in the price of this course!

Who should attend

This course is recommended for:

  • Airline station managers
  • Ground handling managers and supervisors
  • Airport authorities

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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