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Did you know that in the past 5 years, 745 participants from 99 countries have taken this course with IATA?
About the course
5-day (40 hours) classroom course
Improve the On-Time Performance (OTP) of your station. Essential training for Station Managers working for ground service providers and self-handling airlines. This course helps you examine ground handling functions, from marshaling to pushback, check-in to deicing. Analyze the management responsibilities on the ramp and in the passenger and cargo terminals.
Manage all ground handling services
according to the IATA Airport Handling Manual (AHM)
Increase the efficiency of stations as an airline or service provider
Work within the frame of the IATA Airport
Handling Manual and IATA Standard Ground Handling Agreement
Build a sustainable relationship between the airline and handler management
The key topics that are covered during this course include:
Cooperation between airlines and service providers
Duties of the station manager
Principles of customer service
Facilitation and simplifying passenger travel
Ramp,cargo and terminal activities
Service Level Agreements (SLA)
Resources and GSE management
Aviation security awareness
Emergency response planning
Every participant receives a complimentary copy of the latest IATA Airport Handling Manual (AHM) and the IATA Ground Operations Manual (IGOM) in e-book format. These are indispensable field publications that you will refer to throughout this course and in your day-to-day duties.
The latest version of the AHM and IGOM manuals(single-user license) represent a value of $728 included in the price of this course!
Who should attend
This course is recommended for:
Airline station managers
Ground handling managers and supervisors
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.