Station / Ground Handling Management (classroom)

You can also take this course online in a LIVE virtual classroom setting:

Did you know that in the past 5 years, 745 participants from 99 countries have taken this course with IATA?

About the course

5-day (40 hours) classroom course

Improve the On-Time Performance (OTP) of your station. Essential training for Station Managers working for ground service providers and self-handling airlines. This course helps you examine ground handling functions, from marshaling to pushback, check-in to deicing. Analyze the management responsibilities on the ramp and in the passenger and cargo terminals.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course code: TALP-02

Course format

  • This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment.

Prerequisites

  • Participants should have prior knowledge of airport business and operations.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

Station / Ground Handling Management (classroom)

Singapore, Singapore (IATA)
31 October - 4 November, 2022
Register before 10 Oct, 2022 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 10 Oct
All prices are before tax and include applicable discounts.
Class no: 148914
English
USD 2,630
USD 3,410
Regular
USD 3,800

7 additional classes are scheduled

Station / Ground Handling Management (classroom)

Switzerland, Geneva (IATA)
28 November - 2 December, 2022
Register before 07 Nov, 2022 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 07 Nov
All prices are before tax and include applicable discounts.
Class no: 148753
English
USD 2,630
USD 3,410
Regular
USD 3,800

Station / Ground Handling Management (classroom)

United States, Miami (IATA, ACCET Accredited)
20 - 24 February, 2023
Register before 20 Nov, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 30 Jan
All prices are before tax and include applicable discounts.
Class no: 173994
English
USD 2,184
USD 2,808
Regular
USD 3,120

Accett

The IATA Training Center in Miami is ACCET Accredited


A regional course discount (up to 10% discount) is available for classroom courses at IATA Training Centers in the Americas (excluding Canada).

To claim the discount, enter 'LatAmTraining' in the promotional code field during your registration. The discount will be deducted automatically from the course price. This discount will be applied in addition to any qualifying early bird promotion.

Miami Training Center Information

Station / Ground Handling Management (classroom)

France, Paris (EXT-IATA)
20 - 24 March, 2023
Register before 18 Dec, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 27 Feb
All prices are before tax and include applicable discounts.
Class no: 173860
English
USD 2,184
USD 2,808
Regular
USD 3,120

Station / Ground Handling Management (classroom)

Singapore, Singapore (IATA)
15 - 19 May, 2023
Register before 12 Feb, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 24 Apr
All prices are before tax and include applicable discounts.
Class no: 173992
English
USD 2,184
USD 2,808
Regular
USD 3,120

Station / Ground Handling Management (classroom)

China, Beijing (IATA)
30 October - 3 November, 2023
Register before 30 Jul, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 09 Oct
All prices are before tax and include applicable discounts.
Class no: 148418
English
USD 2,184
USD 2,808
Regular
USD 3,120

Please note that prices DO NOT include the 6% Chinese VAT. The VAT must be paid additionally if applicable to your registration.

Beijing Training Center Information

Station / Ground Handling Management (classroom)

Switzerland, Geneva (IATA)
6 - 10 November, 2023
Register before 06 Aug, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 16 Oct
All prices are before tax and include applicable discounts.
Class no: 173859
English
USD 2,184
USD 2,808
Regular
USD 3,120

Station / Ground Handling Management (classroom)

Singapore, Singapore (IATA)
4 - 8 December, 2023
Register before 03 Sep, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 13 Nov
All prices are before tax and include applicable discounts.
Class no: 173993
English
USD 2,184
USD 2,808
Regular
USD 3,120

What you will learn

On completion of this course you will be able to:

  • Manage all ground handling services according to the IATA Airport Handling Manual (AHM)
  • Increase the efficiency of stations as an airline or service provider
  • Work within the frame of the IATA Airport Handling Manual and IATA Standard Ground Handling Agreement
  • Build a sustainable relationship between the airline and handler management

Course content

The key topics that are covered during this course include:
  • Cooperation between airlines and service providers
  • Duties of the station manager
  • Principles of customer service
  • Facilitation and simplifying passenger travel
  • Ramp,cargo and terminal activities
  • Service Level Agreements (SLA)
  • Resources and GSE management
  • ULD handling
  • Aviation security awareness
  • Baggage handling
  • Emergency response planning

Supporting materials

Every participant receives a complimentary copy of the latest IATA Airport Handling Manual (AHM) and the IATA Ground Operations Manual (IGOM) in e-book format. These are indispensable field publications that you will refer to throughout this course and in your day-to-day duties.

The latest version of the AHM and IGOM manuals (single-user license) represent a value of $728 included in the price of this course!

Who should attend

This course is recommended for:

  • Airline station managers
  • Ground handling managers and supervisors
  • Airport authorities

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Ground Operations Diploma

Gain management and operational knowledge about efficient ground operations for airlines and GSPs.

  • English
  • Español
  • Français

Need Help?

We use cookies to give you the best experience on our website. We also use cookies for advertising purposes. Please see our privacy policy and cookies policy for complete information.