Some of these topics are also explored in the following virtual classroom course:

Did you know that in the past 5 years, 978 participants from 104 countries have taken this course with IATA?

About

Improve the On-Time Performance (OTP) of your station. Essential training for Station Managers working for ground service providers and self-handling airlines. This course helps you examine ground handling functions, from marshaling to pushback, check-in to deicing. Analyze the management responsibilities on the ramp and in the passenger and cargo terminals.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TALP-02

Course format

• This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment

Prerequisites

• Participants should have prior knowledge of airport business and operations
• Recommended level is Advanced
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• To attend a class scheduled at one of our training centers: Register early and save up to 20%! Please read the Terms for the early bird discount. The discount will be calculated at the time of payment.
• To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

What you will learn

On completion of this course you will be able to:

• Manage all ground handling services according to the IATA Airport Handling Manual (AHM)
• Increase the efficiency of stations as an airline or service provider
• Work within the frame of the IATA Airport Handling Manual and IATA Standard Ground Handling Agreement
• Build a sustainable relationship between the airline and handler management

Course content

• Cooperation between airlines and service providers
• Duties of the station manager
• Principles of customer service
• Facilitation and simplifying passenger travel
• Ramp,cargo and terminal activities
• Service Level Agreements (SLA)
• Resources and GSE management
• ULD handling
• Aviation security awareness
• Baggage handling
• Emergency response planning

Supporting materials
Every participant receives a complimentary electronic copy of the latest IATA Airport Handling Manual (AHM)* as well as the IATA Ground Operations Manual (IGOM)*. These are indispensable field publications that you will refer to throughout this course and in your day-to-day duties.

* Please check the system requirements and technical specifications for the installation of the AHM and IGOM

The latest version of the AHM and IGOM software MS WINDOWS® downloads (single user license) represent a value of $728 included in the price of this course!

Who should attend

This course is recommended for:

• Airline station managers
• Ground handling managers and supervisors
• Airport authorities

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.