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Station / Ground Handling Management (classroom)
You can also take this course online in a LIVE virtual classroom setting:
Did you know that in the past 5 years, 745 participants from 99 countries have taken this course with IATA?
About the course
5-day (40 hours) classroom course
Improve the On-Time Performance (OTP) of your station. Essential training for Station Managers working for ground service providers and self-handling airlines. This course helps you examine ground handling functions, from marshaling to pushback, check-in to deicing. Analyze the management responsibilities on the ramp and in the passenger and cargo terminals.
Register before 20 Nov, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
To be eligible, all the following conditions must be met: Payment must be made by credit card; You must be resident in Latin America or the Caribbean Islands (pdf); If billing a company, the company must be based in the Americas (excluding US and Canada).
To claim the discount, enter 'LatAmTraining' in the promotional code field during your registration. The discount will be deducted automatically from the course price. This discount will be applied in addition to any qualifying early bird promotion.
Register before 18 Dec, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Register before 12 Feb, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Register before 30 Jul, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Register before 06 Aug, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Register before 03 Sep, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Manage all ground handling services
according to the IATA Airport Handling Manual (AHM)
Increase the efficiency of stations as an airline or service provider
Work within the frame of the IATA Airport
Handling Manual and IATA Standard Ground Handling Agreement
Build a sustainable relationship between the airline and handler management
Course content
The key topics that are covered during this course include:
Cooperation between airlines and service providers
Duties of the station manager
Principles of customer service
Facilitation and simplifying passenger travel
Ramp,cargo and terminal activities
Service Level Agreements (SLA)
Resources and GSE management
ULD handling
Aviation security awareness
Baggage handling
Emergency response planning
Supporting materials
Every participant receives a complimentary copy of the latest IATA Airport Handling Manual (AHM) and the IATA Ground Operations Manual (IGOM) in e-book format. These are indispensable field publications that you will refer to throughout this course and in your day-to-day duties.
The latest version of the AHM and IGOM manuals(single-user license) represent a value of $728 included in the price of this course!
Who should attend
This course is recommended for:
Airline station managers
Ground handling managers and supervisors
Airport authorities
Certificate awarded
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
This course is a step toward earning an IATA Diploma in:
Ground Operations Diploma
Gain management and operational knowledge about efficient ground operations for airlines and GSPs.
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