Station / Ground Handling Management (Classroom)

Some of these topics are also explored in the following virtual classroom course:

Did you know that in the past 5 years, 745 participants from 99 countries have taken this course with IATA?

About

Improve the On-Time Performance (OTP) of your station. Essential training for Station Managers working for ground service providers and self-handling airlines. This course helps you examine ground handling functions, from marshaling to pushback, check-in to deicing. Analyze the management responsibilities on the ramp and in the passenger and cargo terminals.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course code: TALP-02

Course format

  • This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment.

Prerequisites

  • Participants should have prior knowledge of airport business and operations.
  • Recommended level is Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

Station / Ground Handling Management (Classroom)

Singapore, Singapore (IATA)
29 November - 3 December, 2021
Register before 08 Nov, 2021 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 08 Nov
All prices are before tax. Class no: 133035 English
Dev. Nations
USD 2,630
Member
USD 3,410
Regular
USD 3,800

4 additional classes are scheduled

Station / Ground Handling Management (Classroom)

Spain, Madrid (IATA)
21 - 25 March, 2022
Register before 19 Dec, 2021 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply
Please register by 28 Feb
All prices are before tax. Class no: 148345 English
Dev. Nations
USD 2,184
Member
USD 2,808
Regular
USD 3,120

Station / Ground Handling Management (Classroom)

Singapore, Singapore (IATA)
18 - 22 April, 2022
Register before 16 Jan, 2022 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply
Please register by 28 Mar
All prices are before tax. Class no: 148914 English
Dev. Nations
USD 2,184
Member
USD 2,808
Regular
USD 3,120

Station / Ground Handling Management (Classroom)

China, Beijing (IATA)
10 - 14 October, 2022
Register before 10 Jul, 2022 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply
Please register by 19 Sep
All prices are before tax. Class no: 148418 English
Dev. Nations
USD 2,184
Member
USD 2,808
Regular
USD 3,120

Please note that prices DO NOT include the 6% Chinese VAT. The VAT must be paid additionally if applicable to your registration.

Beijing Training Center Information

Station / Ground Handling Management (Classroom)

Switzerland, Geneva (IATA)
28 November - 2 December, 2022
Register before 28 Aug, 2022 to take advantage of the 20% Early Bird discount*. The price below includes this discount. *Terms apply
Please register by 07 Nov
All prices are before tax. Class no: 148753 English
Dev. Nations
USD 2,184
Member
USD 2,808
Regular
USD 3,120

What you will learn

On completion of this course you will be able to:

  • Manage all ground handling services according to the IATA Airport Handling Manual (AHM)
  • Increase the efficiency of stations as an airline or service provider
  • Work within the frame of the IATA Airport Handling Manual and IATA Standard Ground Handling Agreement
  • Build a sustainable relationship between the airline and handler management

Course content

  • Cooperation between airlines and service providers
  • Duties of the station manager
  • Principles of customer service
  • Facilitation and simplifying passenger travel
  • Ramp,cargo and terminal activities
  • Service Level Agreements (SLA)
  • Resources and GSE management
  • ULD handling
  • Aviation security awareness
  • Baggage handling
  • Emergency response planning

Supporting materials

Every participant receives a complimentary copy of the latest IATA Airport Handling Manual (AHM) and the IATA Ground Operations Manual (IGOM) in e-book format. These are indispensable field publications that you will refer to throughout this course and in your day-to-day duties.

The latest version of the AHM and IGOM manuals (single-user license) represent a value of $728 included in the price of this course!

Who should attend

This course is recommended for:

  • Airline station managers
  • Ground handling managers and supervisors
  • Airport authorities

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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