IGOM Implementation and Standardized Procedures (classroom)



You can also take this course online in a LIVE virtual classroom setting: Take a look at the LIVE VIRTUAL CLASSROOM schedule

Did you know that in the past 4 years, 100 participants from 32 countries have taken this course with IATA?

About the course

3-day (24 hours) classroom course

This course has been developed to complement the IATA Ground Operations Manual (IGOM) Seminar and Workshops organized by IATA in various regions to support the industry in the implementation of IGOM. In this course, you will learn the scope, applicability and benefits of IGOM. You will also be able to prepare an implementation strategy and run an IGOM implementation project within your company, which will lead the integration of IGOM into your operations. The IGOM has been developed as the single industry manual for ground operations defining ground handling procedures for airlines and ground service providers to ensure ground operations activities are accomplished safely, efficiently, and effectively. Procedures reflect the minimum standards as identified by the aviation industry, striving to reduce operational complexity, training requirements, injuries and ground damages. IGOM is also the reference tool for ISAGO audits as an acceptable means of compliance.

Download the Outline

Course code: TAPP-41

Course format


  • Participants should have prior knowledge of Ground operations and processes in the scope of the IGOM.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

IGOM Implementation and Standardized Procedures (classroom)

Singapore, Singapore (IATA)
1 - 3 August, 2023
Register before Jul 11, 2023 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 11 Jul
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172510
USD 1,485
USD 1,935
USD 2,165

1 additional classes are scheduled

IGOM Implementation and Standardized Procedures (classroom)

Netherlands, Amsterdam (IATA)
6 - 8 December, 2023
Register before Jun 06, 2023 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 15 Nov
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 171946
USD 1,189
USD 1,526
USD 1,699

What you will learn

Upon completion of this course you will be able to:

  • Understand the scope and applicability of IGOM
  • Design and conduct an IGOM Implementation project
  • Complete a Gap Analysis between IGOM and your company GOM
  • Prepare the IGOM Implementation Strategy
  • Integrate IGOM into a company’s own GOM
  • Communicate and assign the responsibilities for monitoring, training and oversight
  • Monitor and report on the IGOM benefits

Course content

The key topics that are covered during this course include:

  • IGOM applicability and specifics procedures
  • IGOM Implementation Project
  • IGOM Implementation Strategy
  • Gap Analysis Techniques
  • Review the internal GOM and providing assistance with the Gap Analysis
  • Integration of IGOM within a company’s own existing procedures
  • IGOM Updates
  • State Variations
  • Communication with stakeholders
  • IGOM Benefits
  • Responsibility for monitoring, reporting, training


  • Examples of GOM reviews and gap analysis

Supporting materials

Every participant receives a complimentary copy of the latest IATA Ground Operations Manual (IGOM) in e-book format. It is an indispensable field publication that you will refer to throughout this course and in your day-to-day duties.

The latest version of the IGOM (single user license) represents a value of $155 included in the price of this course!

Who should attend

This course is recommended for:

  • Ground Operations managers
  • Procedure and policy developers
  • Safety and Risk managers
  • Quality and Compliance managers
  • Auditors
  • Station managers and Supervisors

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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