Did you know that in the past 2 years, 56 participants from 13 countries have taken this course with IATA?
2-day (16 hours) classroom course
In the 2023 version of the Standard Ground Handling Agreement (SGHA), learn about the latest updates on the IATA SGHA and new Service Level Agreement (SLA) template. This advanced course covers the key elements of the new 2023 SGHA, giving management-level insights of terms and structure. Learn how to make use of the latest tools to enhance cooperation and secure business interest through a combination of Annex B and AHM803 SLA template.
Course code: TAPP-67
- Participants must have completed the IATA SGHA & SLA and Effective Negotiation Behaviors course and should have prior knowledge of Ground Handling Business and Operations.
- Recommended level is Intermediate and Advanced.
- The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.
How to register
To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.
Upon completing this course you will be able to:
- Identify the differences between 2018 and 2023 version
- Analyze the changes in the articles of the main agreement and the impact in your business and operation
- Describe the advantages of new services descriptions of the sections in Annex A
- Refine Annex B structure and text, reflecting the business and operational requirements
- Set achievable and meaningful targets in the SLA, using the new template, enhancing safety and service quality through commonly agreed targets
The key topics that are covered during this course include:
- Changes in 2023 version compared to 2018 version
- Standard Ground Handling Agreement updates
- Service Level Agreement
This course is recommended for:
- Airline and Ground handler buyers, Sellers, and Contract managers
- Commercial, Agreement performance, and Service quality managers
- Station managers
- Legal counsel
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.