SGHA Version 2023 & SLA Refresher (classroom)

Classroom.svg

CLASSROOM

Did you know you can also take this course online? Find a session and register using the VIRTUAL CLASSROOM schedule

Did you know that in the past 3 years, 95 participants from 24 countries have taken this course with IATA?

About the course

2-day (16 hours) classroom course

IATA SGHA Version 2023 & SLA Refresher aviation training course

In the 2023 version of the Standard Ground Handling Agreement (SGHA), learn about the latest updates on the IATA SGHA and new Service Level Agreement (SLA) template. This advanced course covers the key elements of the new 2023 SGHA, giving management-level insights of terms and structure. Learn how to make use of the latest tools to enhance cooperation and secure business interest through a combination of Annex B and AHM803 SLA template.

Download the Outline

Course code: TAPP-67

Course format

Prerequisites

  • Participants must have completed the IATA SGHA & SLA and Effective Negotiation Behaviors course and should have prior knowledge of Ground Handling Business and Operations.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

SGHA Version 2023 & SLA Refresher (classroom)

China, Beijing (IATA)
16 - 17 July, 2024
Register before Jun 25, 2024 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 25 Jun
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 200767
English
USD 995
USD 1,305
Regular
USD 1,465

Please note that prices DO NOT include the 6% Chinese VAT. The VAT must be paid additionally if applicable to your registration.

Find out more about our IATA Training Center in Beijing, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Beijing.

Register
Seats selling fast

SGHA Version 2023 & SLA Refresher (classroom)

Switzerland, Geneva (IATA)
11 - 12 December, 2024
Register before Sep 11, 2024 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 20 Nov
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201442
English
USD 876
USD 1,124
Regular
USD 1,252

Find out more about our IATA Training Center in Geneva, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Geneva.

What you will learn

Upon completing this course you will be able to:

  • Identify the differences between 2018 and 2023 version
  • Analyze the changes in the articles of the main agreement and the impact in your business and operation
  • Describe the advantages of new services descriptions of the sections in Annex A
  • Refine Annex B structure and text, reflecting the business and operational requirements
  • Set achievable and meaningful targets in the SLA, using the new template, enhancing safety and service quality through commonly agreed targets

Course content

The key topics that are covered during this course include:

  • Changes in 2023 version compared to 2018 version
  • Standard Ground Handling Agreement updates
  • Service Level Agreement

Who should attend

This course is recommended for:

  • Airline and Ground handler buyers, Sellers, and Contract managers
  • Commercial, Agreement performance, and Service quality managers
  • Station managers
  • Legal counsel

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

We use cookies to give you the best experience on our website. We also use cookies for advertising purposes. Please see our privacy policy and cookies policy for complete information.