SGHA Version 2023 & SLA Refresher (classroom)

Classroom.svg

CLASSROOM

You can also take this course online in a LIVE virtual classroom setting: Take a look at the LIVE VIRTUAL CLASSROOM schedule

About the course

2-day (16 hours) classroom course

IATA SGHA Version 2023 & SLA Refresher aviation training course

The 2023 version of the Standard Ground Handling Agreement (SGHA) is almost here! Learn about the latest updates on the IATA SGHA and new Service Level Agreement (SLA) template. This advanced course covers the key elements of the new 2023 SGHA, giving management-level insights of terms and structure. Learn how to make use of the latest tools to enhance cooperation and secure business interest through a combination of Annex B and AHM803 SLA template.

Download the Outline

Course code: TAPP-67

Course format

Prerequisites

  • Participants must have completed the IATA SGHA & SLA and Effective Negotiation Behaviors course and should have prior knowledge of Ground Handling Business and Operations.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

SGHA Version 2023 & SLA Refresher (classroom)

China, Beijing (IATA)
8 - 9 May, 2023
Register before Apr 17, 2023 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 17 Apr
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 173238
English
USD 995
USD 1,305
Regular
USD 1,465

Please note that prices DO NOT include the 6% Chinese VAT. The VAT must be paid additionally if applicable to your registration.

Beijing Training Center Information

5 additional classes are scheduled

SGHA Version 2023 & SLA Refresher (classroom)

Canada, Montreal (IATA, ACCET Accredited)
5 - 6 June, 2023
Register before May 15, 2023 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 15 May
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 171879
English
USD 995
USD 1,305
Regular
USD 1,465

Please check if you are eligible to travel to Canada before you complete your registration.


Accett

The IATA Training Center in Montreal is ACCET Accredited


Visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Apply for your eTA (a CAD 7 fee applies).

Please note that travelers or if you are booking for someone else, are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price.

These regional discounts will be applied in addition to any qualifying early bird promotion.

As per the detailed procedure on our tax page, non-Canadian residents do not pay sales taxes if they advise us prior to their purchase.

Montreal Training Center information

SGHA Version 2023 & SLA Refresher (classroom)

Switzerland, Geneva (IATA)
14 - 15 June, 2023
Register before May 24, 2023 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 24 May
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172240
English
USD 995
USD 1,305
Regular
USD 1,465

SGHA Version 2023 & SLA Refresher (classroom)

Singapore, Singapore (IATA)
19 - 20 June, 2023
Register before May 29, 2023 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 29 May
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172560
English
USD 995
USD 1,305
Regular
USD 1,465

SGHA Version 2023 & SLA Refresher (classroom)

China, Beijing (IATA)
29 - 30 June, 2023
Register before Mar 29, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 08 Jun
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 178727
English
USD 876
USD 1,124
Regular
USD 1,252

Please note that prices DO NOT include the 6% Chinese VAT. The VAT must be paid additionally if applicable to your registration.

Beijing Training Center Information

SGHA Version 2023 & SLA Refresher (classroom)

Switzerland, Geneva (IATA)
11 - 12 September, 2023
Register before Jun 11, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 21 Aug
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 172241
English
USD 876
USD 1,124
Regular
USD 1,252

What you will learn

Upon completing this course you will be able to:

  • Identify the differences between 2018 and 2023 version
  • Analyze the changes in the articles of the main agreement and the impact in your business and operation
  • Describe the advantages of new services descriptions of the sections in Annex A
  • Refine Annex B structure and text, reflecting the business and operational requirements
  • Set achievable and meaningful targets in the SLA, using the new template, enhancing safety and service quality through commonly agreed targets

Course content

The key topics that are covered during this course include:

  • Changes in 2023 version compared to 2018 version
  • Standard Ground Handling Agreement updates
  • Service Level Agreement

Who should attend

This course is recommended for:

  • Airline and Ground handler buyers, Sellers, and Contract managers
  • Commercial, Agreement performance, and Service quality managers
  • Station managers
  • Legal counsel

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Need Help?

We use cookies to give you the best experience on our website. We also use cookies for advertising purposes. Please see our privacy policy and cookies policy for complete information.