SGHA Version 2023 & SLA Refresher (classroom)

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CLASSROOM

You can also take this course online in a LIVE virtual classroom setting: GO TO THE LIVE VIRTUAL CLASSROOM OPTION

About the course

2-day (16 hours) classroom course

IATA SGHA Version 2023 & SLA Refresher aviation training course

The 2023 version of the Standard Ground Handling Agreement (SGHA) is almost here! Learn about the latest updates on the IATA SGHA and new Service Level Agreement (SLA) template. This advanced course covers the key elements of the new 2023 SGHA, giving management level insights of terms and structure. Learn how to make use of the latest tools to enhance cooperation and secure business interest through a combination of Annex B and AHM803 SLA template.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course code: TAPP-67

Course format

  • This classroom course provides 2 days (16 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment.

Prerequisites

  • Participants must have completed the IATA SGHA & SLA and Effective Negotiation Behaviors course.
  • Participants should have prior knowledge of Ground Handling Business and Operations.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

SGHA Version 2023 & SLA Refresher (classroom)

Switzerland, Geneva (IATA)
20 - 21 March, 2023
Register before 18 Dec, 2022 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 27 Feb
All prices are before tax and include applicable discounts.
Class no: 172240
English
USD 812
USD 1,044
Regular
USD 1,160

5 additional classes are scheduled

SGHA Version 2023 & SLA Refresher (classroom)

China, Beijing (IATA)
8 - 9 May, 2023
Register before 05 Feb, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 17 Apr
All prices are before tax and include applicable discounts.
Class no: 173238
English
USD 812
USD 1,044
Regular
USD 1,160

Please note that prices DO NOT include the 6% Chinese VAT. The VAT must be paid additionally if applicable to your registration.

Beijing Training Center Information

SGHA Version 2023 & SLA Refresher (classroom)

Canada, Montreal (IATA, ACCET Accredited)
5 - 6 June, 2023
Register before 05 Mar, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 15 May
All prices are before tax and include applicable discounts.
Class no: 171879
English
USD 812
USD 1,044
Regular
USD 1,160

Please check if you are eligible to travel to Canada before you complete your registration.


Accett

The IATA Training Center in Montreal is ACCET Accredited


Visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Apply for your eTA (a CAD 7 fee applies).

Please note that travelers or if you are booking for someone else, are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price.

These regional discounts will be applied in addition to any qualifying early bird promotion.

As per the detailed procedure on our tax page, non-Canadian residents do not pay sales taxes if they advise us prior to their purchase.

Montreal Training Center information

SGHA Version 2023 & SLA Refresher (classroom)

Singapore, Singapore (IATA)
19 - 20 June, 2023
Register before 19 Mar, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 29 May
All prices are before tax and include applicable discounts.
Class no: 172560
English
USD 812
USD 1,044
Regular
USD 1,160

SGHA Version 2023 & SLA Refresher (classroom)

China, Beijing (IATA)
29 - 30 June, 2023
Register before 29 Mar, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 08 Jun
All prices are before tax and include applicable discounts.
Class no: 178727
English
USD 812
USD 1,044
Regular
USD 1,160

Please note that prices DO NOT include the 6% Chinese VAT. The VAT must be paid additionally if applicable to your registration.

Beijing Training Center Information

SGHA Version 2023 & SLA Refresher (classroom)

Switzerland, Geneva (IATA)
11 - 12 September, 2023
Register before 11 Jun, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 21 Aug
All prices are before tax and include applicable discounts.
Class no: 172241
English
USD 812
USD 1,044
Regular
USD 1,160

What you will learn

Upon completing this course you will be able to:

  • Identify the differences between 2018 and 2023 version
  • Analyze the changes in the articles of the main agreement and the impact in your business and operation
  • Describe the advantages of new services descriptions of the sections in Annex A
  • Refine Annex B structure and text, reflecting the business and operational requirements
  • Set achievable and meaningful targets in the SLA, using the new template, enhancing safety and service quality through commonly agreed targets

Course content

The key topics that are covered during this course include:

  • Changes in 2023 version compared to 2018 version
  • Standard Ground Handling Agreement updates
  • Service Level Agreement

Who should attend

This course is recommended for:

  • Airline and Ground handler buyers, Sellers, and Contract managers
  • Commercial, Agreement performance, and Service quality managers
  • Station managers
  • Legal counsel

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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