Did you know that in the past 5 years, 249 participants from 39 countries have taken this course with IATA?
Skills to ensure a memorable customer experience at every customer touch point. This intensive crash course in passenger services is designed to make you both customer-focused and knowledgeable in the many roles you may fill as a front-line employee. Course topics include customer service best practices, conflict management and the development of other soft skills combined with a review of international passenger and baggage handling standards. Upon completion of the Passenger Ground Services course you will be granted free access to an e-Learning course on the Departure Control System (DCS), Amadeus Altéa. This e-Learning includes lessons on the acceptance of passengers and baggage, seating, boarding and handling disruptions. It can be completed at your convenience and leads to an electronic certificate of completion.
Included with this course: Amadeus Altéa Departure Control - Customer Management (Altéa DC-CM) e-Learning.
See the Amadeus e-Learning technical requirements.
Course Code: TALP-10
This class is offered in cooperation with Fraport.
On completion of this course you will be able to:
The key topics that are covered during this course include:
This course is recommended for:
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
An Amadeus Certificate of Completion is awarded to e-learning participants obtaining a grade of 80% on all assessments.