Station Operations Control (classroom)

Did you know that in the past 4 years, 45 participants from 7 countries have taken this course with IATA?

About the course

4-day (32 hours) classroom course

Essential training for operations officers at the control centers of ground service providers and self-handling airlines. Gain practical knowledge of station control to run efficient and safe ground operations. Learn operational aspects to perform quick turnarounds and minimize delays.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course code: TAPP-35

Course format

  • This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • Participants should have some knowledge of ramp, passenger and cargo handling operations
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

Station Operations Control (classroom)

Switzerland, Geneva (IATA)
25 - 28 October, 2022
Register before 04 Oct, 2022 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 04 Oct
All prices are before tax and include applicable discounts.
Class no: 148754
USD 1,790
USD 2,330
USD 2,600

1 additional classes are scheduled

Station Operations Control (classroom)

Switzerland, Geneva (IATA)
28 November - 1 December, 2023
Register before 28 Aug, 2023 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 07 Nov
All prices are before tax and include applicable discounts.
Class no: 172246
USD 1,512
USD 1,944
USD 2,160

What you will learn

On completion of this course you will be able to:

  • Understand the basic principles of flight related to aircraft weight and balance
  • Coordinate aircraft handling operations
  • Plan for ground staff resources and GSE
  • Handle communications in response to emergency situations
  • Manage standard messaging
  • Support cockpit crew before departure
  • Complete basic slot requests
  • Support airline operations for fast turnarounds

Course content

  • Practical overview
    • Aircraft and airport characteristics
    • Airport and aircraft codes
    • GSE equipment characteristics
    • Weight and balance principles
    • Basic meteorology (METAR/TAF/Enroute)
  • Communications
    • IATA standards Messaging (AHM7XX)
    • Introduction to EMD/ EDM (Electronic Miscellaneous Document)
    • Air to ground radiotelephony
    • SLOT messaging, basic SLOT requests and replies
  • Operations
    • Ramp services (AHM631)
    • Ground operations manuals and their maintenance
    • Passenger and cargo handling overview
    • Turn around coordination (AHM021&615&616)
    • Station control in CDM (Collaborative Decision Making)
    • Flight documentation
    • Presentation of AIP
    • Security awareness
    • Emergency response procedures (including AHM633)
  • Resources
    • Basic Resources Management and Team Management

Who should attend

This course is recommended for:

  • Station Operations Controllers
  • Ground Service Providers supervisors
  • Station Management assistants
  • Airline Representative
  • Airline Ground Staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Airside Operations Excellence Diploma

Learn to perform ramp handling services according to industry standards. Gain confidence in your ability to achieve safety while optimizing your station’s On-Time Performance (OTP).

  • English
  • Español
  • Français

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