Station Operations Control (classroom)



Did you know that in the past 5 years, 38 participants from 10 countries have taken this course with IATA?

About the course

4-day (32 hours) classroom course

IATA Station Operations Control aviation training course

Essential training for operations officers at the control centers of ground service providers and self-handling airlines. Gain practical knowledge of station control to run efficient and safe ground operations. Learn operational aspects to perform quick turnarounds and minimize delays.

Download the Outline

Course code: TAPP-35

Course format


  • Participants should have some knowledge of ramp, passenger and cargo handling operations.
  • Recommended level is Entry-level and Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

There are no scheduled classes at the moment

What you will learn

On completion of this course you will be able to:

  • Understand the basic principles of flight related to aircraft weight and balance
  • Coordinate aircraft handling operations
  • Plan for ground staff resources and GSE
  • Handle communications in response to emergency situations
  • Manage standard messaging
  • Support cockpit crew before departure
  • Complete basic slot requests
  • Support airline operations for fast turnarounds

Course content

The key topics that are covered during this course include:

  • Practical overview
    • Aircraft and airport characteristics
    • Airport and aircraft codes
    • GSE equipment characteristics
    • Weight and balance principles
    • Basic meteorology (METAR/TAF/Enroute)
  • Communications
    • IATA standards Messaging (AHM7XX)
    • Introduction to EMD/ EDM (Electronic Miscellaneous Document)
    • Air to ground radiotelephony
    • SLOT messaging, basic SLOT requests and replies
  • Operations
    • Ramp services (AHM631)
    • Ground operations manuals and their maintenance
    • Passenger and cargo handling overview
    • Turn around coordination (AHM021&615&616)
    • Station control in CDM (Collaborative Decision Making)
    • Flight documentation
    • Presentation of AIP
    • Security awareness
    • Emergency response procedures (including AHM633)
  • Resources
    • Basic Resources Management and Team Management

Who should attend

This course is recommended for:

  • Station Operations Controllers
  • Ground Service Providers supervisors
  • Station Management assistants
  • Airline Representative
  • Airline Ground Staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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