Station Operations Control (classroom)

CLASSROOM

Did you know that in the past 4 years, 45 participants from 7 countries have taken this course with IATA?

About the course

4-day (32 hours) classroom course

Essential training for operations officers at the control centers of ground service providers and self-handling airlines. Gain practical knowledge of station control to run efficient and safe ground operations. Learn operational aspects to perform quick turnarounds and minimize delays.

Course code: TAPP-35

Course format

• This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Participants should have some knowledge of ramp, passenger and cargo handling operations.
• Recommended level is Entry-level and Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

What you will learn

On completion of this course you will be able to:

• Understand the basic principles of flight related to aircraft weight and balance
• Coordinate aircraft handling operations
• Plan for ground staff resources and GSE
• Handle communications in response to emergency situations
• Manage standard messaging
• Support cockpit crew before departure
• Complete basic slot requests
• Support airline operations for fast turnarounds

Course content

The key topics that are covered during this course include:

• Practical overview
• Aircraft and airport characteristics
• Airport and aircraft codes
• GSE equipment characteristics
• Weight and balance principles
• Basic meteorology (METAR/TAF/Enroute)
• Communications
• IATA standards Messaging (AHM7XX)
• Introduction to EMD/ EDM (Electronic Miscellaneous Document)
• Air to ground radiotelephony
• SLOT messaging, basic SLOT requests and replies
• Operations
• Ramp services (AHM631)
• Ground operations manuals and their maintenance
• Passenger and cargo handling overview
• Turn around coordination (AHM021&615&616)
• Station control in CDM (Collaborative Decision Making)
• Flight documentation
• Presentation of AIP
• Security awareness
• Emergency response procedures (including AHM633)
• Resources
• Basic Resources Management and Team Management

Who should attend

This course is recommended for:

• Station Operations Controllers
• Ground Service Providers supervisors
• Station Management assistants
• Airline Representative
• Airline Ground Staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma

Diploma

Airside Operations Excellence Diploma

Learn to perform ramp handling services according to industry standards. Gain confidence in your ability to achieve safety while optimizing your station’s On-Time Performance (OTP).

• English
• Español
• Français