Station Operations Control (Classroom, 4 days)


Essential training for operations officers at the control centers of ground service providers and self-handling airlines. Gain practical knowledge of station control to run efficient and safe ground operations. Learn operational aspects to perform quick turnarounds and minimize delays.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPP-35

Course format

  • This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • Participants should have some knowledge of ramp, passenger and cargo handling operations
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Station Operations Control (Classroom, 4 days)

Switzerland, Geneva (IATA)
14 - 17 December, 2020
Register before 23 Nov, 2020 for a USD100 discount
Please register by 23 Nov
All prices are before tax. Class no: 109947 English
Dev. Nations
USD 1,890
USD 2,430
USD 2,700

1 additional classes are scheduled

Station Operations Control (Classroom, 4 days)

Switzerland, Geneva (IATA)
9 - 12 November, 2021
Register before 11 Aug, 2021 for a 20% discount
Please register by 19 Oct
All prices are before tax. Class no: 132859 English
Dev. Nations
USD 1,890
USD 2,430
USD 2,700

What you will learn

On completion of this course you will be able to:

  • Understand the basic principles of flight related to aircraft weight and balance
  • Coordinate aircraft handling operations
  • Plan for ground staff resources and GSE
  • Handle communications in response to emergency situations
  • Manage standard messaging
  • Support cockpit crew before departure
  • Complete basic slot requests
  • Support airline operations for fast turnarounds

Course content

  • Practical overview
    • Aircraft and airport characteristics
    • Airport and aircraft codes
    • GSE equipment characteristics
    • Weight and balance principles
    • Basic meteorology (METAR/TAF/Enroute)
  • Communications
    • IATA standards Messaging (AHM7XX)
    • Introduction to EMD/ EDM (Electronic Miscellaneous Document)
    • Air to ground radiotelephony
    • SLOT messaging, basic SLOT requests and replies
  • Operations
    • Ramp services (AHM631)
    • Ground operations manuals and their maintenance
    • Passenger and cargo handling overview
    • Turn around coordination (AHM021&615&616)
    • Station control in CDM (Collaborative Decision Making)
    • Flight documentation
    • Presentation of AIP
    • Security awareness
    • Emergency response procedures (including AHM633)
  • Resources
    • Basic Resources Management and Team Management

Download the Outline

Who should attend

This course is recommended for:

  • Station Operations Controllers
  • Ground Service Providers supervisors
  • Station Management assistants
  • Airline Representative
  • Airline Ground Staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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