Building Teamwork and Stakeholder Management (classroom)

About the course

3-day (24 hours) classroom course

The purpose of this course is to create a new level of teamwork awareness and increase participants’ ability to work with others, in a collaborative and effective fashion, while continually building teamwork within their organization. Participants will learn how to build trust with peers and plan strategies to manage stakeholder interaction and engagement. Through the Harvard Business Publishing Change Management simulation, participants experiment with different strategies for effective change management and explore power, influence and resistance to change while attempting to persuade key members of an organization to adopt a change initiative.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Download the Outline

Course code: TAPH-80

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor
  • Student performance will be based on an assessment


  • There are no prerequisites for this course
  • Recommended level is Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Next class

Building Teamwork and Stakeholder Management (classroom)

United States, Miami (IATA, ACCET Accredited)
7 - 9 November, 2022
Register before 17 Oct, 2022 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 17 Oct
All prices are before tax and include applicable discounts.
Class no: 148536
USD 1,440
USD 1,880
USD 2,100


The IATA Training Center in Miami is ACCET Accredited

A regional course discount (up to 10% discount) is available for classroom courses at IATA Training Centers in the Americas (excluding Canada).

To claim the discount, enter 'LatAmTraining' in the promotional code field during your registration. The discount will be deducted automatically from the course price. This discount will be applied in addition to any qualifying early bird promotion.

Miami Training Center Information

What you will learn

Upon completion of this course you will be able to:

  • Navigate team dynamics and challenges.
  • Play an active role in being a part of a high performing team.
  • Improve decision making, identify opportunity, face challenges and conflict more effectively using collaborative techniques.
  • Communicate efficiently as a team player knowing what strengths you bring to the team.
  • Assess and mitigate the effects of change within an organizational environment and their impact on your team.
  • Plan and manage a stakeholder engagement strategy that integrates cross-functional perspectives and needs.
  • Exercise influence within your organization and stakeholder environment.

Course content

  • Transition from individual to team performer
  • Increased self-awareness of one’s strengths
  • Using cooperative skills to improve team performance
  • Ability to adapt to change and lead through VUCA (Volatility, Uncertainty, Complexity, Ambiguity)
  • Change management phases and strategies
  • Building trust with stakeholders
  • Stakeholder influence and communication


  • Individual reflection
  • Group exercises
  • Collaborative tools to support performance, decision making and change
  • Change management simulation

Who should attend

This course is recommended for:

  • Team members seeking to improve their methods of working together, improve their teams’ effectiveness and work better with their peers.

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Human Resources Management Diploma

Comprehensive diploma for people management, from selection to performance management, for measurable human performance improvement in the workplace.

  • English
  • Español

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