Learn how to cancel an IATA Training course

Watch this short video guide to learn how to cancel your training course. Make sure you’re logged into your account and have your course details ready. Before you begin, review the cancellation policy to understand any deadlines or fees. Follow the step-by-step instructions to complete your cancellation. Once finished, you’ll receive a confirmation email for your records.

  • Log in to your account on the training platform where you enrolled.
  • Navigate to "My Training” and "Learn status" section to find your active course.
  • Carefully read the course cancellation policy to understand any deadlines, refund eligibility, or fees that may apply.
  • Click on the course you want to cancel and look for the “Cancel Course” or “Request Cancellation” option.
  • Follow the on-screen instructions to submit your cancellation request, providing any required information.
  • Review your cancellation details carefully before confirming your request.
  • After submitting, wait for a confirmation message on the screen and check your email for an official cancellation confirmation.
  • If you don’t receive a confirmation within 24-48 hours, contact customer support for assistance.