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Global Passenger Survey

In the effort to provide a seamless and personalized passenger journey to air travelers, the travel industry must continuously adapt to market changes and new technology. In this context, IATA has carried out the Global Passenger Survey (GPS) since 2012, which has been designed to provide objective and in-depth insights into the preferences and behaviors of air travelers all around the world.

In 2018, more than 10,000 respondents across 153 countries shared with us their travel preferences. The results will be announced at the Global Airport and Passenger Symposium in Athens.

Main objectives

Discover the latest findings on behaviors and preferences of passengers linked to their travel journey and experiences; from preparing their luggage for the journey, moving through the airport or using Wi-Fi on board. Learn how IATA works with the industry to address the changing needs of travelers through various initiatives including: Baggage, Fast Travel, One ID, Personalization and Smart Security.

 Survey highlights

Global Passenger Survey 2017 - Report

  • Global findings from the survey conducted in May – August 2017
  • Feedback received from almost 10,700 passengers
  • Interesting facts & figures depending on the passenger's profile
  • 80+ data visualizations
  • New in 2017! Regional highlights
  • New in 2017! Overview of results with reference to IATA initiatives
  • New in 2017! Extended satisfaction module

Global Passenger Survey 2017 - Combo

New in 2017! With the newly implemented Data Viewer, you can access detailed data faster than before. Explore what specific groups of passengers shared with us this year. Get insights on passengers depending on their travel patterns and socio-demographic features: frequency of travelling, domestic/international flights, long haul/short haul, purpose of travel, class of travel, gender, age, income.

Global Passenger Survey Report (PDF)
Media
PDF
Edition
6
Language
English
Regular Price
US $649
Notes
2017 Edition
Global Passenger Survey Report Combo (PDF and Excel files)
Media
PDF & Excel files
Edition
6
Language
English
Regular Price
US $4199
Notes
2017 Edition
Global Passenger Survey Report (PDF)
Media
PDF
Edition
5
Language
English
Regular Price
US $629
Notes
2016 Edition
Global Passenger Survey Report Combo (PDF and Excel files)
Media
PDF & Excel files
Edition
5
Language
English
Regular Price
Notes
2016 Edition

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