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Travel Agent's Handbooks

The 2016 editions of the Travel Agent’s Handbook (TAH), effective 1 June 2016 are now available for download.  Each handbook contains the Passenger Agency Conference decisions governing industry practices or relevant industry regulatory developments as well as locally established criteria.

Local Financial Criteria

All Local Financial Criteria can be found in section 3 of the Handbook.

Changes to Local Financial Criteria or Resolutions

Changes to Local Financial Criteria or Resolutions agreed after publication of the Travel Agent's Handbooks will be posted on this page under "Mail Votes" or "Local Financial Criteria".

Important Information for Travel Agents
Guidelines for Use of IATA LogoEnglish
BSP Manual for AgentsEnglish
General Concurrence Area 3English
General Concurrence Canada/BermudaEnglish
General Concurrence Latin America & CaribbeanEnglish
List of Travel Agency CommissionersEnglish
PCI Data Security StandardsEnglish
Quick Reference Guide 2015English
Security Providers Evaluation CriteriaEnglish
General Concurrence Area 2English
Travel Agent Handbook 2016
TAH 800English - French
TAH 818gEnglish - French - Spanish
Mail Votes
A275 Resolution 848 IATA EasyPayEnglish
A276 BangladeshEnglish
A277 PakistanEnglish
A278 IndonesiaEnglish
A283 Treatment of Post Billing DisputesEnglish
A280 LatviaEnglish
A281 LithuaniaEnglish
A282 EgyptEnglish
Local Financial Criteria 2017

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