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Travel Agent's Handbooks

The 2018 editions of the Travel Agent’s Handbook (TAH), effective 1 June 2018 are now available for download.  Each handbook contains the Passenger Agency Conference decisions governing industry practices or relevant industry regulatory developments as well as locally established criteria.

Local Financial Criteria

All Local Financial Criteria can be found in section 3 of the Handbook.

Changes to Local Financial Criteria or Resolutions

Changes to Local Financial Criteria or Resolutions agreed after publication of the Travel Agent's Handbooks will be posted on this page under "Mail Votes" or "Local Financial Criteria".

Important Information for Travel Agents
Guidelines for Use of IATA LogoEnglish
PCI Data Security StandardsEnglish
Quick Reference Guide 2015English
Security Providers Evaluation CriteriaEnglish
List of Travel Agency CommissionersEnglish
Remittance Frequencies - Africa & Middle EastEnglish
Remittance Frequencies – AmericasEnglish
Remittance Frequencies – Asia PacificEnglish
Remittance Frequencies – EuropeEnglish
Remittance Frequencies – GlobalEnglish
Remittance Frequencies – North AsiaEnglish
Airline Appointments – Asia PacificEnglish
Airline Appointments – Canada BermudaEnglish
Airline Appointments – Latin America & CaribbeanEnglish
Airline Appointments – Europe Africa & Middle EastEnglish
BSP Manual for AgentsEnglish
BSP Manual for Agents-NewGen ISSEnglishFrenchSpanish
Travel Agent Handbook 2019
TAH 2019 Resolution 800, 812 & 818gEnglish - French
TAH 2019 Resolution 812 & 818gSpanish
Travel Agent Handbook 2018
TAH800, 812 & 818gEnglish - French
TAH812 & 818gSpanish
Mail Votes
A303 Changes to Resolutions 820d & 820eEnglish
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