Crew Resource Management (CRM) Implementation

3-day (24 hours) classroom course

Strategies to optimize your use of staff, equipment and procedures to prevent error at each phase of flight. Human error accounts for up to 80% of accidents in civil aviation. This course examines the complex threat and error environments common to today’s workplace, providing best practices to increase flight safety. A recognized standard throughout the industry, IATA’s Crew Resource Management (CRM) training is used by leading airlines to improve teamwork within their crews and reduce the frequency of accidents.

Course code: SAC037VEEN02

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

On completion of this course, you will be able to:

• Develop strategies to manage threats and errors and minimize their consequences
• Describe the importance of an integrated CRM program for all areas of an organization
• Explain how CRM supports a Safety Management System (SMS)
• Design effective Line Oriented Flight (LOFT) sessions
• Establish a robust CRM training program that includes theory and practice
• Apply Non-Technical Skill (NTS) tools to assess attitudes and behaviors

The key topics that are covered during this course include:

• Threat and error management
• Safety defenses
• Operational threats
• Latent threats
• CRM integration
• How CRM influences SMS effectiveness
• IOSA Standards and Recommended Practices
• CRM implementation tools
• CRM considerations in Line Oriented Flight Training (LOFT) design
• LOFT objectives and guidance
• Non-Technical Skills (NTS)
• Identifying behaviors
• CRM implementation exercise

Activities

• Interactive exercises
• Case studies reviewing the causes of recent accidents
• Assessment

This course is recommended for all mid- to senior-level airline management working with:

• Flight and cabin crews
• Flight operations
• Safety and quality

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.