We're Upgrading Our Learning Management System! Our system is currently undergoing an upgrade to serve you better. We expect to have it back online later today. During this time, please use our Temporary Registration Form to register for a course or make changes to an existing booking. Thank you for your patience and understanding!
About the courseIATA’s Airline Business Diversification: Generating Ancillary Revenues course will assist you to navigate many emerging industry disruptions and changes with new commercial opportunities and challenges in aviation. You will deepen your understanding on the impact of new technologies, evolving customer profile and preferences, as well as increasing competition and new business models in travel. You will learn how leading airlines are responding by focusing on improving their digital and analytical capabilities to shift towards an “a la carte” product offering. The course also provides the rationale and possible blueprint for this shift towards more customer centricity to maximize the share of the trip-related spending by their customers.
Course code: ALC027VEEN01
To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.
Upon completion of this course, you will be able to:
The key topics that are covered during this course include:
This course is recommended for:
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.