ISAGO for Ground Service Providers

3-day (24 hours) classroom course

This course will support organizations to maximize the benefits of the ISAGO Program and prepare for a successful audit. Apply the ISAGO standards and recommended practices as per the IATA Ground Operations Standards Manual (GOSM).

Course code: GOC024VEEN02

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Participants should have experience in ground operations and knowledge of IATA AHM and IGOM standards.
• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Upon completion of this course, you will be able to:

• Examine the methodology, standards, and recommended practices of ISAGO
• Identify processes specific to the ISAGO program: registration, audit preparation and closing
• Apply tools to prepare your operations for an audit

The key topics that are covered during this course include:

• ISAGO program overview
• ISAGO documentation requirements
• Audit preparation
• Safety Management System
• GOSM organization and management
• GOSM sections (LOD, PAB, HDL, AGM, CGM)
• Audit follow-up activities
• Provider responsibilities
• Root cause analysis and action plan
• Final corrective action
• Root cause analysis toolkit

Activities

• Exercises evaluating audit findings
• Conduct a hazard identification and risk analysis
• Develop a gap analysis, root cause analysis and corrective action plan

This course is recommended for:

• Quality Safety officers in ground operations
• Operations Managers

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.