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Travel Standards Board

The Travel Standards Board manages the development of standards concerning any interaction between airlines and any other partners involved in the delivery of a product or service to a customer. 

This includes but is not limited to passenger experience, passenger airport processes, departure management activities, and the relationship between airlines and government agencies controlling facilitation or receiving passenger information. 

This also includes operational processes supporting the delivery of passenger services: ground handling and airport handling standards, airside safety, and baggage handling. 

Groups under the Travel Board:

  • Common Use Group 
  • Facilitation Group 
  • Baggage Sterring Group
  • Departure Control System Working Group
  • Fuel Data Standards Group


Common Use Group

Deals with matters concerning:

  • Common Use Services (RP1706c), 
  • Common Use Passenger Processing System (RP1797)
  • Bar Coded Boarding Pass (Resolution 792)
  • Common Use Web Services 

The group reviews and endorses proposals to create or amend standards governing these processes, including data exchange standards for passenger data. Common Use Group liaises with other processes owning groups under any Conference and advisory groups, as well as with other bodies like A4A, ACI.


To view and/or participate in the activities under the Common Use Group, please access the SSW site.

Membership of the Travel Standards Board (TSB)

The following representatives have been elected to serve on the Travel Standards Board for a two year period:

Air China Zhen Liu Senior Manager - Service Control, Product and Svs.
Alaska Airlines Rick Nagy  Product Manager
American Airlines Mark Matthews Director - Customer Planning Operations
British Airways Tony Readdie Operations Systems Manager
Delta Air Lines  David Hosford General Manager ACS Strategy and Technology
Deutsche Lufthansa AG Vicky  Scherber  Process Owner Passenger & Baggage Processes
Emirates Airline
Rob Broer
VP - Industry change
Etihad Airways
Paul Richard Smith  
General Manager Ground Operations
KLM Royal Dutch Airlines
B​inyamin  Mizrahi
Passenger Baggage Handling Manager
LATAM Airlines
​Edwin Garcia  
​Head of Aiport Operations
LOT Polish Airlines
Marcin Slawecki 
Head of Ground Operations
Philippine Airlines 
Meliton Pascual  
Vice President Airport Operations
Qatar Airways 
​Tony Paul
​Manager Safety and Service Delivery
Singapore Airlines
Timothy Chua
Vice President, Airport Operations
Turkish Airlines
Emre Cevik
Manager, Product and Service Management
United Airlines
Michael Yost 
Managing Director - Customer Solutions & Recovery
Virgin Australia 
Caitlin Malone 
Manager, Airport Experience and Insights
​Hahn Air
​Frederick Nowotny
​Head of Sales Engineering
​IATA Secretary
​Pierre Charbonneau
​Director Passenger and Facilitation

Our mission is to represent, lead and serve the airline industry

Additional information