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We represent, lead and serve the European airline industry, and focus on catering to the needs of our member airlines, accredited travel agents and industry partners.

IATA’s regional office for Europe is based in Madrid, Spain and has a network of over 15 offices in both European Union and non-EU countries comprising, among others, Russia, Turkey, Israel, Ukraine and the Commonwealth of Independent States (CIS).

We maintain close relations with governments, agencies, the International Civil Aviation Organization (ICAO), European Union Institutions, EUROCONTROL, EASA, European Civil Aviation Conference (ECAC), regional airlines associations such as Airlines For Europe (A4E), European Business Aviation Association (EBAA), European Regions Airline Association (ERAA), International Air Carrier Association (IACA), as well as airports, and air navigation service providers.

IATA advocates for smarter regulation -minimizing the impact of tariff and non-tariff barriers and unnecessary and counter-productive taxation-, safety, security and connectivity. We also support our global operations and environment-related issues such as the Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA).

  • Contact us for more information about IATA's Europe office
  • See the latest information on IATA's activities in Russia

Settlement systems

BSP & CASS facilitate the selling, reporting and remitting procedures of IATA Accredited Agents. Europe manages more than 203 million transactions (standard charging units or SCUs) and serve more than 30,000 agent locations.  Those services are provided in 17 different languages using 25 different currencies.

Customer Service

Please visit our customer portal for assistance with BSP, CASS, and Accreditation of travel and cargo agents: www.iata.org/cs.



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Our mission is to represent, lead and serve the airline industry

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