Airline Operations Diploma

4 courses to be completed in 3 years

The IATA Airline Operations Diploma is your comprehensive guide to mastering the dynamic world of airline and ground operations. Through four specialized courses to be completed in three years, you’ll gain the key skills needed to manage everything from flight operations and ground services to emergency response and contract management. Whether you’re overseeing ground operations, improving service delivery, or planning for emergencies, this diploma equips you with the tools and knowledge to succeed in every aspect of airline operations. A standout feature of this program is its focus on Emergency Response Planning (ERP), where you'll learn to manage crises with confidence. The Aviation Emergency Response Simulation immerses you in realistic scenarios, letting you practice decision-making, adapt strategies, and coordinate teams during critical situations.

his hands-on experience ensures you're ready to handle real-world airline emergencies effectively. The program also covers flight operations management, providing you with a deep understanding of the organizational structure and systems that drive successful flight operations. You’ll explore human factors, management systems, and how to identify efficiencies within the Airline Operations Centre (AOC)—all vital for improving performance and operational success. Designed for flight operations managers, ground operations professionals, maintenance and engineering leaders, as well as finance and human capital managers, this diploma prepares you for leadership roles in the fast-paced and ever-evolving airline industry. Whether you’re managing day-to-day operations or planning for emergencies, this diploma sets you up for success in one of the most exciting and challenging fields around.



Diploma code: DIPL-36

Upon completion of this diploma, you will be able to:

• Discuss flight operations management principles and the systems that drive successful operations
• Apply ground services management strategies to improve service delivery and operational efficiency
• Analyze emergency response scenarios and develop effective response plans
• Evaluate real-world emergency situations through the Aviation Emergency Response Simulation
• Examine the impact of human factors on airline operations and optimize management systems
• Create effective contract management strategies within the airline industry

Key topics

The key topics that are covered during this diploma include:

• Flight Operations Management
• Ground Services Management
• Emergency Response Planning (ERP)
• Aviation Emergency Response Simulation
• Human Factors and Management Systems
• Contract Management

This diploma is recommended for:

• Flight operations managers
• Ground operations managers
• Maintenance and engineering managers
• Finance and human capital managers

How to register

• This diploma program consists of 2 required courses and 2 elective courses of your choice, all of which must be completed within 3 years.
• To begin working toward your diploma, go to each required and elective course page and register individually. You must complete all selected courses to be eligible for the diploma.
• Virtual classroom courses (when available for a specific course) are also recognized and accepted toward the completion of this diploma.

How to obtain your diploma

As you complete each course, it will be added to your training history found under My Training << Learn status << Completed. Once all the necessary courses are successfully completed, your diploma will be awarded and made available for download from your training profile.